Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$95K - $115K *

Empower growth by developing strategies to acquire new clients and enhance existing relationships, driving revenue expansion and client satisfaction across the Midwest region...

St. Louis, MORemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$112K - $141K *

Shape the future of client delivery as you oversee project execution and stakeholder collaboration, ensuring timely delivery and high quality while managing client relationships and driving project su...

United StatesRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Champion clinical operations by managing project teams, developing monitoring plans, and ensuring compliance across multiple sites. Proactively identify risks and drive solutions to enhance trial effi...

Raleigh, NCRemote

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$68K - $99K *

Unlock potential by driving sales of Hybrid Infrastructure services, expanding market presence, and managing the full sales lifecycle. Build relationships, identify opportunities, and collaborate with...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Engage with enterprise clients to drive sales growth through strategic prospecting, relationship building, and consultative solutions. Collaborate with brokers and leverage marketing strategies to exc...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Join a dynamic team as you drive sales growth by cultivating client relationships and executing strategic marketing initiatives. Leverage your consultative skills to provide tailored workforce solutio...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$103K - $181K *

Shape the future of training by leading curriculum development and event execution. Collaborate with instructors and management to ensure high-quality training programs that meet project goals and enh...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Real Estate & Construction

$85K - $107K *

Drive product strategy and enhancements by collaborating across teams to optimize performance, efficiency, and customer satisfaction. Leverage data insights to evolve offerings and ensure alignment wi...

Bridgeton, MORemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a team that's dedicated to delivering exceptional project management support, ensuring timely implementation of technical programs while collaborating with diverse stakeholders to drive success a...

Texas, USRemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

$100K - $120K *

Elevate operational excellence and quality management by leading process improvements, ensuring compliance, and fostering a patient-first culture. Oversee a dedicated team to enhance quality systems a...

Ontario, CARemote

1 month ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $150K *

Lead the charge in driving revenue growth by developing new business opportunities and managing client relationships in the robotics and automation sectors, while collaborating with technical teams to...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $159K *

Analyze and build evaluation frameworks for AI agents, ensuring quality and performance meet client and business standards. Collaborate with cross-functional teams to establish testing methodologies a...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Optimize quality operations for large-scale data pipelines, ensuring high standards and consistency across diverse datasets. Lead a team to enhance efficiency and reliability in audio data processing...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Manage configuration and release processes for software, ensuring accuracy and traceability of components, dependencies, and documentation. Collaborate with cross-functional teams to analyze impacts a...

Chicago, ILRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $181K *

Join a team that's redefining insurance through innovative technology and AI. As a Digital Product Manager, you'll drive product strategy, collaborate across teams, and transform insights into impactf...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$96K - $207K *

Drive your career forward by leading the documentation and funding processes for complex lease transactions. Oversee a dynamic team, ensuring compliance and accuracy while collaborating closely with s...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$128K - $214K *

Empower cross-functional teams to deliver complex technical programs, ensuring alignment with business goals. Lead planning, execution, and stakeholder communication while fostering a collaborative en...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Accelerate sales growth by managing hardware and service functions across a designated territory. Drive project management and customer relationships to meet revenue and profitability goals while ensu...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$126K - $176K *

Contribute to project success by managing costs, overseeing bids, and fostering strong client relationships. Engage with diverse teams to ensure transparency and effective communication throughout the...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$126K - $176K *

Unlock potential by joining a dynamic team that fosters collaboration and growth. Engage in cost management, support project success, and build lasting relationships while advancing your career in a v...

Birmingham, ALRemote

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$120K - $145K *

Shape the future of patient services by ensuring timely delivery of features and integrations. Collaborate across teams to enhance operational efficiency in a compliance-heavy environment, driving inn...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Join our team to support clinical studies by managing site activities, ensuring compliance, and fostering relationships with site staff. Your role will enhance patient recruitment and streamline logis...

Raleigh, NCRemote

4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$186K - $233K *

Lead and enhance security operations by managing incident detection and response. Build a high-performing team, optimize security technologies, and ensure rapid threat remediation across multi-tenant...

New York, NYRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$166K - $193K *

Lead and mentor a team of engineers while overseeing technical excellence and driving AI innovation in operational systems. Collaborate cross-functionally to deliver impactful features for post-purcha...

United StatesRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Information Technology

$132K - $147K *

Empower the narrative of AI in cybersecurity as you craft compelling messaging, support sales teams, and engage with customers. Shape product positioning and drive demand generation efforts to highlig...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.