Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$120K - $145K *

Shape the future of cybersecurity by providing expert guidance and support to clients. Collaborate with cross-functional teams to enhance customer experience and drive adoption of solutions, ensuring...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead demand generation initiatives to drive sustainable pipeline growth and market engagement. Collaborate cross-departmentally to optimize strategies, mentor teams, and enhance brand awareness throug...

CanadaRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate customer success by leading a team of Technical Success Managers to drive measurable outcomes, enhance product adoption, and ensure seamless execution across the customer lifecycle while foste...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in developing a high-performing team of Technical Success Managers, ensuring customer success through effective onboarding, adoption, and risk management while driving measurable outco...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to ensuring database and application reliability. This role focuses on diagnosing outages, coordinating recovery efforts, and supporting enterprise IT operations to mainta...

Chicago, ILRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $175K *

Lead transformative insurance program initiatives, overseeing technology enhancements and operational workflows. Collaborate across teams to drive project management and ensure compliance, while optim...

United StatesRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $132K *

Champion the design of agent-ready workflows by translating complex business processes into clear requirements. Collaborate with product teams to enhance AI capabilities and ensure seamless human-agen...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $151K *

Administer and enhance collaboration platforms, ensuring seamless integration and automation across teams. Collaborate with cross-functional departments to optimize workflows and improve operational e...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $170K *

Advance your career by leading a dynamic team in developing secure access solutions. Drive technical direction, manage project delivery, and mentor engineers while balancing customer reliability with...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $95K *

Shape the future of clinical research data integrity by leading a dedicated team. Drive operational excellence, ensure compliance, and foster cross-functional partnerships to enhance data quality and...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $235K *

Empower organizational strategy and execution in Security & Technology, driving cross-functional initiatives and enhancing communication. Collaborate with leadership to optimize operations and inspire...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $110K *

Drive successful project delivery by leading cross-functional teams, managing timelines, budgets, and stakeholder engagement. Ensure alignment with business objectives and quality standards throughout...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$92K - $130K *

Shape the future of pharmacy benefits by managing key client relationships, ensuring operational excellence, and driving satisfaction through effective communication and problem-solving in a dynamic P...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$268K - $282K *

Shape the future of media products by driving strategy and innovation. Collaborate with cross-functional teams to enhance measurement and optimization capabilities, ensuring impactful solutions for cl...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Transform telecom project delivery by managing design tasks, mentoring consultants, and ensuring budget adherence. Collaborate with stakeholders to mitigate risks and enhance project outcomes through...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Unlock potential by providing expert technical support for enterprise clients. You'll bridge engineering and customer success, resolving complex issues, analyzing system performance, and enhancing cli...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$143K - $286K *

Shape the future of logistics by leading product strategy and execution. Drive innovation in delivery optimization, collaborating with cross-functional teams to enhance customer experience and operati...

Sunnyvale, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$115K - $158K *

Champion innovative MR equipment implementations, ensuring timely, high-quality installations. Collaborate with cross-functional teams to enhance project management and drive operational excellence in...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$135K - $160K *

Unlock potential by driving pipeline generation and building strategic partnerships. Engage with key customers, represent the brand at events, and thrive in a dynamic startup environment to enhance Sa...

Washington, DCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $143K *

Lead the charge in developing and executing innovative marketing strategies for a digital platform, driving partner engagement and business growth through compelling storytelling and strategic positio...

Georgia, USRemote

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$108K - $130K *

Shape the future of Precision Guided Munitions by leading capture strategies, managing cross-functional teams, and ensuring compliance with program objectives. Drive innovation and enhance program per...

Cedar Rapids, IARemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$132K - $251K *

Lead the charge in managing global trade technology activities across U.S. Operations and Quality networks, ensuring compliance with regulations and delivering strategic support to stakeholders while...

East Hartford, CTRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$158K - $199K *

Lead the charge in driving strategic growth and client retention for major global accounts. Build trusted relationships with senior leaders, delivering value and innovative solutions while managing a...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$158K - $199K *

Champion client success by leading strategic initiatives for global accounts, driving growth and retention through trusted relationships and innovative solutions. Leverage expertise to maximize value...

North Carolina, USRemote

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$158K - $199K *

Drive strategic account management for global clients, focusing on value delivery, retention, and growth. Build trusted relationships with senior leaders, develop tailored solutions, and lead cross-fu...

New York City, NYRemote

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.