Customer Service Manager Jobs

Explore Customer Service Manager opportunities that pay $100,000 or more on Ladders. These leaders shape the customer experience by guiding service teams, improving support operations, and helping organizations build lasting customer relationships. Browse vetted roles across industries and discover opportunities that match your leadership experience and career goals.

What Does a Customer Service Manager Do?

Customer Service Managers oversee the people, processes, and tools that help customers get answers and resolve issues. Depending on the organization, responsibilities may include managing support teams, setting service standards, monitoring customer feedback, handling escalations, and coordinating with departments such as sales, product, and operations.

Skills and Qualifications

Employers commonly seek experience leading customer-facing teams, strong communication and problem-solving skills, and the ability to turn customer insights into practical improvements. Familiarity with contact center or customer relationship management (CRM) systems, performance reporting, workforce planning, and service quality programs can also be valuable. Requirements vary by employer and role.

Career Opportunities

Customer Service Managers work in a wide range of sectors, including technology, financial services, healthcare, retail, and business services. Depending on the company, this career path may lead to senior customer experience, support operations, or service leadership positions. Search Ladders for vetted openings with compensation of $100,000 or more.

Find Customer Service Manager Jobs on Ladders

Use Ladders to explore high-paying Customer Service Manager jobs and find roles suited to your background. Review each listing for details about responsibilities, qualifications, location, and compensation, then apply to opportunities aligned with your next career move.

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$80K - $95K *

Lead and develop a dynamic team of Client Service Representatives, driving exceptional client experiences, resolving escalations, and enhancing operational efficiency while collaborating with cross-fu...

Reposted yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Join a dynamic team to lead Customer Operations across the U.S. and Canada, enhancing customer experience and operational performance through strategic initiatives, cross-functional collaboration, and...

Reposted yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Grow your career with a leadership role overseeing field staff and client accounts. Drive service excellence, foster client relationships, and collaborate with teams to enhance operational efficiency...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Partner with us to develop and implement labor management strategies across a vast network of distribution centers, driving operational excellence and continuous improvement in productivity and effici...

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Drive growth and retention of a qualified network of Service Providers, ensuring contractual compliance and high-quality service delivery while fostering strategic partnerships for mutual benefit...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$115K - $201K *

Lead the charge in transforming Service Operations through strategic oversight, leveraging data-driven insights to optimize performance and drive continuous improvement in a high-volume, fast-paced en...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$63K - $98K *

Transform operations by leading a team of maintenance technicians to ensure optimal performance of material handling systems through effective management, compliance, and continuous improvement initia...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$63K - $98K *

Champion a high-performing maintenance team by overseeing operations, ensuring compliance, and driving continuous improvement in maintenance practices for material handling systems and equipment...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$135K - $160K *

Build a robust Customer Success function, driving customer onboarding and retention. Lead key accounts while developing a scalable team and operational model, ensuring clients achieve maximum value fr...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Champion the sale of innovative vascular access solutions, driving client engagement and building strong relationships in the healthcare market while achieving sales goals and maintaining a robust pip...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Oversee customer service operations, enhancing order management and fulfillment processes. Drive efficiency and satisfaction by leading cross-functional teams and implementing scalable solutions in a...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Champion business growth by identifying opportunities and building strategic relationships. Drive revenue through effective client management and a keen understanding of market trends in the dental in...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

$125K - $172K *

Transform partner strategies into impactful services that enhance market offerings. Collaborate across teams to drive service attach rates, optimize partner investments, and ensure scalable delivery...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $125K *

Lead service operations across multiple stores, driving customer satisfaction, technician productivity, and revenue growth. Collaborate with leadership to build a high-performing service district and...

Today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $125K *

Champion excellence in service across multiple locations, driving customer satisfaction and technician productivity. Lead a team of Knowledge Managers to enhance service operations and achieve revenue...

Today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$77K - $85K *

Drive operational excellence by leading a customer care team, ensuring adherence to policies, achieving performance metrics, and fostering a high-engagement culture to enhance client satisfaction and...

Reposted today

  •   5 - 7 years exp.  •   Real Estate & Construction

$77K - $85K *

Lead a dynamic team of customer care professionals, driving service excellence and operational success while fostering a culture of engagement and performance. Oversee key metrics and client relations...

Reposted today

  •   5 - 7 years exp.  •   Real Estate & Construction

$77K - $85K *

Engage a dynamic team of Customer Care professionals, driving service excellence and operational success. Oversee performance metrics, foster a high-engagement culture, and lead strategic initiatives...

Reposted today

  •   5 - 7 years exp.  •   Real Estate & Construction

$77K - $85K *

Manage a team of Customer Care representatives, ensuring operational success, adherence to policies, and a culture of high engagement. Drive performance metrics and client relationships while adapting...

Reposted today

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Advance your career by leading final mile delivery operations for a major distributor. Drive strategy, optimize fleet performance, and enhance customer satisfaction across a national network while lev...

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $135K *

Transform operational processes while supervising entry-level staff. Drive productivity, manage budgets, and ensure high-quality deliverables to enhance client satisfaction in a dynamic work environme...

Reposted yesterday

  •   Less than 5 years exp.  •   Hospitality & Recreation

$80K - $100K *

Champion the social media landscape by managing content, engagement, and analytics across multiple brands. Drive strategic initiatives, enhance community interaction, and elevate brand narratives in a...

United StatesRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Business Services

$125K - $150K *

Lead the charge in optimizing service department operations, enhancing team performance, and driving customer satisfaction while achieving financial targets and fostering a collaborative environment f...

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$99K - $117K *

Drive exceptional retail performance by leading daily operations, enhancing customer experiences, and maximizing sales through effective team management and visual merchandising strategies. Shape a we...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$146K - $183K *

Elevate customer experience by leading a dynamic team focused on innovative solutions and project management. Drive operational excellence and client satisfaction through effective collaboration and s...

1 week ago

  •   5 - 7 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Customer Service Manager do?question toggle

    A Customer Service Manager leads customer support teams and operations, sets service expectations, addresses escalated concerns, and looks for ways to improve the customer experience.

  • What qualifications are commonly required for Customer Service Manager jobs?question toggle

    Requirements differ by employer, but postings often seek team leadership experience, excellent communication and problem-solving abilities, and familiarity with customer service processes, reporting, or CRM tools.

  • How much do Customer Service Manager jobs on Ladders pay?question toggle

    Ladders focuses on vetted professional jobs that pay $100,000 or more. Check individual listings for compensation details, since pay varies by employer, location, and role.

  • Where do Customer Service Managers work?question toggle

    Customer Service Managers work across industries such as technology, healthcare, financial services, retail, and business services, among others.

  • How can I find Customer Service Manager jobs on Ladders?question toggle

    Browse Customer Service Manager listings on Ladders, review each role's requirements and compensation information, and apply to positions that fit your experience and career goals.