Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$110K - $130K *

Join a team that's leading Cyber Security Operations, protecting vital information assets and systems. Drive strategic initiatives, manage a skilled team, and enhance security governance while collabo...

CanadaRemote

4 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Support payroll and benefits operations for a remote workforce, ensuring compliance and accuracy in processing. Collaborate with HR and Finance to enhance employee experience and streamline processes...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Lead the charge in delivering innovative IT solutions by managing a team of analysts and project managers. Collaborate with business and technology partners to enhance travel accessibility while drivi...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Hospitality & Recreation

$145K - $175K *

Engage in strategic sourcing and category management for critical datacenter equipment. Lead a team, develop multi-year strategies, and negotiate high-value agreements while ensuring supply chain resi...

San Jose, CARemote

4 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$115K - $145K *

Engineer innovative systems and processes to enhance product delivery, ensuring cross-functional teams operate efficiently and effectively. Drive execution, manage stakeholder alignment, and facilitat...

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3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$200K - $230K *

Drive impactful AI threat research marketing by transforming technical insights into compelling narratives. Collaborate with experts to enhance Cyera's authority and visibility in data security, while...

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2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $95K *

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3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$221K - $270K *

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Austin, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$120K - $145K *

Drive the development of innovative smart building solutions, enhancing user experience and operational efficiency. Lead client engagements and strategic initiatives across diverse markets, focusing o...

Phoenix, AZRemote

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$88K - $125K *

Unlock potential by leveraging advanced analytics and consultative skills to drive client success in the Consumer Healthcare vitamins sector. Collaborate cross-functionally to deliver insights and fos...

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4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $159K *

Make your mark at the forefront of innovation as a Senior Technical Project Manager, overseeing proposal development, facilitating cross-functional collaboration, and ensuring successful project execu...

Delaware, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Join a team that's shaping the future of 3D modeling and virtual simulation. Lead daily operations, provide technical direction, and ensure project success while collaborating with Government stakehol...

Leavenworth, KSRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

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Beachwood, OHRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$105K - $150K *

Unlock potential by joining a dynamic team focused on integrating construction technology solutions. Collaborate with customers and partners to enhance workflows, drive adoption, and deliver impactful...

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1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$127K - $157K *

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3 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$110K - $130K *

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3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $150K *

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Somerset, NJRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Shape the future of data collaboration by leading product strategy for clean rooms and data delivery platforms. Drive innovation in privacy-conscious solutions while ensuring scalability and alignment...

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3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$123K - $164K *

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2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$170K - $240K *

Unlock your potential by leading a team focused on enterprise authentication security. Drive innovation in single sign-on platforms, ensuring secure, scalable solutions for millions of users while fos...

Georgia, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Partner with us to manage enterprise customer relationships, acting as a trusted advisor on platform integration and architecture. Drive feature requests, monitor platform health, and lead technical w...

New York, NYRemote

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$115K - $173K *

Help us drive data excellence by leading complex business information management initiatives. Collaborate with stakeholders to enhance data governance and analytics, ensuring compliance and strategic...

Charlotte, NCRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $100K *

Join a team that's driving strategic initiatives across departments to enhance organizational growth and execute high-impact programs effectively. Collaborate with executive leadership and ensure seam...

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Reposted 2 days ago

  •   Less than 5 years exp.  •   Food & Beverages

$110K - $130K *

Advance the administration of Defined Benefit and Retiree Medical plans, ensuring accurate valuations, benefit calculations, and compliance with regulations. Collaborate on special projects while leve...

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1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Champion clear, consistent communications across media and employee channels. Collaborate with the PR director and agencies to enhance brand visibility and manage internal messaging, ensuring timely e...

Georgia, USRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.