Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$156K - $234K *

Lead the charge in shaping the strategy and roadmap for a cutting-edge Context Engine, driving cross-functional collaboration to enhance metadata and business context for AI and human analysts, ensuri...

San Diego, CARemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$70K - $115K *

Empower customer success by providing expert technical support and solutions. Take ownership of issues, ensuring timely resolutions while enhancing customer experience through effective communication...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $140K *

Pioneer GxP compliance in digital quality management, ensuring software and AI products meet regulatory standards. Collaborate with stakeholders to enhance quality processes and support audits, drivin...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$85K - $90K *

Elevate the future of U.S. Coast Guard acquisitions by managing configuration processes for the Waterways Commerce Cutter. Collaborate with teams to ensure compliance and accuracy in documentation and...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$120K - $145K *

Transform the future of Microsoft infrastructure by leading Active Directory and hybrid identity projects. Collaborate with IT leaders to modernize environments and resolve complex issues, ensuring se...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$162K - $165K *

Drive operational excellence by providing 24/7 Tier 1 support for classified cloud environments. Analyze system performance, troubleshoot issues, and ensure platform reliability while coordinating wit...

Virginia, USRemote

5 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$154K - $159K *

Analyze and troubleshoot Linux and Kubernetes systems in a 24/7 environment, ensuring platform health and operational efficiency while coordinating customer support and case management for classified...

Virginia, USRemote

5 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$170K - $280K *

Lead the charge in transforming marketing technology by driving data strategy and engineering excellence. Oversee a talented team, foster collaboration, and innovate to deliver personalized customer e...

Texas, USRemote

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$139K - $188K *

Transform your career by leading a high-performing engineering team focused on Identity Governance and Administration. Drive strategic initiatives, enhance security, and foster innovation while collab...

Wisconsin, USRemote

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$105K - $125K *

Join a team that's shaping the future of federal technology solutions. As a Technical Lead, you'll guide product development, oversee architecture, and mentor teams while ensuring compliance and secur...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$105K - $125K *

Engage as a Technical Lead, guiding product architecture and sprint execution while mentoring teams and ensuring compliance with VA standards. Drive technical strategy and oversee troubleshooting for...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$170K - $243K *

Unlock potential by leading AI infrastructure planning and network architecture. Collaborate with clients to design scalable solutions for high-performance computing and AI workloads, ensuring optimal...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Empower a team of engineers by leading development, managing delivery, and driving process improvements. Collaborate across departments to ensure quality releases while maintaining a hands-on technica...

Alberta, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Redefine customer experience through strategic AI integration, bridging business and technology. Lead AI product management, ensuring cohesive delivery and governance while enhancing operational effic...

CanadaRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Unlock growth by managing key global accounts, fostering relationships, and driving strategic initiatives. Collaborate with cross-functional teams to enhance customer value and expand market presence...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$114K - $241K *

Collaborate with strategic customers and distributors to enhance service delivery, streamline operations, and drive profitable growth through effective account management and relationship building acr...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a team that's driving global HRIS strategy and platform delivery. Lead a diverse team to enhance UKG Pro Workforce Management, ensuring system stability, compliance, and continuous improvement ac...

Florida, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$63K - $98K *

Lead the charge in ensuring seamless onboarding for new customers, coordinating efforts across teams to deliver a professional transition from sales to support, while fostering strong relationships an...

RemoteRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $100K *

Empower People Operations by optimizing processes across the employee lifecycle. Collaborate cross-functionally to enhance efficiency, drive improvements, and maintain high-quality HR services while s...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$77K - $108K *

Transform customer experiences by providing expert Microsoft infrastructure support, focusing on Copilot and Microsoft 365. Collaborate with teams to diagnose issues, drive resolutions, and enhance se...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion the evolution of organic search strategies across enterprise software brands. Lead initiatives in technical SEO, content optimization, and AI-driven search, driving visibility and revenue whi...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$93K - $120K *

Transform business intelligence into actionable insights by leading product strategy and development. Collaborate across teams to create scalable solutions that enhance decision-making and drive measu...

Minnesota, USRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Shape the future of industrial automation by developing sales strategies, managing key accounts, and becoming a trusted advisor to clients. Collaborate with teams to influence decisions and drive grow...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Unlock potential by leading complex IT task orders, ensuring timely implementation of technical solutions while collaborating with government officials and managing project teams effectively...

Fort Belvoir, VARemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $220K *

Unlock your potential by managing the full sales cycle, from prospecting to closing, while fostering lasting client relationships and exceeding sales goals in a fast-paced environment...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.