Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$74K - $93K *

Partner with us to enhance customer satisfaction by managing warranty service requests virtually. Utilize TechSee and MS Dynamics 365 to analyze issues, coordinate resolutions, and build lasting relat...

Westborough, MARemote

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$116K - $175K *

Transform your career by leading quality assurance for a large-scale cloud migration. Drive strategic test planning, automation, and team mentorship while ensuring high-quality standards and stakehold...

Virginia, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Drive customer satisfaction and revenue growth by managing relationships, supporting sales activities, and collaborating with internal teams to deliver solutions. Leverage your expertise in electronic...

Connecticut, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $166K *

Drive our end-to-end Lifecycle strategy and customer communications journey, leveraging data and AI to enhance engagement across multiple channels. Collaborate cross-functionally to optimize conversio...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$158K - $199K *

Join a team that's dedicated to driving revenue through effective leadership and talent development. Lead a dynamic sales team, achieve financial targets, and foster C-level relationships to shape the...

Texas, USRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$160K - $192K *

Accelerate revenue growth by driving security services sales, managing the full sales lifecycle, and building strategic relationships with clients and partners to enhance market presence and deliver i...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $220K *

Join us to lead strategic initiatives in information security, managing risk and governance across global markets. Collaborate with teams to implement frameworks, assess vulnerabilities, and ensure co...

Bentonville, ARRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$102K - $184K *

Optimize content strategies that engage industrial audiences, translating complex technical concepts into compelling narratives. Drive measurable outcomes through high-value content creation, collabor...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$185K - $250K *

Join us to lead complex technical programs that reshape the mortgage servicing industry. As a Technical Program Manager, you'll drive cross-functional collaboration and optimize development processes...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate safety data management by leading GPS operations, ensuring compliance and quality in safety reporting. Collaborate with cross-functional teams to enhance system workflows and drive improvement...

North Carolina, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$96K - $173K *

Unlock potential by leading complex technical escalations and resolving high-severity hardware and network issues. Collaborate with teams to drive operational excellence on a global scale, ensuring op...

Cambridge, MARemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Transform project delivery by leading cross-functional teams to ensure timely execution of Public Safety product implementations, enhancing client satisfaction and operational efficiency through exper...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $260K *

Join a team that's redefining security in AI by designing scalable, secure infrastructure solutions. Collaborate with cross-functional teams to innovate security practices and ensure compliance while...

Bentonville, ARRemote

4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$121K - $189K *

Drive your career with a senior leadership role in integrated marketing, shaping strategies and campaigns for specialized audiences. Collaborate cross-functionally to enhance engagement, demand, and r...

San Ramon, CARemote

Today

  •   8 - 10 years exp.  •   Business Services

$120K - $140K *

Optimize sales strategies to establish client relationships and drive revenue growth across designated territories using cutting-edge technology and collaboration in a dynamic environment...

Tampa, FLRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Accelerate growth through strategic partnerships and channel development, driving revenue and cultivating long-term relationships with AV/IT resellers and integrators in a dynamic sales environment wi...

Nashville, TNRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $105K *

Take ownership of high-touch engagements with premier clients, ensuring swift resolution of technical issues. Collaborate with internal teams to enhance processes and improve customer experiences whil...

Denver, CORemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $160K *

Unlock the potential of our sales organization by leading transformative enablement programs that enhance seller readiness, communication, and productivity. Become a key driver of change in a collabor...

RemoteRemote

Reposted today

  •   5 - 7 years exp.  •   Business Services

$110K - $140K *

Champion project success by planning, executing, and overseeing initiatives to ensure timely completion and alignment with organizational goals, while effectively managing resources and stakeholder co...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $160K *

Drive new business growth by leveraging consultative sales strategies to build relationships with utility and public sector clients, translating their needs into effective solutions while collaboratin...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Drive operational excellence by leading continuous improvement initiatives, optimizing processes, and enhancing safety, quality, and customer satisfaction across multiple business units to achieve mea...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Transform client systems by solving complex challenges and ensuring security compliance. Collaborate with diverse teams to manage data, prioritize tasks, and drive modernization across various industr...

New Mexico, USRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $100K *

Drive growth of MAGNET software in the Eastern U.S. while collaborating with dealers to boost sales through training, demos, and support, ensuring strong market presence and customer engagement...

RemoteRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$138K - $158K *

Unlock your potential by leading the integration of cutting-edge SCADA systems for renewable energy projects. Drive design and implement secure communication networks while collaborating to optimize s...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Unlock potential by leading a global team in Trust Services, enhancing client relationships, and driving operational excellence. Shape the future of AI-powered security solutions while ensuring top-ti...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.