Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$110K - $130K *

Join a team that's dedicated to ensuring hardware systems deploy successfully. You'll troubleshoot, validate, and enhance emulation and prototyping platforms, directly impacting customer project timel...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $120K *

Unlock potential by managing VMware infrastructure and optimizing SQL databases. Lead IT support teams, oversee system administration, and ensure seamless end-user support in a dynamic, global network...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $100K *

Empower our IT operations by optimizing infrastructure and cloud resources. Collaborate with cross-functional teams to ensure system security, scalability, and availability while advancing your techni...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$130K - $155K *

Lead the charge in shaping our Kubernetes-based compute platform, driving technical direction and mentoring a distributed team to enhance cloud infrastructure efficiency and developer experience acros...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$130K - $155K *

Drive the evolution of a Kubernetes-based compute platform, ensuring security, scalability, and efficiency across cloud providers. Lead initiatives, mentor teams, and shape the long-term roadmap for i...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$69K - $158K *

Unlock your potential by deploying and sustaining Vectra AI solutions in secure environments. Collaborate with teams to enhance threat detection and ensure optimal performance of network telemetry sys...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$69K - $158K *

Drive the deployment and integration of Vectra AI solutions in secure environments, ensuring optimal performance and threat detection. Collaborate with teams to enhance network visibility and maintain...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Empower seamless IT operations by supporting employees with technology needs, troubleshooting issues, and ensuring effective communication across departments. Drive user support for hardware, software...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$87K - $100K *

Unlock potential by joining our team as a Network Engineer, where you'll support critical IT systems for the Marine Corps, ensuring quality and safety standards while collaborating on innovative solut...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$87K - $100K *

Deliver innovative network solutions while supporting critical military IT systems. Leverage your expertise in engineering and Cisco technologies to enhance operational effectiveness and ensure qualit...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$121K - $195K *

Advance your career by developing innovative thermal management and socketing solutions for cutting-edge ASIC products in hyperscale data centers. Collaborate with engineers to enhance designs and dri...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$121K - $195K *

Join a dynamic team to develop innovative thermal management and socketing solutions for cutting-edge ASIC products, enhancing performance in hyperscale data centers. Collaborate with engineers to dri...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead the digitization and automation of manufacturing processes, enhancing equipment performance and quality through integration of operational technology and smart systems. Collaborate with cross-fun...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$78K - $250K *

Join a team that's dedicated to optimizing IT systems and enhancing performance. Leverage your extensive experience in Linux and Systems Engineering to manage infrastructure and lead troubleshooting e...

Reposted 4 days ago

  •   15+ years exp.  •   Information Technology

$100K - $120K *

Lead the charge in creating and maintaining innovative software applications using open-source technologies. Collaborate with teams to enhance user experience and ensure robust performance while deliv...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$205K - $220K *

Join a team that's redefining mechanical design in cutting-edge defense projects. Leverage your expertise in CAD and GD&T to guide diverse teams, solve complex engineering challenges, and mentor junio...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$120K - $145K *

Support client interactions by leading technical discussions, conducting live demos, and driving failure analysis. Leverage your expertise in hardware and optics to enhance product feedback and ensure...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Champion complex data center operations, ensuring reliability and resilience. Lead cross-functional teams in incident management, process improvement, and architectural enhancements while mentoring st...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$66K - $132K *

Lead complex data center hardware support services, ensuring resilience and reliability. Collaborate with cross-functional teams to drive standardization, mentor staff, and implement architectural imp...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$66K - $132K *

Lead the charge in optimizing data center hardware support services, ensuring resilience and reliability at scale. Collaborate with cross-functional teams to drive standardization, mentor staff, and i...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$66K - $132K *

Lead complex data center operations to enhance reliability and performance. Drive standardization, mentor teams, and collaborate across functions to implement architectural improvements and automate w...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$92K - $110K *

Take ownership of driving growth in the data center liquid cooling market, leveraging your expertise to secure new product opportunities and build strong customer relationships while navigating techni...

Calgary, ABIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$140K - $150K *

Drive innovative process design and optimization in chemical engineering. Collaborate with a multi-discipline team to deliver effective solutions, ensuring safety and operability throughout all projec...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Transform manufacturing efficiency by leading time-and-motion studies, optimizing processes, and ensuring project compliance. Collaborate with cross-functional teams to deliver high-quality engineerin...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$132K - $168K *

Engineer innovative embedded software solutions using Rust for transport refrigeration units. Collaborate with cross-functional teams to deliver high-quality applications while mentoring junior engine...

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.