Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Senior Technical Support Engineer - PST
$120K - $145K *
Join a team that's shaping the future of healthcare technology by tackling complex technical challenges in enterprise health systems. You'll drive incident resolution, enhance support processes, and m...
2 weeks ago
Senior Technical Support Engineer - PST
$110K - $130K *
Accelerate progress at our Technical Support team as a Senior Technical Support Engineer, tackling complex issues for enterprise health systems and radiology groups while shaping support processes and...
2 weeks ago
$95K - $145K *
Lead the charge in providing exceptional technical support for inverter-based products, collaborating with cross-functional teams to enhance documentation and troubleshooting tools, while ensuring cus...
4 weeks ago
$100K - $120K *
Pioneer client relationships by uncovering challenges and identifying tailored solutions. Collaborate with teams to advance opportunities and deepen understanding of Treasury and Capital Markets, driv...
Reposted 2 days ago
$77K - $83K *
Empower field teams by providing expert remote technical support for wind turbines, ensuring optimal performance and compliance with safety standards while collaborating with internal departments and...
Reposted 3 days ago
$180K - $210K *
Elevate customer success by providing expert technical support for AI-powered robotic systems. Drive incident resolution, enhance support processes, and collaborate cross-functionally to ensure seamle...
3 weeks ago
$97K - $146K *
Engage with customers and sales teams to deliver tailored engineering solutions, utilizing advanced simulation techniques and analysis to address complex challenges in electric power systems and compo...
Today
Lead Technical Support Engineer (DC Region)
$95K - $115K *
Elevate your career by leading technical support for Field Service Engineers. Resolve complex issues, enhance team capabilities, and drive improvements in service quality while ensuring customer satis...
1 week ago
Senior Technical Services Engineer
$100K - $105K *
Elevate customer satisfaction by managing technical support for healthcare software. Collaborate with teams to troubleshoot complex issues, drive internal projects, and mentor peers, ensuring seamless...
5 days ago
$95K - $115K *
Join a dynamic team to create impactful technical content, deliver engaging product demos, and empower sales with deep technical insights in the networking industry. Collaborate with experts to shape...
2 days ago
$108K - $130K *
Transform technical marketing by creating impactful content, delivering engaging demos, and enabling sales teams. Collaborate with experts to gather insights and shape product roadmaps, driving adopti...
2 days ago
$110K - $130K *
Champion technical marketing initiatives by creating impactful content, delivering engaging demos, and enabling sales teams. Collaborate with experts to gather insights and shape product roadmaps, dri...
2 days ago
$87K - $108K *
Champion customer success by providing expert technical support for bioprocessing products. Collaborate with teams to troubleshoot issues, enhance product knowledge, and ensure a positive experience f...
3 weeks ago
$87K - $108K *
Champion customer success by providing expert technical support for bioprocessing products. Collaborate with teams to troubleshoot issues, enhance documentation, and drive resolutions, ensuring a seam...
3 weeks ago
$87K - $108K *
Empower customer success by providing expert technical support for bioprocessing products. Collaborate with teams to troubleshoot issues, enhance product knowledge, and ensure a positive experience fo...
3 weeks ago
$70K - $110K *
Optimize production support by troubleshooting issues, enhancing processes, and collaborating with teams to ensure client satisfaction and operational excellence in a dynamic, 24x7 environment...
Yesterday
$69K - $158K *
Help us shape innovative software solutions as a full stack developer, tackling complex challenges and delivering end-to-end applications in a dynamic environment. Your expertise will drive system imp...
Reposted yesterday
$77K - $176K *
Collaborate with cross-functional teams to design and develop high-performance front-end interfaces for AI applications, ensuring responsive and user-friendly experiences that visualize complex data a...
2 weeks ago
$69K - $158K *
Engineer innovative solutions as a full stack developer, tackling complex challenges with cutting-edge technologies. Collaborate in an agile environment to create impactful software from concept to pr...
3 weeks ago
$69K - $158K *
Engineer innovative full stack solutions, transforming complex challenges into user-friendly applications. Collaborate in an agile environment to enhance system architecture and deliver impactful soft...
3 weeks ago
Senior Product Support Engineer / Team Lead
$117K - $188K *
Elevate customer satisfaction by managing product support and service escalations. Collaborate with cross-functional teams to ensure timely resolution of requests while providing training and support...
Reposted 2 weeks ago
IT Systems and Support Engineer
$80K - $95K *
Unlock potential by joining a dynamic team as an IT Systems & Support Engineer, where you'll provide expert desktop support, manage cloud infrastructures, and ensure network security, all while collab...
Reposted 1 week ago
Technical Sales Engineer-Tier 1
$95K - $115K *
Join a team that's driving innovation in optical solutions, collaborating with Account Managers to deliver tailored technical sales support. Engage with clients, create impactful presentations, and in...
4 weeks ago
$80K - $95K *
Innovate solutions for rotating equipment by providing expert engineering support and optimization. Collaborate across departments to resolve technical issues and enhance product reliability in high-s...
Reposted 1 week ago
$86K - $119K *
Unlock potential by guiding products through their lifecycle, providing high-visibility customer support, and troubleshooting complex engineering challenges in semiconductor manufacturing processes...
Yesterday
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.