Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$160K - $220K *

Lead the charge in defining product strategy and delivery for major client engagements. Collaborate with cross-functional teams, mentor PMs, and navigate complex challenges to ensure successful outcom...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $220K *

Shape the future of product strategy by leading complex client engagements, managing the full product lifecycle, driving cross-functional alignment, and mentoring teams to deliver impactful solutions...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$76K - $150K *

Join a strategic team to drive engineering investment returns and create demand through advanced technical support, collaborating closely with sales and customers while promoting innovative solutions...

Ohio, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$199K - $370K *

Lead a dynamic team of Sales Specialists to drive growth and revenue in the Risk sector. Collaborate with leadership to enhance customer engagement, implement strategic solutions, and achieve sales ta...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Lead the charge in developing seamless integration solutions using Boomi and Intapp. Collaborate with project teams to design, optimize, and deliver effective results, while ensuring data security and...

Charlotte, NCRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $125K *

Empower the Activations team by analyzing data, building reports, and supporting documentation in ServiceNow. Collaborate with leadership to present insights and ensure service continuity while enhanc...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$73K - $132K *

Engineer innovative telecommunications solutions in a dynamic team environment. Provide hands-on technical support for installations, testing, and troubleshooting, ensuring operational readiness and h...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$85K - $160K *

Champion the growth of TEG product line by providing clinical expertise, training, and support to enhance customer utilization and satisfaction. Drive sales expansion through relationship building and...

Minnesota, USRemote

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $220K *

Unlock your potential by managing the full sales cycle, from prospecting to closing, while fostering lasting client relationships and exceeding sales goals in a fast-paced environment...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Manage data center operations, ensuring optimal performance, security, and scalability. Lead teams, optimize resources, and implement strategic initiatives to enhance infrastructure reliability and se...

Ontario, CARemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Optimize contract management processes while collaborating across teams to drive business success. Leverage strong analytical skills and contracting expertise for international and commercial projects...

Endicott, NYRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Elevate your career by leading the design and quality assurance of telecom infrastructure projects. Collaborate with multidisciplinary teams to develop innovative solutions for underground conduit sys...

Seattle, WARemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$67K - $92K *

Join a team that's dedicated to ensuring software quality through automated testing. Collaborate with developers, execute test cases, and leverage AI tools to enhance testing processes while participa...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Join a team that tackles complex technical challenges while shaping the future of AI support. You'll collaborate with customers and engineering teams to resolve issues, improve systems, and enhance us...

Ontario, CARemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Develop test automation to enhance quality assurance and streamline processes. Collaborate with teams to ensure seamless deployment and optimize infrastructure, ensuring high performance and reliabili...

CanadaRemote

1 month ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $140K *

Lead a dynamic team in ensuring optimal performance of mission-critical data centers. Drive service operations, enhance customer satisfaction, and foster team development while managing budgets and im...

Selman City, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$144K - $170K *

Transform critical business applications by developing robust software solutions. Collaborate with clients and government leads to gather requirements, ensuring high-quality delivery in a dynamic, Agi...

Springfield, VARemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Unlock potential by supporting and optimizing D365 Finance & Operations modules. Collaborate with teams to troubleshoot issues, enhance processes, and ensure seamless system performance for retail ope...

CanadaRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform complex technical solutions into actionable blueprints, bridging product and engineering teams. Drive global GTM strategy by creating detailed architecture diagrams and hands-on lab environm...

CanadaRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Innovate solutions in software development, driving impactful changes across applications and frameworks. Lead initiatives to enhance functionality, ensure quality, and optimize performance in e-comme...

Indiana, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by leading complex IT task orders, ensuring timely implementation of technical solutions while collaborating with government officials and managing project teams effectively...

Fort Belvoir, VARemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform the Canadian sales landscape by leading a dynamic team to drive growth, exceed revenue targets, and foster strategic partnerships, all while delivering exceptional cybersecurity solutions to...

Ontario, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$84K - $156K *

Manage the coordination of original content production, ensuring seamless collaboration across teams. Oversee project milestones, budgets, and communication with internal and external partners to driv...

Los Angeles, CARemote

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Elevate your career by owning the full sales cycle in a dynamic remote environment. Engage with inbound leads, nurture prospects, and drive expansion opportunities while collaborating with a passionat...

Calgary, ABRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Empower radiation oncology teams by providing expert training and support for advanced software integration, fostering optimal clinical workflows, and enhancing patient care through collaboration with...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.