Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Senior IT Collaboration and Communication Engineer
$110K - $130K *
Join a dynamic team to enhance Microsoft 365 environments, ensuring seamless collaboration and communication. Leverage your expertise in engineering and administration to drive innovation and support...
1 week ago
Technical Consultant Power and Cooling
$110K - $169K *
Unlock potential by joining our Global HPC Professional Services team to design and implement innovative power and cooling solutions for complex IT infrastructures, collaborating with stakeholders and...
5 days ago
Senior Embedded Software Engineer
$132K - $168K *
Engineer innovative embedded software solutions using Rust for transport refrigeration units. Collaborate with cross-functional teams to deliver high-quality applications while mentoring junior engine...
6 days ago
$68K - $114K *
Lead the charge in developing and delivering impactful IT training programs, ensuring government personnel effectively utilize technology. Manage multiple projects, analyze training needs, and create...
Today
$125K - $150K *
Accelerate your career as you lead customer-focused solutions for complex treasury and capital markets challenges. Collaborate with diverse teams to design innovative Kondor solutions that align with...
Reposted 2 days ago
Senior Network Support Engineer_Remote
$92K - $166K *
Join a team that's dedicated to maintaining and modernizing the Army's global network. In this role, you'll provide critical network support, troubleshoot complex issues, and collaborate with remote t...
6 days ago
$80K - $95K *
Unlock potential by joining a dynamic team that fosters innovation and growth. As a key player, you'll build strong relationships with enterprise customers, leveraging cutting-edge technology to deliv...
2 days ago
Systems Engineer - Warehouse Automation & OT
$105K *
Shape the future of warehouse automation by integrating cutting-edge technology and operational systems. Collaborate with engineering and operations teams to enhance distribution efficiency and reliab...
1 week ago
Senior Electrical Engineer/Qualified Electrician - Data Center Construction
$120K - $170K *
Drive the execution of commissioning services for complex electrical systems, enhancing large-scale data center projects through in-field validation, performance testing, and team collaboration to ens...
Reposted 6 days ago
Staff Network Engineer - Data Center Engineering
$140K - $185K *
Join a team that's redefining data center standards, driving innovative network design and infrastructure at scale while supporting cutting-edge AI deployments and collaborating across multiple functi...
Reposted 5 days ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Unlock your potential as a key technical lead, collaborating with sales and engineering to deliver innovative data center solutions. Engage with customers, provide expert support, and drive strategic...
2 weeks ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Unlock your potential by serving as a technical lead, collaborating with sales and engineering teams to deliver innovative data center solutions. Leverage your expertise to support customers and drive...
2 weeks ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Empower your career by serving as a technical lead, collaborating with sales and engineering teams to deliver innovative data center solutions. Leverage your expertise to support customers and drive p...
2 weeks ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Champion innovative data center solutions by collaborating with sales, engineering, and customers. Leverage technical expertise to provide support, develop proposals, and lead strategic projects acros...
2 weeks ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Drive impactful solutions by serving as a technical lead in Data Center applications, collaborating with sales and engineering teams to address customer needs and enhance product offerings across the...
2 weeks ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Unlock potential by serving as a technical lead, collaborating with sales and engineering to deliver innovative data center solutions. Leverage your expertise to support customers and drive product im...
2 weeks ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Unlock your potential as a technical lead, collaborating with sales and engineering to deliver innovative data center solutions. Engage with customers and drive product improvements while providing ex...
2 weeks ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Empower your career by leading technical solutions for Data Center products. Collaborate with sales and engineering teams to address customer needs, provide expert support, and drive product improveme...
2 weeks ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Champion innovative data center solutions by collaborating with customers, sales, and engineering teams. Leverage technical expertise to provide support, evaluate RFQs, and lead strategic projects, en...
2 weeks ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Drive technical excellence by partnering with customers and teams to deliver innovative Data Center solutions. Leverage your expertise to support product applications, enhance customer experiences, an...
2 weeks ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Lead technical initiatives by partnering with customers and teams to deliver innovative data center solutions. Utilize your expertise to support product applications, drive improvements, and enhance c...
2 weeks ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Transform your career by leading technical solutions for Data Center products. Collaborate with sales and engineering teams to address customer needs, provide expert support, and drive product improve...
2 weeks ago
Field Application Engineer - Data Center Solutions
$101K - $188K *
Champion technical solutions by collaborating with customers and teams to address Data Center challenges, providing expert support, and leading strategic projects across the Central US and Latin Ameri...
2 weeks ago
Field Application Engineer - Data Center Solutions
$96K - $205K *
Empower the Data Center Solutions team by providing expert technical support, evaluating customer needs, and leading strategic projects across the Central US and Latin America, ensuring optimal produc...
3 weeks ago
$110K - $130K *
Champion innovative solutions by collaborating with sales and engineering teams to design secure, scalable infrastructures. Drive customer success through technical evaluations and demos, leveraging e...
Yesterday
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.