Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$121K - $145K *
Pioneer the infrastructure for high-performance AI systems, ensuring reliability and security. Design and operate global networks for distributed computing and real-time analytics, driving automation...
Today
SRE / Infrastructure Engineer (MEDGEN)
$110K - $130K *
Unlock your potential as you manage and enhance the reliability, security, and performance of a dynamic production environment, ensuring seamless operations and infrastructure modernization in a colla...
3 weeks ago
Senior Sourcing Engineer, Infrastructure
$109K - $180K *
Join a team that's redefining sourcing strategies for infrastructure categories. You'll lead end-to-end sourcing, collaborate with cross-functional teams, and drive cost savings while managing supplie...
4 weeks ago
Mechanical Engineer - Customer Focused Team
$94K - $141K *
Partner with us to innovate and design cutting-edge Coolant Distribution Units, collaborating closely with customers and cross-functional teams throughout the product lifecycle to ensure exceptional p...
3 weeks ago
$70K - $110K *
Grow your career with a dynamic role supporting customer success through on-site installation, maintenance, and repair of advanced laboratory systems. Leverage your technical expertise and communicati...
3 weeks ago
$70K - $110K *
Elevate customer success by providing on-site installation, maintenance, and support for analytical instrumentation. Collaborate with clients to ensure optimal performance and satisfaction while trave...
3 weeks ago
$70K - $110K *
Elevate customer success by delivering on-site installation, maintenance, and repair of analytical instrumentation. Utilize strong communication and problem-solving skills to ensure optimal performanc...
3 weeks ago
$83K - $130K *
Advance your career by providing exceptional on-site support for laboratory systems. Engage with diverse technologies, ensuring customer satisfaction through installation, maintenance, and problem-sol...
3 weeks ago
$70K - $110K *
Deliver exceptional service by installing, maintaining, and troubleshooting analytical instruments. Collaborate with customers to optimize performance and ensure satisfaction while supporting business...
3 weeks ago
$155K - $211K *
Transform the pre-sales landscape as a Solutions Engineer, collaborating with teams to deliver tailored demos, design technical solutions, and drive customer success while shaping best practices in a...
2 weeks ago
$138K - $175K *
Innovate in the design and development of advanced mathematical simulation software. Collaborate with customers and developers to enhance engineering computing solutions, focusing on efficient code ge...
Today
$138K - $175K *
Develop and enhance features for Simulink, focusing on performance and usability. Collaborate with cross-functional teams to deliver high-quality software solutions while tackling technical challenges...
Today
Engineering Technician (Mechanical & Integration)
$79K - $97K *
Empower the integration of cutting-edge Battle Management Systems by leading hands-on mechanical and structural projects across various tactical platforms. Collaborate with cross-functional teams to e...
1 week ago
Operations Support Engineer - VE
$80K - $95K *
Develop solutions as a key engineering partner, resolving production challenges and ensuring smooth operations on the shop floor. Collaborate across teams to enhance safety, quality, and delivery comm...
Today
$88K - $105K *
Drive your career with impactful packaging engineering in the pharmaceutical sector. Lead projects, evaluate materials, and ensure compliance while collaborating across teams to enhance product qualit...
Today
$80K - $95K *
Transform your career by providing technical and commercial support for pump applications. Collaborate with sales teams, prepare proposals, and ensure seamless order management while engaging with cus...
1 week ago
$137K - $156K *
Join a team that's shaping the future of enterprise IT solutions by designing, implementing, and deploying cutting-edge rack systems for data centers. Leverage your expertise in HPC, AI, and cloud tec...
4 weeks ago
$92K - $119K *
Join a team that's dedicated to delivering exceptional technical support while solving complex challenges for renowned brands. Collaborate in a metrics-driven environment to enhance customer satisfact...
1 week ago
$85K - $90K *
Drive innovation in natural gas transportation by designing and supporting distribution and transmission projects. Collaborate with teams to ensure compliance with industry standards while contributin...
2 weeks ago
Senior Test & Integration Engineer
$120K - $145K *
Empower our team by leveraging your extensive systems engineering expertise to develop, test, and deliver reliable solutions for complex government systems, ensuring operational excellence and collabo...
1 week ago
Senior Test & Integration Engineer
$120K - $145K *
Drive your career with a dynamic role in systems engineering, focusing on testing and integration for complex government systems. Collaborate with cross-functional teams to ensure reliable solutions m...
1 week ago
Strategic Communications Specialist, Mid
$55K - $126K *
Transform stakeholder engagement by crafting impactful communications that support strategic goals. Collaborate with teams to develop diverse materials, enhancing the organization's reputation and mis...
3 weeks ago
$88K - $105K *
Optimize verification strategies and lead hands-on testing to enhance product reliability. Collaborate across engineering disciplines to translate requirements into effective test methods, driving imp...
3 weeks ago
Solutions Engineer, Field Service
$68K - $117K *
Empower your career by integrating cutting-edge hardware and software solutions for energy management. Join a dynamic team focused on delivering innovative electrical power monitoring and Sm@rtGear te...
2 weeks ago
$120K - $144K *
Elevate your career by bridging customer needs with technical solutions. Collaborate with engineering teams to enhance product performance and provide exceptional support, ensuring customer satisfacti...
4 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.