Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$150K - $180K *

Unlock the potential of enterprise sales by driving technical presales processes. Engage with senior stakeholders, influence product development, and lead innovative solutions to enhance global financ...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$59K - $122K *

Unlock your potential by coordinating and resolving technical support incidents, enhancing self-service capabilities, and collaborating with diverse teams to improve service quality and user satisfact...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$104K - $130K *

Engineer innovative solutions by providing expert support for complex security and network issues. Collaborate with engineering teams to enhance customer experiences and drive product improvements, en...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$61K - $141K *

Transform the lifecycle management of Naval systems by overseeing engineering changes, technical documentation, and training materials. Collaborate with teams to enhance operational efficiency and sup...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Transform software support by troubleshooting and resolving issues for cutting-edge semiconductor processing equipment, collaborating with developers and customers to ensure seamless operations and en...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$65K - $100K *

Grow your career with this hands-on role providing top-tier technical support and troubleshooting for customers, ensuring high-quality service and collaborative problem-solving in a dynamic environmen...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$99K - $110K *

Empower your career by providing advanced IT support and optimizing network infrastructure. Collaborate with teams to enhance operational efficiency, mentor junior staff, and ensure seamless technolog...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $105K *

Contribute to the stability of mission-critical applications by troubleshooting and resolving complex issues. Collaborate with cross-functional teams to enhance system reliability and support producti...

6 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Accelerate progress at the forefront of rail technology by leveraging your technical expertise. Collaborate with diverse teams to enhance operational safety and efficiency, reduce maintenance costs, a...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$90K - $125K *

Join a dynamic team as you tackle complex technical challenges, bridging support and engineering. Drive resolutions for high-impact issues, enhance customer satisfaction, and contribute to product imp...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Champion growth by leveraging your engineering expertise to drive sales, build relationships, and expand market presence in a dynamic territory. Collaborate with teams to create impactful strategies a...

St. Paul, MNRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$90K - $110K *

Join a dynamic team to drive sales growth by creating opportunities, building relationships, and collaborating with partners. Leverage your engineering expertise to meet customer needs and enhance mar...

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$80K - $95K *

Elevate technical pre-sales support by collaborating with sales teams to address customer needs, respond to queries, and guide hardware configurations, ensuring innovative solutions that enhance busin...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$124K - $139K *

Transform your career by resolving technical issues efficiently, ensuring adherence to SLAs, and supporting a skilled team in a dynamic 24/7 environment. Drive reliability metrics and develop framewor...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$84K - $126K *

Elevate customer success by leveraging technical expertise to troubleshoot, resolve incidents, and enhance service delivery. Collaborate with cross-functional teams to drive improvements and ensure op...

1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$112K - $145K *

Champion customer success by resolving complex technical issues as a Principal Engineer. Drive personalized support and enhance service processes in a fast-paced environment, ensuring optimal performa...

Austin, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$86K - $198K *

Optimize the reliability and performance of a mission-critical platform by designing automation, monitoring infrastructure health, and troubleshooting issues. Collaborate with development teams to enh...

Yesterday

  •   Less than 5 years exp.  •   Business Services

$86K - $198K *

Optimize system reliability and performance by designing automation, monitoring infrastructure, and troubleshooting issues in AWS environments. Collaborate with development teams to enhance operationa...

Yesterday

  •   Less than 5 years exp.  •   Business Services

$111K - $149K *

Engage in the development and implementation of energy conservation measures for complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and ensure successful pr...

1 month ago

  •   5 - 7 years exp.  •   Business Services

$91K - $122K *

Elevate energy efficiency by providing technical expertise in EaaS projects, focusing on retro-commissioning and energy conservation measures across complex multi-building portfolios in higher educati...

1 month ago

  •   5 - 7 years exp.  •   Business Services

$111K - $149K *

Shape the future of energy management by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and implement energy conservation measu...

1 month ago

  •   5 - 7 years exp.  •   Business Services

$101K - $135K *

Unlock potential by providing technical expertise in energy conservation for complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and ensure successful projec...

1 month ago

  •   5 - 7 years exp.  •   Business Services

$101K - $135K *

Champion energy efficiency by leading technical services for EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and implement energy conservation measures in comple...

1 month ago

  •   5 - 7 years exp.  •   Business Services

$111K - $149K *

Transform energy efficiency by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and implement energy conservation measures across...

1 month ago

  •   5 - 7 years exp.  •   Business Services

$101K - $135K *

Join a dynamic team as a Technical Services Engineer, providing expertise in energy conservation and retro-commissioning for complex projects in higher education and healthcare. Collaborate with multi...

1 month ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.