Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$95K - $115K *
Transform software solutions by integrating hardware and enhancing user interfaces in a collaborative environment. Utilize your expertise to support testing and documentation, ensuring top-notch perfo...
Reposted 2 weeks ago
Forward Deployed Engineer (Toronto)
$160K - $190K *
Join a team that's transforming enterprise AI by deploying innovative solutions that integrate seamlessly with existing systems. Leverage your engineering expertise to drive customer impact and accele...
3 weeks ago
$80K - $95K *
Champion innovative automation solutions by collaborating with clients to define requirements, design integrated systems, and manage project proposals. Join a dynamic team dedicated to solving complex...
Reposted 1 week ago
Systems Engineer - ICN Network PMO
$135K - $234K *
Reimagine engineering management by collaborating with diverse teams to define and track project goals, ensuring seamless communication and innovative solutions for a global network initiative...
2 weeks ago
Applications Engineer-I, Electronic Warfare
$80K - $100K *
Pioneer your career by driving innovative electronic warfare solutions. Collaborate with engineering teams and customers to define, test, and support cutting-edge products while enhancing technical ca...
1 week ago
$73K - $90K *
Innovate technical sales support for Military, Aerospace, and Government sectors. Build relationships, drive sales opportunities, and deliver product training while collaborating with cross-functional...
2 weeks ago
$73K - $90K *
Accelerate progress at a dynamic role providing technical sales support for Military, Aerospace, and Government sectors. Engage with customers and partners, drive sales opportunities, and collaborate...
2 weeks ago
$73K - $90K *
Join us to provide technical sales support and develop key relationships in the Military, Aerospace, and Government sectors. Collaborate with teams to drive revenue growth and enhance customer satisfa...
2 weeks ago
$73K - $90K *
Elevate your career by providing technical sales support in Military, Aerospace, and Government sectors. Collaborate with teams to drive revenue, develop customer relationships, and deliver product tr...
2 weeks ago
$73K - $90K *
Join us to provide technical sales support for Military, Aerospace, and Government sectors. Develop relationships, support sales opportunities, and deliver training while collaborating with cross-func...
2 weeks ago
Cybersecurity Firmware Engineer, Mid
$61K - $141K *
Transform the cybersecurity landscape by evaluating systems for security compliance, identifying vulnerabilities, and developing testing methodologies. Collaborate with a dynamic team to enhance cross...
Today
$111K - $130K *
Join a dynamic team to design and verify cutting-edge technologies in analytical instrumentation, collaborating across disciplines to drive product development from concept to launch while ensuring sy...
1 week ago
$110K - $130K *
Drive the enhancement and maintenance of IT integrations, collaborating with architects and IT staff to ensure compliance with standards while managing technology risks and implementing best practices...
6 days ago
Test Automation Software Engineer
$69K - $158K *
Shape the future of cybersecurity by leveraging your software engineering skills to enhance test automation capabilities. Collaborate with teams to design, implement, and optimize quality assurance pr...
3 weeks ago
Senior Telecommunications Engineer
$110K - $130K *
Lead the design and management of telecommunications infrastructure, ensuring accurate records and compliance. Collaborate with teams to oversee fiber and copper cabling projects, driving quality and...
Reposted 2 days ago
Senior Telecommunications Engineer
$110K - $130K *
Elevate your career by leading telecommunications infrastructure design and management. Own fiber records, oversee contractor delivery, and ensure compliance while collaborating with cross-functional...
Reposted 2 days ago
Hyperion Infrastructure Support Engineer
$120K - $140K *
Engineer robust Hyperion infrastructure solutions, ensuring seamless operations and support. Collaborate on enhancements, provide on-call troubleshooting, and maintain cloud-integrated systems to driv...
4 weeks ago
$90K - $115K *
Elevate team performance and delivery by leading a technical group, setting clear expectations, providing mentorship, and managing project needs while ensuring quality and employee development in a dy...
2 weeks ago
$90K - $115K *
Champion a skilled team in industrial controls and automation, driving technical training and project support while fostering a culture of safety and continuous improvement to enhance team performance...
2 weeks ago
System Engineer - Industrial Controls
$80K - $95K *
Lead the charge in delivering innovative industrial control solutions. Collaborate with engineers on field services, enhance system integrations, and manage customer relationships while ensuring safet...
Reposted 6 days ago
Technology Manager, Application Development
$108K - $147K *
Transform application development by leading a dynamic team to deliver innovative solutions, manage project priorities, and enhance collaboration across technical and business stakeholders in a fast-p...
1 week ago
$80K - $95K *
Shape the future of network infrastructure by designing self-healing systems, troubleshooting complex issues, and collaborating with teams to enhance performance and security. Your expertise will driv...
2 weeks ago
Field Application Engineer, WaRTAK Logistics & Reporting
$106K - $132K *
Drive technical excellence as a Field Application Engineer, leading sustainment efforts for tactical communications systems. Collaborate with teams to ensure optimal equipment performance and deliver...
1 week ago
$150K - $175K *
Drive innovation in our corporate technology environment by designing, automating, and securing cloud infrastructure, identity management, and core IT services while collaborating with cross-functiona...
4 weeks ago
Systems Engineer 3 (FST - 142)
$108K - $130K *
Lead the charge in advanced systems engineering efforts, leveraging 20 years of expertise to drive complex projects. Collaborate with cross-functional teams to ensure optimal performance and innovatio...
4 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.