Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$145K - $178K *

Lead the charge in driving strategic growth for hyperscale and silicon design customers. Own global account strategy, manage complex negotiations, and coordinate cross-functional teams to deliver inno...

California, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$70K - $150K *

Champion customer solutions by driving sales performance and enhancing employee training. Collaborate with stakeholders to optimize product offerings and improve client experiences, ensuring alignment...

Montreal, QCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $140K *

Lead the charge in transforming complex market data into actionable insights that drive revenue growth and enhance forecasting accuracy within a dynamic medical device organization, partnering with cr...

Reposted yesterday

  •   8 - 10 years exp.  •   Healthcare

$84K - $126K *

Lead the charge in optimizing operations by analyzing data, influencing stakeholders, and implementing strategic solutions to enhance business performance and drive efficiency across multiple departme...

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$84K - $126K *

Lead the charge in optimizing operations by analyzing stakeholder needs, fostering collaboration, and driving technology changes to enhance business processes and outcomes while ensuring effective com...

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Join as a leader to enhance AV Support operations, mentoring a skilled team while ensuring seamless technology delivery for meetings and events. Drive improvements, optimize processes, and collaborate...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Media

$95K - $115K *

Lead the charge in managing a Design Center Quality Team, ensuring compliance with quality systems and design assurance. Drive metrics and objectives to meet organizational goals while fostering colla...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$70K - $150K *

Lead the charge in enhancing operational excellence for Trust services across regions. Collaborate with teams to ensure compliance, improve processes, and deliver high-quality support, driving busines...

Vaughan, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$70K - $150K *

Drive operational excellence in estate and trust services by leading a dynamic support team, enhancing client experiences, and ensuring compliance across the Greater Ontario and Atlantic regions while...

Ottawa, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$70K - $150K *

Manage regional estate and trust operations, leading a support team to enhance service delivery, compliance, and client experience while driving continuous improvement and strategic initiatives across...

Waterloo, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$70K - $150K *

Lead operational excellence in estate and trust services, enhancing team capabilities and ensuring compliance. Collaborate with Trust Officers to deliver high-quality support and drive strategic initi...

Montreal, QCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$70K - $150K *

Join a team that's dedicated to enhancing trust services by leading operational excellence, coaching support professionals, and driving continuous improvement across the Greater Ontario and Atlantic r...

London, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Unlock potential by leading comprehensive testing efforts for complex ADMS OMS systems. Collaborate with cross-functional teams to ensure robust application performance through meticulous planning, ex...

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Lead the charge in enhancing kitchen equipment category strategies while forging supplier relationships and optimizing sourcing for restaurants. Drive growth, efficiency, and collaborative initiatives...

4 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$90K - $110K *

Lead a team to monitor and reduce fraud on non-card Bank products, ensuring effective detection and prevention programs. Foster a high-performance environment while maintaining strong relationships wi...

Toronto, ONIn-Person

Reposted yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$70K - $150K *

Pioneer compliance excellence by leading regulatory programs, advising on requirements, and collaborating with leaders across Wealth businesses. Drive effective implementation while assessing risks to...

Toronto, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$116K - $157K *

Shape the future of retail by leading a dynamic store team, driving sales, and enhancing customer experiences. Empower your staff, optimize inventory, and implement strategic initiatives to achieve co...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$105K - $140K *

Drive store performance by leading a high-performing team, maximizing sales, and enhancing customer satisfaction. Utilize strategic insights to improve operations and achieve targets while fostering a...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$105K - $143K *

Lead the charge in driving store performance and team development. Oversee inventory management, maximize sales, and enhance customer satisfaction while fostering a high-performing team culture in a f...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $102K *

Transform dealership performance by leading sales teams, enhancing guest experiences, and driving training initiatives. This role requires a dynamic leader who can forecast sales, mentor staff, and en...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Drive customer success by managing technical relationships, ensuring smooth deployments, and transforming technical insights into growth opportunities. Collaborate with teams to resolve issues and adv...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Join a team that's dedicated to enhancing customer success through technical expertise. You'll manage post-sale relationships, ensuring smooth deployments and driving customer-led growth while acting...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $100K *

Join a team that's dedicated to enhancing financial operations and reporting. Collaborate with cross-functional teams to ensure accurate financial management, streamline workflows, and support decisio...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$62K - $103K *

Unlock sales potential by managing key accounts, driving growth, and enhancing customer relationships. Collaborate with teams to deliver tailored solutions and achieve performance objectives in a dyna...

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$62K - $103K *

Accelerate sales growth by managing key accounts, understanding customer needs, and leveraging market insights. Drive strategies to enhance customer relationships and maximize revenue in a dynamic env...

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.