Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$83K - $133K *

Transform client relationships by providing expert program leadership and technical guidance for power delivery and control systems. Collaborate with a dedicated team to enhance operational efficiency...

Florida, USRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$68K - $109K *

Deliver exceptional service by executing technical tasks, enhancing customer satisfaction, and driving operational improvements in critical power equipment. Collaborate with teams to ensure quality st...

Virginia, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$83K - $133K *

Shape the future of energy solutions by delivering exceptional service and support. Collaborate with customers to enhance operational efficiency, troubleshoot technical issues, and ensure high-quality...

Ohio, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$68K - $109K *

Join a team that's dedicated to delivering exceptional service and solutions in energy distribution. Leverage your expertise to enhance customer satisfaction and operational efficiency while ensuring...

Illinois, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$68K - $109K *

Empower customer satisfaction by executing service work, troubleshooting, and enhancing operational efficiency. Collaborate with teams to ensure quality standards and foster positive relationships whi...

Indiana, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$83K - $133K *

Advance customer satisfaction by executing service work, troubleshooting, and enhancing operational efficiency. Collaborate with teams to ensure quality standards and foster positive relationships whi...

New Jersey, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$83K - $133K *

Transform the future of electrical systems by serving as the key liaison for customers. Drive operational excellence while prioritizing safety and Efficiency. Engage in hands-on support and team coord...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$180K - $200K *

Accelerate progress at regional Professional Services by leading teams, driving growth and quality in consulting engagements while fostering strategic partnerships and developing innovative service of...

United StatesRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$130K - $150K *

Join a team that's dedicated to operational excellence by developing training programs and mentoring technicians in Power Systems. Drive improvements and standardization across regions while enhancing...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Inspire the evolution of commercial systems, enhancing integration and automation across platforms like Salesforce and HubSpot. Drive AI adoption to streamline workflows, ensuring data integrity and r...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Join a team that's driving regional pipeline growth through innovative field marketing strategies. You'll manage impactful events and partner initiatives across Central US and LATAM, enhancing brand p...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$85K - $95K *

Drive the end-to-end delivery of complex curriculum projects, collaborating across teams to ensure high-quality outcomes that meet business and learner needs while managing risks and stakeholder expec...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$72K - $115K *

Transform the future of digital products by managing their lifecycle, optimizing user experiences, and collaborating with cross-functional teams to drive engagement and adoption while ensuring alignme...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Lead a dynamic digital service desk, enhancing web operations and stakeholder engagement while managing workflows, content publishing, and operational improvements across HHS digital platforms...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$152K - $231K *

Drive the technical narrative for a cutting-edge platform, translating complex architecture into compelling stories for diverse audiences. Collaborate across teams to enhance product demonstrations an...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Healthcare

$110K - $130K *

Lead the HR Technology function, managing HRIS operations and governance. Drive strategic initiatives, enhance data integrity, and oversee platform improvements while collaborating with HR leadership...

Coppell, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $140K *

Join a team that's transforming higher education through ERP solutions. Lead strategy, governance, and optimization initiatives while managing a talented team to enhance operational performance and dr...

RemoteRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$144K - $189K *

Unlock potential by leading product innovation in clinical genomics. Shape tools for case management and data workflows, ensuring efficiency and quality while collaborating with lab directors and engi...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$201K - $263K *

Lead a globally distributed engineering team to architect and scale enterprise-level Go-To-Market systems, ensuring seamless integration across Salesforce and other platforms while fostering a culture...

Austin, TXRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Oversee and execute Commissioning & Startup projects, ensuring timely delivery and quality. Lead teams, develop plans, and support project managers while maintaining safety and compliance standards th...

Texas, USRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $120K *

Drive new logo acquisition and revenue growth by managing the full sales cycle for assigned prospects, leveraging industry expertise and consultative selling to deliver tailored solutions and achieve...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Optimize your career by leading innovative ServiceNow solutions, engaging with the community, and mentoring teams to enhance business development and strategic growth in a dynamic environment...

Arlington, VARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$76K - $119K *

Champion innovative solutions in feed mill operations by defining and prioritizing software capabilities. Collaborate with cross-functional teams to enhance product performance and customer satisfacti...

Amarillo, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Join a team that's essential to ensuring 24x7 reliability for our global cryptocurrency trading platform. You'll manage production support, optimize processes, and enhance user experience through tech...

CanadaRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$135K - $160K *

Join us to lead the deployment of AI-driven ERP solutions, enhancing SAP S/4HANA capabilities. Collaborate with cross-functional teams to ensure scalable, reliable, and secure automation across critic...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.