Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$139K - $213K *

Join a team that's driving innovation in education technology by generating strategic opportunities and delivering tailored solutions to key decision-makers in the Mid-Atlantic region, ensuring except...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $220K *

Manage and elevate a team of engineers to deliver AI-powered healthcare solutions. Oversee project planning, architecture, and team development while ensuring high-quality outcomes in a fast-paced, re...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Join a team that's leading the modernization of a legacy system. Drive architectural decisions, enhance engineering practices, and foster a culture of innovation while ensuring reliable delivery and c...

Pennsylvania, USRemote

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$138K - $240K *

Join a team that's driving supplier program execution and partner growth. Lead sales strategies, manage a high-performing team, and cultivate key relationships to achieve ambitious sales goals in the...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$116K - $155K *

Shape the future of HR technology by leading strategy, governance, and optimization of HRIS. Drive operational excellence, enhance user experience, and ensure compliance while managing a high-performi...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $120K *

Lead and optimize the performance of ABB Medium Voltage systems at a key LNG site, ensuring operational stability, direct technical support, and maintaining strong customer relationships through effec...

Texas, USRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$73K - $182K *

Create impactful AI learning experiences by developing courses, labs, and assessments. Collaborate with experts to ensure technical accuracy and instructional quality, enabling learners to apply AI sk...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Business Services

$125K - $140K *

Elevate your career by designing and managing AWS environments, automating CI/CD, and ensuring robust application delivery. Collaborate with cross-functional teams for end-to-end ownership and enhance...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $105K *

Champion regional marketing initiatives by aligning with sales to create impactful programs that drive pipeline growth and enhance community engagement. Manage budgets, logistics, and reporting to ens...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Drive the growth and success of the West Sales Engineering team by leading technical execution, developing talent, and collaborating with sales leadership to achieve strategic customer outcomes and te...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Optimize operational excellence in healthcare IT by managing production support, driving issue resolution, and ensuring timely reporting for customer-facing technology delivery...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $165K *

Unlock potential by driving sales strategy and market expansion, fostering customer relationships, and collaborating with key stakeholders to deliver value-based solutions in a dynamic environment...

Alberta, CARemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $145K *

Elevate product strategy and execution for US tax solutions, driving innovation and integration within the tax technology landscape while ensuring compliance and market alignment through collaboration...

Atlanta, GARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $155K *

Elevate your career by designing and training advanced machine learning models. Collaborate with experts to analyze data, create reinforcement learning environments, and communicate findings effective...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $115K *

Unlock new business opportunities and drive sales performance in the water industry. Collaborate with cross-functional teams, mentor junior staff, and implement strategies to exceed targets while ensu...

Los Angeles, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $120K *

Optimize sales growth in the Southwest Region by leveraging industry expertise, developing new business, and strengthening client relationships to exceed targets and deliver exceptional results in cas...

Alexandria, MNRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$178K - $210K *

Empower your career by driving value for customers through data-driven insights and strategic engagement. Collaborate across teams to articulate and measure the financial impact of our AI platform, en...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$165K - $215K *

Accelerate customer success by fostering AI adoption, driving use cases, and ensuring SMB and Mid-Market clients achieve meaningful outcomes through tailored solutions and collaborative workshops with...

San Francisco, CARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Join us to drive the evolution of agent connectivity on Temporal. You'll shape product strategy, enhance user experiences, and collaborate with engineering to build foundational capabilities that empo...

Seattle, WARemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Shape the future of partner success by managing strategic relationships, driving growth, and ensuring operational excellence for high-value reseller partners in a fully remote environment. Collaborate...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the execution of complex projects, ensuring adherence to policies, quality standards, and financial targets. Drive team development and process improvements while managing stakeholder relations a...

Austin, TXRemote

3 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Transform customer experiences by leading content strategy and governance. Collaborate with diverse teams to create compelling narratives and ensure compliance across healthcare pathways, enhancing en...

Waukesha, WIRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Deliver impactful program management for critical data center projects, ensuring strategic execution of complex initiatives across global teams. Oversee budgets, schedules, and stakeholder relations f...

North Carolina, USRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform your career by leading VDC initiatives to optimize project delivery, enhance collaboration, and improve performance. Mentor teams and drive innovative construction technology practices in co...

Nashville, TNRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$130K - $160K *

Drive operational excellence by leading a global team to deliver high-quality wellbeing programs. Collaborate with stakeholders to ensure effective execution, maintain standards, and enhance participa...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.