Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$68K - $109K *

Join us to deliver exceptional service and support for critical power equipment. You'll enhance customer satisfaction through effective communication, troubleshooting, and operational improvements whi...

Virginia, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$68K - $109K *

Join a dynamic team to enhance customer satisfaction through effective service execution, troubleshooting, and operational improvements in critical power equipment, ensuring quality and safety standar...

Georgia, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$83K - $133K *

Engage with customers to enhance service delivery and operational efficiency. Execute technical tasks, coach team members, and ensure quality standards while fostering positive relationships and ident...

Virginia, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$83K - $133K *

Join us to deliver exceptional service in energy distribution solutions, ensuring customer satisfaction through effective communication and technical expertise. Collaborate with teams to enhance opera...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$68K - $109K *

Champion customer satisfaction by executing service work, troubleshooting, and enhancing operational efficiency. Collaborate with teams to deliver quality solutions while ensuring safety and complianc...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$68K - $109K *

Join a team that's dedicated to delivering exceptional service and solutions in energy distribution. You'll execute service work, enhance customer satisfaction, and drive operational improvements whil...

Virginia, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$68K - $109K *

Join a team that's dedicated to delivering exceptional service and solutions in energy distribution. You'll engage with customers, troubleshoot technical issues, and enhance operational efficiency whi...

New Jersey, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$105K - $177K *

Drive the development and implementation of data governance initiatives, enhancing data quality and stewardship across the organization while empowering stakeholders through tailored training and supp...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $155K *

Manage complex cybersecurity verification programs across large-scale data center projects. Lead coordination among diverse teams, ensuring operational readiness and technical integration throughout c...

United StatesRemote

Reposted 2 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$135K - $160K *

Shape the future of homebuilding by leading a small team of engineers to develop innovative solutions. Balance technical ownership and people leadership while driving impactful projects from concept t...

United StatesRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$105K - $130K *

Elevate patient care by managing clinical support for monitoring systems. Lead diverse teams to enhance customer relationships and ensure effective product utilization post-implementation, driving cli...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $100K *

Transform software delivery by managing cross-functional teams, aligning sprints, and optimizing project timelines. Drive clarity in processes and foster collaboration to ensure successful product exe...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Partner with us to lead multiple real estate projects in financial services, managing planning, execution, and closeout with a focus on MEP systems and automation. Your strategic insight will drive su...

Detroit, MIRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $190K *

Help us shape the future of AI operations by leading a dynamic team focused on innovative solutions, strategic partnerships, and technical excellence in agentic environments. Drive growth and operatio...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $220K *

Shape the future of product strategy by leading complex client engagements, managing the full product lifecycle, driving cross-functional alignment, and mentoring teams to deliver impactful solutions...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Optimize workforce management practices in a dynamic, multi-channel contact center. Lead a team to enhance forecasting, scheduling, and crisis response while collaborating with cross-functional partne...

Dallas, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$118K - $222K *

Drive the future of technology delivery by leading cross-functional teams to achieve business outcomes. Leverage Agile methodologies and emerging AI capabilities to enhance project execution, stakehol...

RemoteRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$142K - $161K *

Unlock potential by automating IT processes and workflows. In this senior role, you'll own and enhance automation systems, ensuring reliability and efficiency while collaborating with cross-functional...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $92K *

Join a team that's dedicated to optimizing enterprise Windows environments. As a Senior Systems Administrator, you'll ensure system performance, security, and continuity across diverse infrastructures...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Empower operational excellence by leading IT Service Management initiatives, ensuring efficient service delivery and strategic oversight of managed service providers while enhancing user experience an...

Pittsburgh, PARemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead a dynamic team to enhance customer success, drive retention, and maximize revenue growth. Shape strategies and workflows while collaborating cross-functionally to deliver exceptional value and ou...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $120K *

Explore innovative marketing automation solutions by collaborating with teams to implement Salesforce Marketing Cloud technologies, ensuring high-quality execution and strategic alignment for client c...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Support manufacturers by implementing solutions that enhance operational performance. Collaborate with teams to drive adoption and deliver measurable improvements, ensuring lasting value from the plat...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in driving technology sales by developing strategic territory plans, engaging executive decision-makers, and leveraging industry relationships to deliver innovative solutions and accel...

Tempe, AZRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Drive enterprise-wide IT service management governance and process integration. Lead service-quality improvements and ITIL best-practice adoption across all service-management processes for enhanced s...

Chicago, ILRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.