Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$116K - $122K *

Deliver reliable application packaging solutions for a large federal IT environment. Collaborate with stakeholders to gather requirements and ensure seamless deployment across thousands of endpoints...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$175K - $215K *

Elevate the technology function by leading engineering, delivery, and operations. Collaborate closely with leadership to shape technical strategy, ship code weekly, and ensure high standards in a dyna...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$82K - $172K *

Elevate your career by leading a dynamic team to enhance engineering management and operational efficiency for key defense contracts, ensuring timely deliverables and client satisfaction while fosteri...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$96K - $192K *

Deliver exceptional technical support and training to internal and external customers for Ductless and VRF products. Collaborate with teams to enhance service processes while ensuring customer satisfa...

RemoteRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$72K - $115K *

Join a dynamic team as you collaborate on innovative electrical designs, progressing from basic tasks to complex projects while ensuring quality and efficiency in a supportive environment...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Champion impactful Amazon advertising strategies, driving growth through data-driven insights and hands-on campaign management. Collaborate with clients and internal teams to optimize performance acro...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$94K - $151K *

Unlock potential by driving the design and maintenance of IT storage solutions. Collaborate with cross-functional teams to enhance system performance and reliability, ensuring alignment with enterpris...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Join our team to drive customer success by managing relationships and orchestrating specialists. Be the central point in ensuring smooth operations, onboarding, and aligning client needs with our plat...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$120K - $145K *

Champion the development of a cutting-edge routing engine for enterprise contact centers, ensuring real-time distribution of interactions across various channels. Collaborate with cross-functional tea...

Los Angeles, CARemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Deliver innovative routing solutions by designing and developing a scalable, enterprise-level interaction routing platform that optimizes real-time distribution of voice and digital interactions acros...

Calgary, ABRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Architect the future of contact center technology by designing and developing a robust routing engine that intelligently manages voice and digital interactions across diverse channels, ensuring high p...

Montreal, QCRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Unlock potential by designing and developing a cutting-edge routing engine for enterprise-scale contact centers, ensuring real-time distribution of interactions across various channels while collabora...

Chicago, ILRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Join a dynamic team to design and develop a cutting-edge routing engine for enterprise-scale contact centers, ensuring real-time distribution of interactions across various channels while optimizing p...

San Diego, CARemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Develop enterprise-scale routing engines for real-time distribution of voice and digital interactions, ensuring high availability and performance while collaborating with cross-functional teams to opt...

Philadelphia, PARemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Unlock potential by designing and developing a cutting-edge routing engine for enterprise-scale contact centers, ensuring real-time distribution of interactions across various channels while collabora...

Toronto, ONRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Join a team that's redefining contact center technology by designing and building a cutting-edge routing engine. You'll develop scalable backend services for real-time interaction distribution, collab...

Ottawa, ONRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Engineer the future of contact center technology by developing a cutting-edge routing engine. Collaborate with cross-functional teams to create scalable, resilient systems that intelligently manage vo...

Phoenix, AZRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Elevate your career by designing and developing cutting-edge routing engines for enterprise-scale contact centers. Collaborate with cross-functional teams to optimize real-time interaction distributio...

Austin, TXRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$180K - $240K *

Engage with customers to architect tailored solutions, leveraging your extensive IT expertise. Lead a team of presales consultants, driving strategic initiatives and fostering collaboration to align t...

New Jersey, USRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$155K - $200K *

Transform large-scale AI infrastructure service delivery by leading field operations, enhancing customer outcomes, and driving operational excellence across complex environments. Collaborate with cros...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Take ownership of client relationships, driving retention and revenue growth through strategic account management and campaign optimization. Leverage expertise in programmatic advertising to ensure cl...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Optimize operational excellence and client service as a senior leader overseeing a complex Connected Solutions hub, ensuring high standards in production, technical operations, and team performance fo...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Media

$93K - $179K *

Drive your career with a dynamic role providing Tier 2 technical support and operational engineering for enterprise infrastructure services. Collaborate with teams to troubleshoot and enhance system p...

San Antonio, TXRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$153K - $183K *

Unlock potential by leading safety-critical initiatives for autonomous systems, ensuring rigorous execution of safety, validation, and operational readiness across diverse engineering domains to suppo...

Ann Arbor, MIRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $125K *

Take ownership of client relationships by guiding enterprise clients through technical integrations and offering strategic insights. Leverage your expertise in digital marketing to enhance client succ...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.