Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Client Support Engineer II - Atlanta
$80K - $90K *
Join a dynamic team as a Client Support Engineer II, providing expert technical support and leadership for client environments. Leverage your skills in Microsoft technologies to enhance service delive...
6 days ago
$105K - $180K *
Join a team that's dedicated to bridging factory operations and IT infrastructure. Leverage your expertise to enhance cybersecurity, manage network configurations, and support production-critical syst...
2 weeks ago
$80K - $95K *
Drive impactful process engineering solutions by applying best practices and standards throughout project lifecycles. Collaborate with teams to enhance refinery operations, ensuring compliance and pro...
2 weeks ago
Software Engineer 2 - AHV / Linux Kernel
$110K - $130K *
Unlock potential by contributing to the development of an enterprise-grade hypervisor, enhancing reliability, performance, and security in a collaborative environment focused on cutting-edge kernel-le...
1 week ago
$106K - $221K *
Engage with cross-functional teams to optimize systems engineering practices, translating client needs into impactful designs. Drive performance and risk management while ensuring system compliance th...
Reposted 1 week ago
ERP Second Level Support (RUN) Senior Analyst
$80K - $95K *
Champion advanced functional support and root-cause analysis for complex Oracle EBS issues. Drive effective resolutions, implement preventive measures, and enhance continuous improvement while ensurin...
Yesterday
$209K - $275K *
Transform customer experiences by partnering with Account Executives to deliver innovative solutions in the public sector. Engage directly with clients, leveraging technical expertise to drive growth...
1 week ago
$209K - $275K *
Champion innovative solutions as a Solutions Engineer, collaborating with Account Executives to drive growth in public sector accounts. Engage customers through technical expertise, presentations, and...
1 week ago
Global Support Manager -AI Data Center Services
$139K - $214K *
Unlock potential by leading global support operations for mission-critical AI and HPC environments. Drive team growth, manage service delivery, and oversee P&L while ensuring technical excellence and...
4 weeks ago
$61K - $141K *
Join a team that's enhancing mission efficiency through engineering expertise. Leverage your experience in Air Force Civil Engineer processes to analyze and refine systems, ensuring optimal support fo...
6 days ago
$110K - $130K *
Empower your career by leading technical service management initiatives, enhancing processes, and fostering customer relationships. Drive operational excellence and governance while ensuring team prod...
1 week ago
$125K - $150K *
Champion advanced video surveillance initiatives by providing expert guidance on technical operations, research, and training for federal law enforcement. Collaborate with teams to enhance covert and...
2 weeks ago
$170K - $200K *
Join a team that's shaping the future of workforce management in the US. As a Solutions Consultant, you'll partner with sales to create tailored solutions for the Hospitality and Retail sectors, drivi...
3 weeks ago
$120K - $145K *
Transform your career by leading the development of next-gen server platforms. Drive system execution from design to delivery, collaborating cross-functionally to meet technical and quality standards...
5 days ago
Customer Success Engineer - Digital Production Solutions
$85K - $100K *
Elevate customer success by leveraging technical expertise in production and automation. Collaborate with engineers to optimize workflows, support adoption, and ensure seamless integration of Max Prod...
1 week ago
$110K - $130K *
Lead the charge in optimizing enterprise-level systems and networks, ensuring stability and performance across multiple locations while enhancing user experience through effective training and automat...
2 weeks ago
$120K - $265K *
Transform the future of secure systems by deploying and optimizing mission-critical infrastructure. Leverage your expertise in Linux, Kubernetes, and cloud technologies to enhance operational efficien...
3 weeks ago
$120K - $145K *
Accelerate progress at the forefront of technology by designing, deploying, and maintaining secure, scalable systems. Collaborate with teams to optimize cloud environments and automate processes, ensu...
3 weeks ago
Data Platform Engineer, Senior
$77K - $176K *
Optimize cloud-based data platforms by leveraging your DevOps expertise to enhance client environments, ensuring seamless orchestration and security while driving innovative solutions in a collaborati...
1 week ago
Data Platform Engineer, Senior
$77K - $176K *
Empower your career as a senior platform engineer, leveraging cloud technologies to enhance data environments. Collaborate with cross-functional teams to drive strategy, design, and implementation of...
1 week ago
$112K - $150K *
Shape the future of communication technology by providing expert technical support and training to diverse clients. Collaborate with sales and engineering teams to deliver innovative solutions while m...
3 weeks ago
$80K - $95K *
Design and implement robust LAN/WAN solutions, ensuring secure network infrastructure and optimal performance in government environments. Collaborate with teams to troubleshoot and enhance network sys...
1 week ago
$110K - $130K *
Lead the charge in shaping complex technical solutions by developing operational requirements, translating needs into actionable plans, and coordinating across teams to ensure alignment with mission o...
4 weeks ago
$100K - $120K *
Join a skilled team to support and enhance large-scale Genesys implementations, focusing on installation, configuration, and daily operations to optimize the product suite performance...
Reposted 3 weeks ago
Embedded C++ Software Engineer
$69K - $158K *
Join a team that's advancing defense technology by developing embedded C++ software. Leverage your expertise in complex systems to enhance personnel and shipboard capabilities while collaborating with...
Reposted 3 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.