Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$89K - $148K *

Drive proactive fleet monitoring and enhance asset reliability by resolving complex technical challenges. Collaborate with cross-functional teams to convert operational data into actionable insights...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Drive impactful software solutions by transforming discovery roadmaps into production-ready systems. Collaborate with teams to ensure seamless integration within clients' Azure environments while enha...

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$227K - $338K *

Architect the future of AI-driven solutions by leading the technical vision for a cutting-edge platform. Drive innovation, mentor engineers, and solve complex challenges across teams to deliver scalab...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$86K - $198K *

Unlock your potential as a Modeling and Simulation Engineer, driving innovation in national defense through advanced modeling techniques and collaborative research. Join a dynamic team to shape the fu...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$193K - $216K *

Drive the development and enhancement of complex software systems, collaborating with teams to resolve issues and implement modern design methodologies while ensuring adherence to system requirements...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$130K - $155K *

Execute the design and development of BMC software solutions, ensuring high quality and reliability through code reviews and testing. Collaborate on firmware implementation and maintain comprehensive...

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$193K - $216K *

Empower software innovation by developing and enhancing complex systems. Collaborate with teams to resolve issues, implement modern design methodologies, and guide architectural decisions for large-sc...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Champion your technical expertise by resolving complex escalations, administering Microsoft Azure, and enhancing client IT systems' stability and security. Collaborate on infrastructure projects while...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $115K *

Shape the future of data center operations by leading fiber deployment, ensuring quality verification, and mentoring teams across multiple sites. Drive process improvements and maintain documentation...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $115K *

Lead the charge in data center fiber deployment and verification, ensuring quality and compliance across multiple sites. Manage documentation, mentor junior engineers, and drive process improvements w...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $115K *

Shape the future of data center operations by leading fiber deployment, ensuring quality verification, and mentoring teams across multiple sites. Drive process improvements and maintain documentation...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $115K *

Unlock potential by leading data center fiber deployment and verification. Ensure quality through meticulous documentation, hands-on testing, and mentoring. Drive process improvements while managing m...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $158K *

Unlock potential by analyzing product capabilities and designing solutions that meet customer needs. Collaborate with teams to investigate technical performance and stay updated on advancements in har...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$128K - $214K *

Transform the TechSIGINT landscape by leveraging your expertise to enhance software tools, ensuring operational effectiveness and seamless integration while collaborating with analysts to drive contin...

Today

  •   11 - 15 years exp.  •   Information Technology

$128K - $214K *

Unlock potential by leveraging your technical expertise to enhance TechSIGINT applications. Collaborate with analysts to refine system requirements, conduct testing, and drive improvements that stream...

Today

  •   11 - 15 years exp.  •   Information Technology

$72K - $87K *

Elevate data center operations by independently executing advanced installations. You will ensure quality and efficiency while mentoring junior technicians during build, expansion, and maintenance pro...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$72K - $87K *

Lead the charge in data center infrastructure projects by executing advanced installations and quality assurance processes, mentoring junior technicians, and ensuring adherence to engineered drawings...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$91K - $232K *

Elevate your career by driving the adoption of high-performance embedded compute solutions. Engage with customers and partners in Aerospace, Defense, and Industrial sectors, shaping product strategy a...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$91K - $232K *

Accelerate the adoption of high-performance edge computing systems by engaging with customers and partners, shaping product strategy, and driving market success of advanced processor technologies in c...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$91K - $232K *

Drive your career with a pivotal role supporting mission-critical edge computing, engaging customers and partners to accelerate adoption of advanced multicore processors for aerospace, defense, and in...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Champion the development of cutting-edge Mission Integration Systems by collaborating with engineering teams and customers to deliver complex technical solutions that drive project success and innovat...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate your career by overseeing the design and installation of innovative machinery in a dynamic environment. Manage multiple projects and ensure processes run efficiently and effectively while coll...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$84K - $142K *

Innovate enterprise GIS solutions by designing, deploying, and supporting ArcGIS systems. Collaborate with clients to evolve architectures using advanced technologies, ensuring system scalability and...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$137K - $185K *

Transform our infrastructure as a DevOps Engineer, driving automation and reliability in a hybrid environment. Collaborate with teams to enhance deployment processes and ensure system scalability whil...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$70K - $148K *

Elevate the user experience by providing on-site technical support, troubleshooting network issues, and ensuring seamless operation of hardware and software systems for clients in a dynamic environmen...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.