Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$110K - $130K *

Champion digital engagement by leading customer success initiatives. Manage a team to design scalable, tech-enabled strategies that enhance customer satisfaction, retention, and lifetime value through...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$90K - $110K *

Empower client success by managing complex accounts, ensuring satisfaction, and driving operational excellence. Leverage your expertise in supply chain and client relations to deliver strategic soluti...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $90K *

Drive operational excellence as you lead distribution center activities, enhance productivity, and ensure high standards in safety and customer service while developing a strong team to achieve organi...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$95K - $115K *

Join a team that's dedicated to optimizing program operations and enhancing customer satisfaction. Lead initiatives in inventory management, process improvements, and team development while fostering...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$165K - $192K *

Optimize customer engagement through strategic lifecycle marketing. Lead multi-channel initiatives to enhance customer lifetime value, leveraging data-driven insights and performance metrics to shape...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Lead service delivery excellence for a major enterprise account, ensuring performance, compliance, and continuous improvement while fostering strong client relationships and managing cross-functional...

New Jersey, USRemote

5 days ago

  •   8 - 10 years exp.  •   Transportation

$81K - $121K *

Transform service operations by leading technical expertise in cooling systems, ensuring optimal performance and support for mission-critical data center environments while managing training, troubles...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Optimize operational excellence by leading process improvements and cross-functional collaboration. Drive performance analysis and implement solutions to enhance customer outcomes and support frontlin...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$141K - $190K *

Lead the charge in shaping a centralized customer data platform, driving strategy and roadmap to enhance user experience, data integrity, and compliance across diverse business units. Collaborate to e...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$141K - $190K *

Drive the vision and strategy for a centralized customer data platform, ensuring seamless integration and compliance across multiple business units. Lead cross-functional teams to empower data-driven...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$141K - $190K *

Transform customer data management by owning the vision, strategy, and roadmap for a centralized identity and data platform. Collaborate cross-functionally to ensure data compliance, scalability, and...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$148K - $199K *

Join a team that's redefining customer data integration, ensuring seamless access and compliance. This strategic role involves vision setting, collaboration across teams, and driving product evolution...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$80K - $95K *

Transform customer operations by leading a high-performing team to enhance service quality, drive revenue growth, and implement innovative solutions while fostering a positive workplace culture and en...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$71K - $115K *

Transform customer experiences by driving success and satisfaction through proactive engagement, relationship management, and strategic guidance. Collaborate with clients to maximize their use of Serv...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $130K *

Optimize sales performance by leading a skilled team, driving market share growth, and ensuring compliance with ethical standards while managing budgets and enhancing customer satisfaction...

1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$90K - $180K *

Drive a high-performing sales team to exceed quotas, enhance market share, and uphold ethical standards while managing operations and compliance. Foster community engagement and develop effective mark...

2 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$85K - $109K *

Empower a dynamic sales team to exceed quotas, enhance market share, and uphold ethical standards while fostering a culture of excellence and compliance within a supportive environment...

2 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$152K - $178K *

Empower digital transformation by managing consumer-facing products that enhance engagement and loyalty. Collaborate with cross-functional teams to deliver data-driven solutions and optimize user expe...

4 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$110K - $130K *

Take ownership of global service operations, ensuring customer satisfaction and machine performance while leading a multidisciplinary team and driving strategic initiatives for operational efficiency...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $130K *

Accelerate your career by leading a dynamic sales team, driving performance, and fostering a culture of accountability. You'll manage a team of Account Executives, ensuring they exceed targets while e...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$90K - $100K *

Empower a high-performing team to deliver exceptional client experiences while overseeing service operations, driving profitability, and ensuring operational excellence in a dynamic environment...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Oversee daily operations to drive customer satisfaction and financial success. Lead skilled teams in service, installation, and support. Ensure long-term operational effectiveness while meeting corpor...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Transportation

$81K - $122K *

Transform documentation processes by ensuring compliance, accuracy, and accessibility. Collaborate with cross-functional teams to enhance operational efficiency and support seamless integration of doc...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Business Services

$74K - $96K *

Elevate operational excellence by driving service consistency and enhancing delivery across divisions. Collaborate with teams to implement standards, develop tools, and empower frontline staff, ensuri...

2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$80K - $100K *

Join us to support exceptional client experiences in financial planning. Leverage your skills to manage client accounts, process transactions, and enhance team relationships, ensuring high-quality ser...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.