Securing Your Role as a Customer Service Manager

In the dynamic US job market, Customer Service Managers are in high demand and offer attractive compensation. At Ladders, we provide a platform to make your search for your dream Customer Service Manager role less daunting.

City-Wise Breakdown

Our listing spans across various cities with a diverse range of Customer Service Manager positions, so you can opt for the job that best suits your aspirations, whether it's San Francisco, New York City, or elsewhere.

Career Advancements

With the right job, you can leverage your customer service experience to climb the professional ladder. We offer positions from renowned international companies looking to hire professionals like you.

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$85K - $100K *

Unlock potential by managing global partnerships and optimizing commercial terms for DMC, Car, Rail, and Specialty services, while leading negotiations and analyzing performance data to enhance compet...

Toronto, ONIn-Person

Today

  •   Less than 5 years exp.  •   Hospitality & Recreation

$106K - $177K *

Oversee and enhance customer success strategies by leading a high-performing team of Customer Success Managers. Drive customer satisfaction, retention, and operational excellence through effective coa...

Today

  •   5 - 7 years exp.  •   Information Technology

$70K - $95K *

Join a team that's dedicated to driving sales excellence by managing and mentoring a dynamic sales force, maximizing dealership opportunities, and enhancing customer relationships throughout the sales...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$75K - $100K *

Shape the future of our restoration services by building key relationships, driving business growth, and managing client satisfaction and loyalty through strategic partnerships and targeted business d...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$84K - $105K *

Shape the future of B2B marketing by driving innovative sales enablement strategies, collaborating with cross-functional teams to enhance market positioning and optimize lead progression throughout th...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$50K - $120K *

Elevate customer satisfaction by managing service consultants and ensuring seamless operations at the service drive. Collaborate with teams, monitor performance, and maintain high service standards to...

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$115K *

Manage a team of Mid-Market Customer Experience Managers to enhance customer engagement, retention, and satisfaction by fostering operational excellence and leveraging analytics for strategic insights...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Business Services

$115K *

Grow your career with a pivotal leadership role, driving exceptional customer experiences and retention strategies for Mid-Market accounts. Inspire a high-performing team and collaborate across functi...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Business Services

$115K *

Manage a high-performing team focused on enhancing customer engagement, retention, and satisfaction in a dynamic environment. Drive strategic initiatives and foster cross-functional partnerships to de...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Business Services

$75K - $95K *

Grow and lead business operations, ensuring profitability while managing a dynamic team, meeting sales goals and developing strategies to enhance productivity and customer satisfaction in a thriving m...

Mississauga, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Optimize operational performance by enhancing service delivery across multiple functions, leveraging deep expertise and cross-functional leadership to drive efficiency, improve customer experience and...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Technical Services

$72K - $89K *

Lead the charge in enhancing customer satisfaction by managing a team dedicated to delivering best-in-class service and operational excellence across Ontario's Southwestern region...

Milton, ONIn-Person

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$75K - $95K *

Unlock potential by leading compliance and strategic planning efforts within a facility. Collaborate with operations to drive initiatives, engage in root cause analysis, and foster partnerships to ens...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$75K - $95K *

Lead the charge in optimizing IT service delivery and enhancing the end-user experience. Oversee the IT Service Desk operations, fostering teamwork while implementing ITIL 4 best practices for efficie...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$75K - $118K *

Champion customer success operations by optimizing team workflows, driving satisfaction, and fostering cross-departmental collaboration to enhance strategies and outcomes for customer growth and reten...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$75K - $95K *

Build trust-based client relationships, driving outcomes and engagement. Lead onboarding, monitor usage, and collaborate cross-functionally to resolve issues and identify growth opportunities while ad...

Calgary, ABIn-Person

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$75K - $95K *

Shape operational excellence by managing labor, resources, and client relations while ensuring safety and financial targets in a fast-paced service environment. Lead technician teams, optimize process...

Today

  •   5 - 7 years exp.  •   Business Services

$76K - $102K *

Empower operational excellence through effective management of field labor, projects, and vendor relations while ensuring customer satisfaction and safety compliance to meet organizational goals and e...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$75K - $95K *

Join a team that's dedicated to enhancing safety and efficiency in field services by leading technicians, managing projects, and collaborating across functions in a dynamic operational environment thr...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$75K - $95K *

Transform the landscape by leading field service operations, ensuring safety, compliance, and effective project management while building strong customer relationships to drive service excellence and...

Montreal, QCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$75K - $95K *

Help us negotiate and optimize land products while managing strategic growth and supplier relationships to enhance our market position and customer offerings. Utilize your tourism industry expertise t...

Montreal, QCIn-Person

2 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$95K - $150K *

Unlock potential by leading our customer experience team to drive technology adoption and enhance retail operations. Collaborate with internal and external stakeholders to ensure customer satisfaction...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $110K *

Transform contact center operations by leading IT solutions delivery and fostering a high-performing team. Collaborate with stakeholders to align technology with business goals, ensuring effective sol...

Today

  •   5 - 7 years exp.  •   Information Technology

$90K *

Join us to manage enterprise accounts and enhance customer value through strategic relationships. Serve as a trusted advisor, driving engagement and ensuring customer success across the full lifecycle...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K *

Elevate customer success by managing enterprise accounts, enhancing strategic relationships, and driving measurable value through tailored engagement and cross-functional collaboration. Foster long-te...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is the role of a Customer Service Manager?question toggle

    A Customer Service Manager is responsible for leading their team to provide outstanding customer service, managing customer complaints, improving customer service systems, and setting customer satisfaction goals.

  • What are the qualifications needed for a Customer Service Manager job?question toggle

    Generally, a bachelor's degree along with several years of customer service experience is required to land a job as a Customer Service Manager. Skills such as communication, leadership, and problem-solving are also crucial.

  • How can I apply for Customer Service Manager jobs through Ladders?question toggle

    Through the Ladders, you can search for the available Customer Service Manager jobs, shortlist the ones that match your qualifications and expectations, and apply through the provided link.