Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$80K - $95K *

Lead the charge in optimizing operations across multiple departments, ensuring service quality and team development while collaborating with key stakeholders to enhance efficiency and member experienc...

3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$75K - $126K *

Shape the future of eCommerce by leading site merchandising strategies, optimizing customer journeys, and driving conversion rates. Collaborate with cross-functional teams to enhance digital experienc...

Texas, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $110K *

Lead the charge in optimizing Customer Success operations, ensuring seamless execution and performance across multiple programs. Drive continuous improvement and foster a high-accountability culture w...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $110K *

Drive operational excellence by leading the Customer Success Operations team, ensuring efficient service delivery, performance management, and continuous improvement across multiple programs to enhanc...

Atlanta, GARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by managing operational units, enhancing efficiency, and driving team performance. Lead complex problem-solving initiatives while ensuring compliance and fostering an inclusive work e...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$138K - $206K *

Contribute to shaping competitive compensation programs that attract and retain top talent. Lead a team of professionals, oversee enterprise initiatives, and leverage data to enhance decision-making a...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$147K - $175K *

Join a team that's dedicated to driving growth and performance across multiple branches. Lead strategic initiatives, collaborate with sales teams, and enhance customer relationships while managing ope...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a dynamic team to lead global warehouse projects while managing operations. Support key implementations and drive efficiency across our North American warehouse network. Transition to full-time o...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$147K - $175K *

Optimize regional performance by developing action plans, collaborating with sales teams, and identifying growth opportunities to enhance branch operations and customer relations across multiple marke...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$147K - $175K *

Drive regional success by overseeing branch performance, developing growth strategies, and collaborating with sales teams to enhance customer relations and operational efficiency across Southern Calif...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$147K - $202K *

Drive exceptional customer service by leading and developing Branch Managers. Oversee performance, enhance processes, and manage fleet operations to ensure profitability and growth in market share...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$147K - $202K *

Lead the charge in enhancing branch performance through effective management, training, and customer relations. Drive profitability and growth by optimizing processes, monitoring fleet operations, and...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$147K - $202K *

Join a team that's dedicated to enhancing branch performance and customer satisfaction. Lead, train, and develop managers while driving profitability and operational excellence across multiple locatio...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead the charge in enhancing client service operations and team performance. Oversee a dedicated team, drive operational improvements, and ensure exceptional client experiences while fostering a cultu...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$85K - $110K *

Lead HR initiatives across multiple locations, partnering with leadership to enhance employee engagement, compliance, and performance management while fostering a positive workplace culture and drivin...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $110K *

Partner with us to lead HR initiatives across multiple locations, providing strategic guidance in employee relations, talent management, and compliance. Foster a positive workplace culture while ensur...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Drive impactful benefits programs by leading strategy, vendor partnerships, and compliance initiatives. Collaborate with HR and finance to enhance employee experience and optimize cost management whil...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Champion efficient distribution operations by leading a team to ensure safety, compliance, and cost-effectiveness while fostering a positive work environment and driving performance through effective...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$121K - $131K *

Empower operational excellence in Customer Experience by driving performance, enhancing service quality, and fostering cross-functional collaboration to deliver exceptional experiences for healthcare...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$135K - $160K *

Lead complex client engagements in financial accounting, due diligence, and forensic accounting. Combine technical expertise with project leadership to deliver practical solutions and develop consulti...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$135K - $160K *

Transform complex client engagements by leading financial advisory, due diligence, and forensic accounting projects. Leverage your expertise to deliver practical solutions while mentoring a talented t...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$135K - $160K *

Lead complex client engagements in financial accounting, due diligence, and forensic accounting. Manage project scope, budgets, and timelines while mentoring teams and delivering practical solutions t...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$85K - $90K *

Unlock your potential as a strategic advisor, fostering vital partnerships with restaurants while enhancing operations and revenue. Cultivate relationships, drive product adoption, and shape customer...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$80K - $95K *

Drive the success of training programs by leading daily operations, ensuring effective onboarding, and adapting training to meet evolving client and operational needs while fostering trainer developme...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$95K - $115K *

Unlock operational excellence by managing facilities programs across corporate offices. Collaborate with cross-functional teams to enhance workplace experiences while ensuring compliance with safety a...

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.