Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$160K - $200K *

Lead and shape a high-performing Security Engineering and Operations team, driving proactive threat management and strategic engineering initiatives across North America while enhancing operational ef...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Media

$95K - $115K *

Champion innovative solutions in financial services by leading complex projects, leveraging AI tools, and collaborating with top private market firms to enhance portfolio monitoring and valuation proc...

New York, NYRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Empower client success by managing onboarding and project delivery, ensuring clients realize software value. Collaborate with stakeholders to drive adoption, satisfaction, and long-term relationships...

Cleveland, OHRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $100K *

Unlock potential by leading a dynamic team of developers to deliver high-quality software solutions, collaborating with stakeholders, and driving strategic project initiatives while fostering a cultur...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$225K - $305K *

Create a robust security compliance program that ensures customer trust and regulatory readiness. Lead a global team, design controls, manage audits, and integrate AI-driven solutions to address diver...

United StatesRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Engage in high-impact consulting, leading digital transformation in terminal operations. Collaborate with multidisciplinary teams to optimize workflows, enhance automation, and drive strategic initiat...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$105K - $150K *

Join a team that's transforming construction project management through technology. Leverage your industry expertise to guide customers in adopting Autodesk solutions, enhancing workflows, and driving...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$140K - $154K *

Engage with small to medium enterprises, driving IoT solutions through strategic sales. Own the full sales cycle from prospecting to close, nurturing relationships and building trust to deliver impact...

CanadaRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Empower a high-performing sales team to drive revenue growth and exceed targets. Collaborate in a dynamic environment, coaching and inspiring talent while executing strategic sales plans for a global...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$100K - $250K *

Unlock potential by leading sales initiatives in the public safety sector. Drive revenue growth, manage territory strategies, and build strong client relationships while collaborating with a dedicated...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Drive software engineering initiatives by leading teams to deliver innovative digital solutions. Define technology strategy, oversee development processes, and foster a culture of excellence and colla...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$97K - $133K *

Join a dynamic team to drive sales growth and enhance customer relationships. Manage key accounts, collaborate with cross-functional teams, and ensure exceptional service while achieving ambitious sal...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Unlock potential by driving sales of innovative ophthalmology software across Canada. Collaborate with distributors, attend trade shows, and leverage your expertise to enhance client relationships and...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$111K - $129K *

Unlock your potential as a Regional Sales Manager, leading a dynamic team to drive sales growth across multiple states. Foster key relationships, execute market strategies, and achieve business object...

Dallas, TXRemote

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$90K - $105K *

Join a team that's driving growth in industrial automation sales. Lead territory management, build customer relationships, and implement strategies to exceed sales targets while leveraging your expert...

Florham Park, NJRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$160K - $210K *

Join a team that's redefining healthcare by crafting compelling product narratives, shaping go-to-market strategies, and driving growth in mid-market and enterprise segments through innovative marketi...

RemoteRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $175K *

Champion the design and execution of mechanical system upgrades in data centers. Collaborate with diverse teams to ensure project alignment, mitigate risks, and drive continuous improvement in mission...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Join a team that's driving business growth by developing strong pipelines and relationships with key decision-makers in the education and corporate sectors. Leverage your expertise to expand market pr...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$72K - $111K *

Join the charge in managing DoD property and IT assets, ensuring compliance with regulations and maintaining accurate records throughout their lifecycle. Collaborate with cross-functional teams to sup...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Inspire and lead a technical operations team to exceed performance goals, enhancing customer satisfaction while ensuring quality service and safety in fiber-optic network operations. Foster talent dev...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$146K - $234K *

Innovate comprehensive security strategies for a large-scale cloud ecosystem, ensuring compliance and risk mitigation while leading cross-functional teams to protect organizational assets and enhance...

United StatesRemote

1 week ago

  •   15+ years exp.  •   Aerospace & Defense

$70K - $150K *

Develop strategic business relationships to drive revenue growth and enhance customer satisfaction. Utilize market insights to create tailored business plans and ensure profitable account management w...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$112K - $193K *

Help us lead software engineering teams to deliver high-quality, scalable solutions. Collaborate with cross-functional partners to drive architectural design and optimize performance while fostering a...

Raleigh, NCRemote

Reposted today

  •   8 - 10 years exp.  •   Healthcare

$108K - $225K *

Transform software engineering by leading teams to deliver scalable, secure solutions. Collaborate with cross-functional partners to optimize performance and align technology with business needs, fost...

Richmond, BCRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $160K *

Empower innovation by collaborating with R&D teams to develop AI/ML solutions, ensuring effective integration into partner systems while providing constructive feedback and guidance throughout project...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.