What we needWe are looking for a proactive Software Support Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to help deploy, troubleshoot, and stabilize the software that runs our automation systems in production - partnering with Engineering, DevOps, QA, and Operations to deliver high-quality, reliable releases.
What we do The T3 Deployment team is part of Symbotic's Technology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our fleet of fully autonomous robots. The Deployment team is responsible for releasing, integrating, and stabilizing that software inside live customer distribution centers - bridging Engineering and Operations to take every release from build to a reliable, high-performing go-live.
What you'll do - Support cross-functional release readiness and deployment execution with Engineering, DevOps, QA, Operations, and site teams.
- Assist with supply chain automation improvements through scripting, system integration tasks, and deployment automation.
- Operate and help maintain CI/CD pipelines, Kubernetes-based deployments, infrastructure automation, and production release activities.
- Troubleshoot technical issues across applications, integrations, infrastructure, databases, and distributed systems, with guidance from senior engineers.
- Build and maintain runbooks, scripts, and repeatable processes that reduce manual effort and improve operational reliability.
- Partner with internal and external stakeholders to support stable delivery, timely issue resolution, and successful customer outcomes.
- Travel approximately 10-20% to support deployment activities, site readiness, customer environments, and critical release events, including maintenance windows during off-hours as needed.
What you'll need - Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent work experience may be considered.
- Minimum of 2 years of software engineering, deployment, or production support experience.
- Required technical skills: Linux, CI/CD, scripting, APIs, databases, and basic Kubernetes/DevOps familiarity.
- Preferred technical skills: Docker, SQL, Git, Jenkins, Ansible/AWX, Helm, Kafka, RabbitMQ, Redis, monitoring, and cloud platforms.
- Exposure to supply chain automation, warehouse automation, logistics systems, robotics, ASRS, WMS, WES, or WCS environments preferred.
- Core competencies: proactive ownership, technical curiosity, cross-team coordination, communication, documentation, and production urgency.
Our environment- Up to 10% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.
- The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
#LI-PA2
#LI-Hybrid
The base range for this position in the posted location is $82,000.00 - $113,300.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.
