Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$95K - $115K *

Drive performance enhancements for a strategic renewable energy fleet by leading initiatives, collaborating across teams, and ensuring transparent communication to achieve operational excellence and r...

Reposted yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Join us to drive client engagement and lead generation, ensuring sales success through strategic networking, persuasive presentations, and effective project management. Collaborate with teams to meet...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $120K *

Shape the future of operations by leading cross-functional teams to enhance technology processes, drive strategic planning, and optimize vendor management for scalable solutions that meet business goa...

1 week ago

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Lead the charge in shaping product strategy for SAS Languages, driving innovation in data management and analytics. Collaborate with cross-functional teams to define roadmaps, prioritize features, and...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Empower progress by managing LIMS and client service projects, ensuring timely execution and budget adherence. Lead improvements, support integrations, and enhance operational efficiency across labora...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$125K - $172K *

Unlock strategic partnerships by translating market insights into impactful services. Drive collaboration across teams to enhance service offerings, ensuring alignment with partner solutions and maxim...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $160K *

Elevate financial strategy by leading FP&A initiatives, enhancing reporting, and driving process improvements. Collaborate with leadership to deliver insights that support strategic decision-making an...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$88K - $105K *

Lead client success initiatives by managing relationships, driving product adoption, and ensuring renewals for a diverse portfolio of credit unions and community banks. Collaborate cross-functionally...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $180K *

Champion the enablement strategy for sales teams, enhancing onboarding, training, and tools. Drive productivity through data-driven insights while standardizing processes across markets to ensure prac...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$108K - $216K *

Build a comprehensive sales enablement strategy that enhances seller productivity through effective onboarding, training, and tools. Collaborate across teams to streamline processes and ensure scalabl...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Lead quality assurance initiatives by overseeing project standards, conducting audits, and providing expert guidance on construction codes. Collaborate with teams to enhance processes, mitigate risks...

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$96K - $105K *

Manage multiple contracted services, guiding teams toward operational excellence while achieving client objectives and financial goals, fostering positive client relationships and ensuring compliance...

Reposted yesterday

  •   Less than 5 years exp.  •   Hospitality & Recreation

$96K - $110K *

Lead a team in managing multiple contracted services, driving operational success and exceeding client expectations while ensuring compliance and financial performance. Be a key contributor to service...

Reposted yesterday

  •   Less than 5 years exp.  •   Hospitality & Recreation

$107K - $192K *

Lead the charge in transforming operational data into actionable insights that enhance sales and profits. Collaborate with cross-functional teams to drive measurable improvements and support strategic...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$107K - $192K *

Drive operational excellence by leveraging analytics to enhance sales and performance across the network. Collaborate with leadership to transform data into actionable insights, guiding strategic init...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Transform the commercial landscape by leading a team of analysts to ensure accurate billing, identify revenue opportunities, and enhance customer relations while driving process improvements and suppo...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$120K - $150K *

Join a team that's dedicated to enhancing safety programs in a large warehouse environment. Lead initiatives, collaborate with management, and drive continuous improvements to ensure compliance and em...

Milton, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $140K *

Lead the charge in CRM strategy execution for a growing subscription base. Optimize and adapt campaigns tailored to the US market while ensuring compliance and performance through data-driven insights...

4 weeks ago

  •   Less than 5 years exp.  •   Media

$75K - $90K *

Lead client interactions and onboarding processes, ensuring seamless communication and support. Collaborate with financial advisors to enhance client experiences and manage account transactions effect...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$77K - $92K *

Elevate operational excellence by overseeing daily restaurant functions, ensuring exceptional service, and driving financial success while fostering a positive team environment and developing leadersh...

Mississauga, ONIn-Person

6 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$90K - $135K *

Unlock potential by leading maintenance operations in a dynamic manufacturing environment. Drive productivity, enhance safety, and shape strategies that influence a team of 500+ associates towards suc...

Hamilton, ONIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$123K - $186K *

Champion customer success by driving adoption and value alignment for high-value clients. Collaborate with stakeholders to address technical and business needs, ensuring a seamless experience and maxi...

Arizona, USRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Explore impactful employee relations by guiding ADA accommodations and fostering inclusive workplace solutions. Collaborate with stakeholders to ensure compliance and enhance employee support while ma...

2 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$127K - $191K *

Manage logistics operations to enhance efficiency and compliance. Lead a team, oversee financial aspects, and drive strategic initiatives to meet facility goals while ensuring safety and quality stand...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $180K *

Drive site merchandising strategies by leveraging insights and data to enhance product discovery and optimize site performance. Collaborate cross-functionally to influence stakeholders and support con...

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.