Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$127K - $159K *

Unlock your potential as a strategic Product Manager, driving product vision and market enablement for a cutting-edge food forecasting platform. Collaborate with global teams to enhance operational ef...

Yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$127K - $159K *

Unlock product performance and customer experience by analyzing data, driving improvements, and collaborating cross-functionally to enhance Archy's conversational ordering platform and ensure operatio...

Reposted yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$90K - $110K *

Lead transformative retail strategies that enhance community connections and drive customer engagement. Foster a high-performance environment focused on sales, loyalty, and operational excellence whil...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Shape the future of energy by leading a GIS field service team, overseeing high-voltage operations, and enhancing customer satisfaction through strategic collaboration and operational excellence. Driv...

Mount Pleasant, PARemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the GIS field service team, overseeing high-voltage operations and ensuring service quality. Collaborate with internal teams to enhance customer satisfaction and operational efficiency while mana...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$72K - $89K *

Join a team that's driving regional strategy and delivering exceptional customer experiences. As a Sales Account Manager, you'll leverage your sales expertise to build relationships and achieve financ...

Mississauga, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Food & Beverages

$110K - $140K *

Optimize customer experience by designing policies and journeys that enhance service efficiency. Collaborate with engineering to implement AI solutions and reduce repeat contacts, ensuring a seamless...

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$90K - $180K *

Drive impactful communications strategies that enhance associate engagement and strengthen company culture. Collaborate with leadership to navigate complex topics and celebrate the contributions of mi...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $180K *

Empower a diverse workforce by leading strategic communications that enhance associate engagement and strengthen company culture. Collaborate with teams to craft compelling narratives that resonate in...

Bentonville, ARRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Lead the charge in driving business growth and operational excellence by managing sales initiatives and cross-functional teams in the semiconductor and high-tech manufacturing sectors, ensuring custom...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$106K - $132K *

Champion client satisfaction by managing key global accounts, ensuring operational excellence, and collaborating with sales to drive growth. Oversee daily operations, support new business implementati...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Lead the charge in developing and executing supply chain strategies that align with business objectives, fostering collaboration across teams to drive performance and deliver measurable value in a dyn...

Reposted yesterday

  •   Less than 5 years exp.  •   Hospitality & Recreation

$90K - $105K *

Drive customer success by managing a diverse portfolio, enhancing client engagement, and ensuring retention through strategic renewals and collaboration with internal teams to maximize value from EIU...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$83K - $125K *

Join a team that's dedicated to optimizing warehouse operations and driving continuous improvement. Oversee daily activities, manage budgets, and develop staff to achieve KPIs while fostering a safe a...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$82K - $90K *

Join a team that's dedicated to enhancing customer experiences by leading and developing AirTrain Agents. Drive operational excellence and ensure safety and reliability in public transportation, impac...

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$82K - $90K *

Join a dynamic team as you lead customer service operations, ensuring safe and efficient public transportation. Your leadership will enhance passenger experiences and drive continuous improvement in s...

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Join a dynamic team to drive customer success and adoption for enterprise accounts. Serve as a strategic partner, fostering strong relationships, and ensuring clients realize maximum value from our so...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$90K - $110K *

Provide strategic oversight of complex 3PL/4PL projects, driving efficiency and success from inception to delivery. Collaborate across functions to optimize freight management and meet ROI expectation...

Calgary, ABIn-Person

Reposted yesterday

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Transform operations by leading a dynamic team to drive excellence, optimize processes, and enhance quality. Leverage your extensive experience to innovate and implement strategies that align with bus...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $121K *

Manage and elevate therapy services, ensuring high-quality patient care and compliance while overseeing clinical operations, staff performance, and patient communication in a dynamic healthcare enviro...

Today

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Elevate guest satisfaction by leading service excellence initiatives while resolving escalated issues across shipboard and shoreside operations. Leverage your expertise in hospitality management to co...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Innovate business operations by leading strategy and execution for sales engagement platforms, optimizing processes, and collaborating across teams to drive growth in a dynamic environment...

4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$77K - $115K *

Manage and oversee therapy services to ensure high-quality patient care, compliance, and fiscal responsibility. Lead a team, coordinate operations, and facilitate effective communication for optimal p...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$55K - $150K *

Empower a dynamic sales team as you drive performance, enhance customer experiences, and foster growth. This leadership role offers mentorship opportunities while directly impacting business results a...

5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $85K *

Drive operational excellence by leading multiple locations, fostering a customer-centric culture, and developing high-performing teams to enhance customer experiences and achieve business goals...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.