Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$110K - $130K *

Optimize commercial strategies for large-scale power generation projects, overseeing bid development, contract negotiations, and risk management. Collaborate with stakeholders to ensure alignment with...

Reposted yesterday

  •   8 - 10 years exp.  •   Energy & Utilities

$89K - $115K *

Lead the charge in planning and executing catering operations, ensuring exceptional service and client satisfaction while driving business success through strategic collaboration and team development...

5 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$85K - $150K *

Transform quality assurance processes across multiple sites, ensuring compliance and continuous improvement. Lead a team to uphold regulatory standards while fostering collaboration with customers and...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$85K - $150K *

Optimize quality assurance processes across multiple sites, ensuring compliance with regulations and customer standards. Lead a team to enhance quality systems, manage audits, and drive continuous imp...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$98K - $164K *

Champion client success by leading post-sale implementations and ensuring ongoing account performance. Collaborate with cross-functional teams to translate client needs into actionable insights, drivi...

RemoteRemote

5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$115K - $154K *

Engage in shaping communications strategies for dynamic gaming initiatives, supporting major announcements and building media relationships in a fast-paced, collaborative environment focused on intera...

Reposted today

  •   5 - 7 years exp.  •   Hospitality & Recreation

$65K - $98K *

Join a dynamic team as a Customer Success Manager, driving customer satisfaction and retention. Own the customer journey from onboarding to renewal, ensuring clients maximize their investment and achi...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$65K - $98K *

Engage with customers as a trusted partner, ensuring their success from onboarding to renewal. Drive satisfaction and retention through strategic support and collaboration with internal teams, maximiz...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$65K - $98K *

Engage with customers as a trusted partner, driving satisfaction and retention through effective onboarding, training, and support. Collaborate with internal teams to maximize customer value and foste...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$95K - $115K *

Transform customer relationships by guiding clients to maximize product value, ensuring long-term loyalty and growth through strategic insights and support. Collaborate with teams to enhance user expe...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $115K *

Help us drive operational excellence by managing end-to-end order fulfillment and logistics for mission-critical infrastructure. Collaborate with cross-functional teams to ensure timely delivery while...

5 days ago

  •   Less than 5 years exp.  •   Transportation

$68K - $103K *

Champion operational excellence by leading a team that supports Wealth Advisors with timely, accurate service. Drive continuous improvement, manage risks, and enhance team capability to deliver except...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $90K *

Join a dynamic culinary team as a Chef Manager, leading kitchen operations with a focus on menu innovation, team development, and exceptional guest experiences in a fast-paced environment...

Reposted yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $120K *

Lead a dynamic team of Field Service Engineers to deliver exceptional service, drive customer satisfaction, and achieve revenue growth. Foster a culture of accountability and continuous improvement wh...

Toronto, ONIn-Person

Reposted 2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$68K - $103K *

Empower a high-performing team in delivering exceptional mutual fund support. Lead operations, enhance service quality, and drive continuous improvement while ensuring compliance and risk management i...

Etobicoke, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$109K - $137K *

Join a team that's dedicated to operational excellence and customer satisfaction. Lead a dynamic service center, driving performance, managing P&L, and fostering relationships with key clients while e...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$109K - $137K *

Join a team that's dedicated to operational excellence and customer satisfaction. Lead a dynamic service center, driving performance, managing P&L, and fostering employee development while ensuring co...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$150K - $170K *

Join a dynamic team as you lead a multi-store retail operation, fostering a Customer First experience. Drive sales growth, cultivate talent, and enhance performance through effective leadership and st...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$88K - $105K *

Join a successful sales team to cultivate strategic relationships with major enterprises, driving revenue growth by offering tailored IT solutions and services, while managing the entire sales life cy...

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$88K - $105K *

Shape the future of HR operations by leading process improvements and project management initiatives that enhance efficiency and effectiveness across multiple teams, helping build tools and standards...

Reposted yesterday

  •   5 - 7 years exp.  •   Hospitality & Recreation

$70K - $101K *

Shape client success by building strong relationships with diverse stakeholders. Engage in virtual meetings to understand needs and recommend tailored solutions. Collaborate internally to enhance valu...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Business Services

$100K - $200K *

Transform enterprise account relationships by leading end-to-end customer engagement, driving outcomes and growth through expert delivery orchestration, stakeholder leadership, and continuous improvem...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$133K - $206K *

Drive end-user computing operations in a dynamic IT support environment, ensuring efficient Tier II support, infrastructure management, and enterprise compliance for a large-scale agency, while leadin...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$133K - $206K *

Pioneer end-user computing excellence by leading Tier II support operations, ensuring secure, compliant, and automated endpoint management across a large enterprise environment while driving improveme...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that's dedicated to enhancing IT service operations by leading a high-performance support team, driving innovation, and ensuring exceptional customer satisfaction through strategic managem...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.