Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$71K - $107K *
Innovate in telecommunications by supporting NextGen 9-1-1 systems, troubleshooting service impairments, and collaborating on system design and implementation in a dynamic environment. Drive excellenc...
3 weeks ago
Senior AI Support & Enablement Engineer
$87K - $148K *
Engage in the technical build-out and operation of enterprise AI platform integrations, providing user support and L2/L3 troubleshooting. Collaborate with vendors and high-touch groups to ensure seaml...
2 weeks ago
$80K - $100K *
Elevate customer success by training on Husky products, ensuring proficiency in operation and maintenance. Collaborate with teams to resolve issues and develop training materials while traveling exten...
Today
$57K - $107K *
Explore a dynamic role where you will enhance processes, support project management, and foster employee relations while ensuring compliance with industry standards and continuous improvement initiati...
1 week ago
$150K - $200K *
Join us to drive AI integration by transforming client workflows into live agents. You'll manage the entire process from scoping to deployment, collaborating with teams to deliver impactful solutions...
2 weeks ago
$200K - $250K *
Join a team that's transforming enterprise mobility services through advanced engineering and technical expertise. Lead complex analyses, enhance service reliability, and drive innovative solutions fo...
2 weeks ago
$80K - $95K *
Drive market penetration by applying current products and leading DCS projects. Analyze, design, implement, and document software solutions while ensuring quality and providing customer support. Colla...
Yesterday
$75K - $124K *
Unlock the potential of our EDA infrastructure by enhancing CI/CD pipelines, managing tool licenses, and resolving Linux system issues. Collaborate with cross-functional teams to ensure reliable engin...
1 week ago
Senior Production Support Engineer (8 am - 5 pm ET)
$90K - $110K *
Lead the charge in optimizing production support by resolving critical issues, enhancing API integrations, and ensuring system reliability. Collaborate with cross-functional teams to deliver exception...
5 days ago
Advanced Process Support Engineer, Pumps/Cyclones/Valves
$80K - $95K *
Optimize mineral processing operations by providing expert support on equipment performance, conducting surveys, and driving digital product adoption to enhance efficiency and recovery rates at custom...
6 days ago
Advanced Process Support Engineer, Pumps/Cyclones/Valves
$80K - $95K *
Tackle complex mineral processing challenges by optimizing equipment performance, conducting surveys, and supporting digital product adoption. Collaborate with sales and site teams to enhance operatio...
6 days ago
Advanced Process Support Engineer, Pumps/Cyclones/Valves
$80K - $95K *
Unlock potential by serving as a key technical resource in mineral processing, optimizing equipment performance, conducting surveys, and driving digital product adoption to enhance operational efficie...
6 days ago
Advanced Process Support Engineer, Pumps/Cyclones/Valves
$80K - $95K *
Support mineral processing optimization by diagnosing performance issues, conducting surveys, and enhancing equipment efficiency. Collaborate with sales and site teams to drive digital product adoptio...
6 days ago
Advanced Process Support Engineer, Pumps/Cyclones/Valves
$80K - $95K *
Drive your career forward by optimizing mineral processing operations. Collaborate with sales and site support teams to enhance equipment performance, conduct surveys, and implement digital solutions...
6 days ago
Advanced Process Support Engineer, Pumps/Cyclones/Valves
$88K - $105K *
Drive process optimization and technical support for mineral processing, enhancing performance in grinding, classification, and slurry transport. Collaborate with sales and site teams, requiring exten...
6 days ago
$110K - $130K *
Join our team to advance C3BM systems engineering efforts, focusing on interoperability, technical guidance, and integration for cutting-edge defense solutions. Collaborate with diverse teams to shape...
1 week ago
Systems Engineer 2 (AWF - 088)
$95K - $115K *
Transform the future of systems engineering by applying your expertise across the entire lifecycle. Collaborate with government and program personnel to ensure technical integrity and quality in deliv...
1 week ago
Systems Engineer 2 (AWF - 088)
$88K - $105K *
Lead systems engineering initiatives by applying principles across all lifecycle phases. Collaborate with government and program personnel to ensure technical integrity and quality of deliverables whi...
1 week ago
$95K - $115K *
Drive the future of infrastructure solutions by leading projects across cloud and on-premises environments, providing expert support and consulting for diverse clients while ensuring successful projec...
1 week ago
$80K - $95K *
Provide advanced technical support and training for YubiKey deployment and enrollment. Collaborate with the Agency Help Desk to enhance user experience through documentation, troubleshooting, and proc...
Reposted 3 days ago
$120K - $145K *
Empower enterprise clients by solving complex data challenges. Collaborate with sales and partners to deliver impactful demonstrations, support Proof of Concepts, and drive successful business outcome...
6 days ago
$120K - $145K *
Engage with enterprise clients to solve complex data challenges, collaborating with sales and technical teams to deliver impactful demonstrations and drive successful implementations, all while stayin...
6 days ago
$153K - $164K *
Lead advanced systems engineering initiatives across the lifecycle, ensuring technical integrity and quality. Collaborate with government and program teams to deliver complex solutions in a Scaled Agi...
3 weeks ago
$86K - $198K *
Join a dynamic team to develop and optimize embedded software solutions, ensuring seamless communication between systems. Leverage your expertise to tackle mission-critical challenges and enhance tech...
Yesterday
$80K - $95K *
Champion the technical operations of a service center, ensuring optimal equipment repair and modification while collaborating with corporate engineering to enhance customer satisfaction and operationa...
Reposted 2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.