Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$150K - $160K *

Partner with us to shape the quality strategy for a leading exam development platform. Leverage your expertise to guide multiple Agile teams, enhance automation practices, and ensure high standards ac...

United StatesRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$89K - $112K *

Advance partner relationships and drive revenue growth through strategic collaboration, consultative sales, and effective training. Enhance brand awareness and maximize sales opportunities within the...

RemoteRemote

1 month ago

  •   Less than 5 years exp.  •   Transportation

$150K - $180K *

Accelerate progress at the forefront of CX AI delivery, leading complex programs to measurable outcomes. Manage a diverse portfolio, drive client engagement, and foster innovation in AI-driven solutio...

Toronto, ONRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Shape product strategy and execution for a B2B surveillance portfolio. Collaborate with cross-functional teams to drive product success from concept to end of life, while mentoring fellow product mana...

Teaneck, NJRemote

4 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$125K - $175K *

Unlock potential by driving pipeline generation and building local partnerships. Engage with key customers, represent the brand at events, and thrive in a dynamic startup environment focused on SMBs a...

San Francisco, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $240K *

Champion the evolution of the sales technology landscape by leading global initiatives that drive seller experience, productivity, and tool adoption at scale, bridging regional needs with digital inno...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$93K - $166K *

Drive transformation initiatives by leading complex projects, collaborating with stakeholders, and implementing strategic recommendations to enhance operational excellence and achieve impactful result...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$80K - $100K *

Partner with us to enhance client relationships and optimize account management. Drive operational strategies, support sales pursuits, and collaborate with leaders to improve performance and transpare...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$95K - $115K *

Collaborate as a Subject Matter Expert in Document Services, managing plan document processes and driving automation initiatives to ensure timely delivery and continuous improvement in service quality...

Minnesota, USRemote

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Join us to enhance document processes as a Subject Matter Expert, managing plan document workflows and automation initiatives. Collaborate with teams to ensure timely delivery and continuous improveme...

RemoteRemote

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$111K - $144K *

Drive customer success by resolving complex technical issues as a Principal Engineer. Collaborate with teams to enhance support services, ensuring seamless operations and proactive engagement for Powe...

Denver, CORemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$112K - $143K *

Drive product innovation by overseeing the lifecycle of our flagship car wash software. Collaborate with cross-functional teams to define strategy, prioritize features, and ensure high-quality deliver...

Akron, OHRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$152K - $173K *

Lead the transformation of identity lifecycle management by optimizing IAM processes, ensuring seamless integration with cloud-native solutions, and driving strategic initiatives that enhance security...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Drive quality excellence by leading the Quality Assurance function, ensuring compliance and operational standards while enhancing customer experience and business outcomes through strategic insights a...

Alabama, USRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$110K - $125K *

Lead and develop a high-performing Solution Consulting team, driving strategic engagements and delivering impactful product demonstrations to agency and brokerage clients. Collaborate cross-functional...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Lead strategic customer relationships in Bankruptcy Risk, ensuring retention and growth. Collaborate with cross-functional teams to deliver tailored solutions, drive customer success, and enhance valu...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$116K - $171K *

Join a team that's dedicated to delivering exceptional technical support to strategic customers. Leverage your expertise to resolve complex issues, enhance customer experiences, and drive improvements...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Transportation

$100K - $120K *

Elevate your career by managing financial activities, analyzing data, and developing cash management strategies. Drive profitability through effective forecasting and reporting while ensuring complian...

Minnesota, USRemote

5 days ago

  •   5 - 7 years exp.  •   Business Services

$170K - $190K *

Lead and innovate within UJET's Core Infrastructure team, focusing on cloud-native services. Shape strategies for scalable solutions that empower engineers and optimize the infrastructure for thousand...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$188K - $230K *

Join a team that's driving innovation in data center materials. You'll manage strategic accounts, lead complex negotiations, and collaborate with global teams to enhance customer relationships and dri...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$88K - $105K *

Lead the management of pharmaceutical programs, ensuring client satisfaction and operational excellence. Oversee daily activities, supervise staff, and drive strategic planning while maintaining stron...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$185K - $188K *

Oversee and enhance Tier 1 security operations, coaching analysts and driving incident response improvements in classified environments. Ensure timely triage and partner ownership while managing opera...

Virginia, USRemote

5 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Shape the future of data center training by developing innovative programs that enhance team proficiency, standardize processes, and accelerate onboarding, ensuring high-quality project delivery and e...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$143K - $286K *

Drive platform-level execution of software and AI/ML systems, ensuring alignment with strategic priorities. Lead cross-functional teams, mentor engineers, and champion DevOps practices to enhance inno...

Sunnyvale, CARemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$143K - $286K *

Join a dynamic team as you lead engineering efforts in backend technologies and AI-native applications, driving innovation and operational excellence while mentoring top talent and fostering a culture...

Sunnyvale, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.