Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$110K - $130K *

Shape the future of innovative SaaS solutions by driving full stack development, integrating cutting-edge technologies, and delivering exceptional applications with a focus on scalability and performa...

Toronto, ONRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the charge in optimizing fleet maintenance operations through strategic planning, data governance, and innovative automation. Drive results by enhancing system integration and building strong par...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$115K - $120K *

Elevate software quality by managing test planning, execution, and reporting. Collaborate with development teams, mentor junior testers, and ensure compliance with cybersecurity standards while drivin...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$132K - $170K *

Transform client relationships and drive growth by consulting with C-level executives to implement strategic solutions that enhance value and satisfaction across major accounts, ensuring retention and...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$95K - $115K *

Lead the successful delivery of automation projects by managing scope, budget, and client expectations. Collaborate with teams to ensure project profitability and client satisfaction while maintaining...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$146K - $271K *

Lead a high-performing team to design scalable business solutions, optimize sales processes, and drive data-driven strategies that enhance revenue growth and operational efficiency across diverse mark...

Colorado, USRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$108K - $130K *

Play a key role in delivering innovative ICT solutions by leveraging your expertise to design and consult on complex infrastructure projects, guiding teams to meet client needs while ensuring adherenc...

Arlington, VARemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $145K *

Transform product strategy for high-performance data processing. Collaborate with cross-functional teams to drive innovation in cloud-native environments, ensuring seamless integration and exceptional...

Cary, NCRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Elevate the AI sales platform by transforming seller challenges into innovative solutions. Collaborate with cross-functional teams to enhance product capabilities, drive user adoption, and shape the r...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Transform your career by driving strategic sales initiatives and fostering key relationships. Join a dynamic team focused on delivering innovative cloud solutions while achieving ambitious revenue goa...

Virginia, USRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$98K - $164K *

Transform electrical engineering workflows by leading AI-driven automation projects. Manage multiple scopes, ensuring timely delivery and quality outputs while collaborating with cross-functional team...

Markham, ONRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$145K - $175K *

Lead the charge in defining and executing a dynamic marketing strategy for Cybersecurity, aligning with business goals to drive demand, accelerate revenue growth, and enhance market positioning throug...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Shape and lead the marketing strategy for Cybersecurity, driving growth through integrated programs that align with market dynamics and client needs. Collaborate across teams to create demand and acce...

New York, NYRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Unlock potential by managing packaging projects that enhance customer savings and optimize supply chains. Collaborate with sales teams to drive new opportunities while ensuring quality and cost object...

Illinois, USRemote

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $165K *

Join a team that leads complex technical infrastructure projects, driving AI initiatives and operational improvements through effective project delivery, stakeholder engagement, and disciplined planni...

British Columbia, CARemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$121K - $187K *

Drive project success by managing pipelines, building relationships, and leading cross-functional teams to secure capital project business. Enhance customer satisfaction through tailored solutions and...

Newtown Square, PARemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$76K - $90K *

Shape the future of technical training by designing impactful learning experiences for Reliability & Maintenance Engineering technicians, leveraging adult learning principles and innovative technologi...

Cincinnati, OHRemote

4 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$130K - $145K *

Oversee strategic marketing initiatives to enhance brand visibility and engagement. Collaborate across teams to execute campaigns, manage events, and promote thought leadership, driving growth and awa...

Rockville, MDRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $140K *

Analyze and enhance the digital customer journey by leading automation initiatives and cross-functional programs. Collaborate with teams to identify friction points and implement solutions that improv...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $105K *

Support product portfolio activities by leveraging technical expertise to enhance customer satisfaction, resolve challenges, and collaborate with cross-functional teams, driving effective solutions in...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Drive the expansion of programmatic services by developing strategies, collaborating cross-functionally, and optimizing campaign performance to enhance digital advertising capabilities and achieve cli...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $100K *

Elevate your career by leading residential capital projects from inception to completion. Collaborate with cross-functional teams to ensure timely, budget-friendly delivery of managed WiFi solutions w...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$145K - $215K *

Explore innovative security practices by integrating best practices into product development. Collaborate with teams to enhance application security, ensuring robust protection for revenue-generating...

Zionsville, INRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$56K - $114K *

Help us advance our secure computing environment by maintaining and optimizing infrastructure, ensuring reliability and performance, and supporting the deployment of new technologies while providing e...

Lansing, MIRemote

Reposted today

  •   Less than 5 years exp.  •   Finance & Insurance

$116K - $122K *

Deliver reliable application packaging solutions for a large federal IT environment. Collaborate with stakeholders to gather requirements and ensure seamless deployment across thousands of endpoints...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.