Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$120K - $130K *
Join a team that's dedicated to providing exceptional VTC and AV support in a fast-paced federal environment. You'll ensure seamless communication for executive-level engagements, troubleshooting issu...
2 weeks ago
$115K - $165K *
Join a team that's driving an "automation-first" culture to enhance the reliability of a global platform. Shape the future of multi-cloud infrastructure while reducing MTTM and maturing observability...
6 days ago
$115K - $165K *
Drive your career forward by enhancing the reliability of a global platform. Leverage your expertise in automation and observability to shape scalable, multi-cloud infrastructure while collaborating w...
6 days ago
Infrastructure Support Engineer
$80K - $95K *
Unlock potential by joining our team to support critical missile defense infrastructure. Collaborate with engineers to ensure operational readiness and reliability while managing facility systems and...
1 week ago
$82K - $92K *
Empower clients by delivering innovative infrastructure and cloud solutions. Collaborate with engineers to implement Microsoft 365 and Azure environments, ensuring seamless project execution and excep...
2 weeks ago
Senior Infrastructure Engineer
$175K - $210K *
Empower innovation by designing and operating cloud infrastructure for AI/ML workloads. This hands-on role requires deep GCP expertise and project coordination skills to support cutting-edge research...
3 weeks ago
$86K - $198K *
Join our team to transform naval operations through data-driven solutions, enhancing submarine readiness and logistics. Collaborate with diverse stakeholders to develop scalable systems that improve d...
2 weeks ago
Sr Network Operations Engineer
$85K - $120K *
Drive excellence in network operations by providing 24/7 support, designing solutions, and ensuring compliance with security best practices. Collaborate with teams to enhance customer connectivity and...
2 weeks ago
$150K - $175K *
Engineer robust IT infrastructure solutions, driving automation and modernization across hybrid platforms. Lead lifecycle management, enhance security, and ensure operational reliability for a multi-s...
2 weeks ago
$99K - $225K *
Join a team that's advancing AI and ML solutions to enhance mission outcomes. Leverage your expertise in model development, optimization, and deployment across diverse environments while collaborating...
3 weeks ago
Snr Engineer, Field Service- "I &II"
$110K - $130K *
Elevate your career by supporting advanced semiconductor equipment, leading troubleshooting efforts, mentoring engineers, and fostering customer relationships to enhance tool reliability and satisfact...
Reposted 5 days ago
$108K - $130K *
Transform enterprise automation by leveraging generative AI and intelligent agents. Lead architecture, mentor engineers, and deliver secure, production-ready solutions that drive business value and in...
5 days ago
$110K - $130K *
Innovate enterprise automation by leading AI-powered solutions, mentoring engineers, and shaping technical direction to deliver secure, scalable, and reliable systems that drive business value and ope...
1 week ago
$104K - $194K *
Join a team that's redefining satellite communications through innovative systems engineering. Lead integration efforts, collaborate across disciplines, and drive design evolution to ensure mission su...
2 weeks ago
Field Training & Support Engineer - Counter-UAS Technology
$95K - $115K *
Lead the charge in providing advanced technical training and support for Counter-UAS technology. Serve as a Subject Matter Expert, overseeing field deployments, troubleshooting complex issues, and ens...
Reposted 2 weeks ago
$104K - $194K *
Empower innovation by leading systems integration for satellite communications. Collaborate with cross-functional teams to enhance design, manage technical reviews, and ensure seamless product develop...
2 weeks ago
$133K - $199K *
Drive innovation by designing and automating tools for content creation, collaborating with cross-functional teams to enhance production pipelines and deliver exceptional results in real-time graphics...
3 weeks ago
Senior IT Desktop Support Technician
$85K - $106K *
Empower teams by delivering exceptional desktop support and driving IT innovations in a dynamic environment. Collaborate across functions to enhance compliance, workflow efficiency, and user experienc...
Reposted 5 days ago
Senior Software Engineer - Data Platform
$145K - $165K *
Innovate by designing and building scalable data pipelines for real-time network monitoring. Leverage your expertise in data engineering to enhance observability, workflow automation, and cloud-based...
Reposted 1 week ago
Electronics Systems Engineer - Product Support
$90K - $141K *
Unlock your potential as you analyze and resolve complex electronic systems issues, supporting manufacturing and field teams to ensure high-quality vehicle control solutions for leading brands in the...
2 weeks ago
Technical Support Specialist (Engineer Systems 3) - 30601
$90K - $103K *
Lead the charge in delivering advanced LVC training solutions for military operations. Collaborate with teams to ensure seamless execution of training events, leveraging your technical expertise to en...
Reposted today
Logistician II - Product Support (SZP)
$80K - $105K *
Lead lifecycle Logistics support for product development, integrating systems engineering and logistics planning to enhance operational readiness and product sustainment across multiple complex progra...
Reposted 4 weeks ago
$120K - $145K *
Join a dynamic team to define and develop innovative power management solutions. Leverage technical expertise and customer insights to drive product strategy, ensuring alignment with market needs and...
2 weeks ago
Incident & Problem Manager, Cloud Operations
$118K - $134K *
Provide oversight and guidance in managing urgent cloud support issues, enhance operational efficiency, and drive continuous improvement in processes while collaborating across teams to ensure excepti...
Reposted 2 days ago
$74K - $93K *
Optimize customer satisfaction by providing expert technical support for building automation systems. Manage installations, maintenance, and troubleshooting to ensure optimal performance and complianc...
1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.