Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$90K - $122K *

Drive customer success by managing relationships and service delivery for Managed Security Services. Collaborate with cross-functional teams to enhance security outcomes, ensure compliance, and realiz...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $135K *

Elevate the digital news landscape by leading SEO initiatives that drive audience engagement and content discovery. Collaborate with cross-functional teams to ensure alignment and operational excellen...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Media

$125K - $150K *

Unlock potential by bridging presales insights with post-sales success, ensuring customers achieve measurable value from their TeamViewer ONE investment through effective adoption strategies and actio...

Clearwater, FLRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$108K - $151K *

Drive excellence in mechanical systems training by delivering expertise in commercial applications, designing impactful curricula, and supporting engineers through advanced technical presentations and...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Empower innovation by leading the development of production Generative AI solutions. Collaborate with cross-functional teams to design, build, and optimize workflows, ensuring operational excellence a...

Florida, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$121K - $159K *

Lead the charge in shaping innovative solutions for our Delivery as a Service team. Oversee architectural design and implementation, driving high-quality software projects while fostering team growth...

Ontario, CARemote

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$110K - $130K *

Shape the future of field engineering by leading technical support, training, and quality assurance efforts. Drive continuous improvement while ensuring top-tier service and communication with clients...

RemoteRemote

Reposted today

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $145K *

Drive impactful program management by leading cross-functional initiatives, ensuring alignment with strategic goals, and delivering measurable results in a dynamic environment. Collaborate effectively...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate global post-market surveillance by leading a team focused on safety, compliance, and performance of medical devices. Drive field actions, analyze data, and collaborate cross-functionally to en...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $145K *

Shape the future of healthcare IT by managing complex integration programs, driving Lean-Agile adoption, and ensuring successful delivery of enterprise reporting and analytics initiatives across multi...

United StatesRemote

2 days ago

  •   11 - 15 years exp.  •   Healthcare

$75K - $90K *

Oversee the virtual service delivery model, enhancing operations and team performance while ensuring a high-quality Member experience across all channels. Collaborate with leaders to drive continuous...

Calgary, ABRemote

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

$100K - $120K *

Empower our channel development as you engage customers to activate solutions, becoming a key resource and expert in Absolute technology. Collaborate with sales teams to drive activations, renewals, a...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$199K - $249K *

Lead the charge in optimizing product operations by designing systems that enhance planning, launch readiness, and customer insights. Collaborate with leadership to drive strategic initiatives and ens...

CanadaRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$149K - $186K *

Lead the evolution of product operations by designing systems that enhance planning, launch readiness, and customer insights. Collaborate with leadership to drive strategic initiatives and ensure alig...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$96K - $154K *

Elevate customer success by providing expert technical guidance and support for enterprise-level OpenShift implementations, fostering strong relationships and ensuring optimal cloud solutions for busi...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the end-to-end delivery of enterprise SaaS implementations, managing budgets, timelines, and stakeholder relationships to ensure successful project outcomes and high client satisfaction...

Charlotte, NCRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $125K *

Transform data analytics initiatives by leading multiple projects, engaging stakeholders, and driving solutions from inception to delivery. Collaborate with technical teams to ensure alignment with mi...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in complex HR technology initiatives, coordinating Workday enhancements and integrations. Utilize your analytical skills to drive successful implementations, ensuring stakeholder align...

CanadaRemote

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Engage in strategic partner ecosystem development to drive revenue growth and create innovative channel programs for sustained business success. Manage regional channel business and enhance existing p...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Transform digital growth strategies by overseeing website, SEO, and campaigns. Drive content distribution, partner marketing, and harness AI for analytics, ensuring effective buyer engagement and meas...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$114K - $158K *

Drive the development and execution of advanced wireless network solutions, managing projects from inception to completion while collaborating with cross-functional teams and stakeholders to ensure al...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$90K - $110K *

Lead the enablement program for customer-facing teams, ensuring they are equipped with the latest product knowledge and skills. Collaborate with Sales and CS leaders to create impactful training sessi...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $125K *

Lead the charge in managing complex projects for a federal data analytics platform, ensuring operational excellence through effective communication, risk management, and collaboration across teams whi...

Virginia, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $140K *

Unlock your potential as a Program Manager, leading complex cybersecurity initiatives. Drive project success by coordinating resources, managing timelines, and ensuring the protection of sensitive dat...

Virginia, USRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $159K *

Drive product health standards by defining metrics and telemetry for all products. Collaborate with cross-functional teams to ensure consistent data definitions and empower teams with self-serve dashb...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.