Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Technical Enablement Manager, Customer Enablement
$119K - $317K *
Lead the charge in driving alignment across complex initiatives, ensuring project success through effective coordination, risk management, and collaboration with multi-functional teams to deliver stra...
1 month ago
Site Support & IT Infrastructure Technician
$80K - $105K *
Grow your career with a dynamic team providing essential IT support and infrastructure solutions. Engage in hands-on troubleshooting, user assistance, and network management while collaborating across...
2 weeks ago
Site Support & IT Infrastructure Technician
$80K - $105K *
Drive end-to-end technical support for employees, managing service desk requests and troubleshooting hardware and network issues in a collaborative environment. Serve as the primary on-site resource...
2 weeks ago
Engineering Operation Technician
$68K - $119K *
Join a team that's dedicated to maintaining mission-critical data center operations. Your expertise will ensure optimal performance of electrical and mechanical systems, contributing to an exceptional...
2 weeks ago
Engineering Operation Technician
$68K - $119K *
Transform your career by ensuring the reliability of critical data center systems. Engage in hands-on maintenance, troubleshooting, and project management while supporting multiple locations and colla...
3 weeks ago
Data Center ICT/Telecom Engineer, Consultant
$96K - $135K *
Lead the charge in designing low voltage systems for mission-critical facilities. Collaborate with multi-discipline teams to produce high-quality BIM/CAD designs, ensuring project success from concept...
3 weeks ago
Data Center ICT/Telecom Engineer, Consultant
$96K - $135K *
Join a team that's shaping the future of telecommunications design. Leverage your expertise in low voltage systems and BIM/CAD to create innovative solutions for mission-critical facilities while coll...
3 weeks ago
Data Center ICT/Telecom Engineer, Consultant
$96K - $135K *
Lead the charge in designing low voltage systems for mission-critical facilities, collaborating with multi-discipline teams to produce high-quality BIM/CAD drawings and models, ensuring project succes...
3 weeks ago
$80K - $95K *
Engage with clients to deliver tailored industrial weighing solutions, enhancing operational efficiency. Collaborate across teams to drive market adoption and support complex projects, leveraging tech...
6 days ago
Data Center ICT/Telecom Engineer, Consultant
$96K - $135K *
Transform the future of telecommunications design by creating innovative low voltage systems and layouts for mission-critical facilities. Collaborate with multi-discipline teams to deliver high-qualit...
3 weeks ago
Technical Engineering Advisor - Hardware & Infrastructure Integration
$125K - $185K *
Transform defense and space mission capabilities by advising on advanced hardware integration and operational deployment, ensuring successful program execution through expert technical guidance and co...
Reposted 1 week ago
$120K - $140K *
Join a team that's driving innovation by designing and maintaining cutting-edge IT infrastructures. Collaborate with diverse professionals to automate and secure platform components, ensuring top-tier...
1 week ago
$120K - $140K *
Elevate the future of IT infrastructure by designing, deploying, and securing innovative solutions as a key member of a diverse DevOps team, driving collaboration and excellence in platform engineerin...
1 week ago
Application Support Engineering- Second Shift
$88K - $105K *
Empower your career as you ensure the stability and performance of critical applications. Collaborate with cross-functional teams to troubleshoot issues, enhance monitoring, and drive operational effi...
Yesterday
Service Quality Assurance Engineer
$88K - $105K *
Drive your career with a pivotal role in customer quality management, leading initiatives to enhance product reliability and customer satisfaction through structured problem-solving and cross-function...
Today
Lead Systems Administration Engineer
$108K - $130K *
Empower your career as you provide expert IT support and administration for diverse systems. Take ownership of complex troubleshooting and contribute to innovative solutions in a dynamic team environm...
Reposted 3 days ago
$80K - $95K *
Unlock your potential by supporting cutting-edge air traffic simulation tools and systems. Collaborate with a dynamic team at the FAA's Target Generation Facility to enhance aviation technology and tr...
5 days ago
Senior Staff Network Engineer, Deployment
$225K - $275K *
Deliver cutting-edge network deployment strategies to scale AI infrastructure. Lead cross-functional teams, set quality standards, and shape automation processes for seamless global operations in high...
Reposted 2 days ago
Senior Staff Network Engineer, Deployment
$225K - $275K *
Pioneer deployment strategies for global network infrastructure, lead technical standards, and mentor engineering teams while collaborating cross-functionally to scale high-performance compute and AI...
Reposted 2 days ago
Senior Staff Network Engineer, Deployment
$225K - $275K *
Unlock potential by leading global network infrastructure deployment strategies. Drive technical excellence while mentoring engineers and shaping operational architecture for high-performance compute...
Reposted 2 days ago
Cyber Security Support Engineer
$110K - $130K *
Lead the charge in advanced cybersecurity solutions, architecting integrations and automations across critical platforms. Serve as the senior technical authority, driving incident response and enginee...
Today
$95K - $115K *
Unlock potential by designing and deploying custom enterprise applications, bridging technical execution with customer engagement. Collaborate with teams to deliver high-quality solutions across mobil...
3 weeks ago
$80K - $95K *
Launch customer success by driving the effective implementation of engineering solutions. Collaborate with teams to develop relationships, offer training, and provide consultancy to ensure satisfactio...
Reposted 1 week ago
Integration Engineer (Early Career)
$80K - $95K *
Optimize cloud and network solutions by working collaboratively on 5G Core deployments, leveraging your technical expertise to enhance customer confidence and operational efficiency within our innovat...
Reposted 2 weeks ago
$90K - $105K *
Elevate IT support by providing exceptional desktop assistance to military and executive personnel. Ensure reliability and performance of end-user systems in a high-stakes DoD environment, while enhan...
Yesterday
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.