Technical Support Manager Jobs in Waltham, MA

Empower a motivated technical support team to deliver exceptional customer service and resolve complex issues efficiently, ensuring high satisfaction and loyalty through effective leadership and innov...

Transform customer experience by leading Tier 3 technical support and integrations. Build a high-performing team to resolve complex issues while ensuring seamless collaboration across Support, Enginee...

Empower our customers and enhance their experience by troubleshooting complex issues, driving product feedback, and collaborating with cross-functional teams to ensure world-class support in a dynamic...

Engage with clients to ensure operational excellence by providing expert technical support for Symbotic systems, driving technical troubleshooting, and managing escalations in high-impact situations t...

Join a team that's transforming desktop support operations across the Americas, enhancing service delivery through AI-enabled automation and data-driven strategies to elevate user experience and stren...

Drive the future of desktop support operations by leading teams and implementing AI-enabled solutions, enhancing service quality and efficiency across the Americas while ensuring compliance and securi...

Build a world-class technical support team, driving operational excellence and innovative problem-solving across cloud environments while collaborating closely with engineering to enhance service deli...

Transform the compliance landscape by leading complex product support, ensuring accuracy in ELD systems, and driving improvements through data analysis and customer engagement. Collaborate with teams...

Join us to enhance customer experiences as you troubleshoot and resolve complex product issues. Collaborate with engineering to implement solutions and drive improvements in tools, processes, and metr...

Unlock potential by providing top-notch technical support and troubleshooting for enterprise software. Collaborate with customers to resolve complex technical issues and enhance product knowledge acro...

Join a team that's committed to driving data-led change and high-performance culture. Lead, coach, and scale processes for technical account management, ensuring impactful strategies and collaborative...

Champion the reliability and performance of critical automation systems, serving as a link between operations and engineering teams while driving rapid issue resolution and system optimization 24/7 to...

Transform critical automation systems by overseeing 24/7 operations, troubleshooting issues, and enhancing performance. Collaborate with engineering teams to ensure reliability, optimize uptime, and l...

Transform software performance in automation systems by leading deployment, troubleshooting, and stabilization efforts. Collaborate with cross-functional teams to ensure seamless integration and relia...

Lead the charge in managing a high-performing Service Desk team to enhance technical support delivery for mid-to-large financial institutions, driving issue resolution, process improvement, and client...

Accelerate your career by leading a technical support team to enhance product expertise and customer satisfaction, troubleshooting complex issues, and collaborating across departments to drive process...

Empower our information security program by ensuring compliance with top frameworks and standards through independent audits, project management, and continuous improvement, while engaging collaborati...

Join a dynamic team as a Technical Success Manager, delivering tailored solutions and maintaining strong relationships with strategic customers. Drive value through technical consultancy, incident res...

Elevate your career with a pivotal role managing analytics and workforce systems for customer support. Drive cross-functional performance improvements, develop KPI frameworks, and enhance operational...

Join a dynamic team to empower partners in building AI solutions using the Cognigy platform. You will provide hands-on technical enablement, training, and support, guiding partners from basic understa...

Join a team that's transforming customer support by driving AI-native operations and enhancing agent readiness. Lead cross-functional teams to elevate quality and coaching while aligning strategic goa...

Elevate operational success at a national level by leading a large IT support team, ensuring compliance with federal standards and delivering exceptional service to multiple clients while fostering a...

Unlock the potential of exceptional customer support by managing service delivery for government contracts. Foster strong relations, oversee project transitions, and drive customer satisfaction across...

Champion efficient program management for enterprise services, driving project success and customer satisfaction through strong leadership and collaborative teams while managing travel requirements an...

Manage and oversee complex network fiber projects, ensuring successful execution through effective planning, project management, and team coordination while mentoring junior staff in a collaborative e...