Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Senior Deskside Support Technician
$100K - $120K *
Transform the executive support landscape by providing advanced technical assistance to senior leaders, ensuring seamless technology experiences during high-stakes meetings and events while mentoring...
1 week ago
$117K - $150K *
Elevate your career by designing and optimizing a global enterprise network infrastructure, ensuring high availability and security across diverse environments while driving innovation and operational...
Reposted 1 week ago
ITSM Engineer (SNOW) - Global Industrial
$95K - $115K *
Engineer robust IT solutions by managing Windows/Linux servers, VMware, and O365. Support enterprise technology, troubleshoot complex issues, and ensure system reliability while collaborating with cro...
Reposted 2 weeks ago
Service Engineer (DevSecOps) II
$75K - $143K *
Build and enhance secure, scalable cloud solutions while driving automation and reliability. Collaborate with teams to deliver high-quality outcomes and contribute to technical innovation in cloud env...
4 weeks ago
$114K - $124K *
Lead the charge in enhancing our global enterprise network by operating, securing, and evolving services across diverse environments. Collaborate with cross-functional teams to ensure high availabilit...
Yesterday
Customer Engagement Engineer (FaST)
$136K - $232K *
Empower innovation in semiconductor manufacturing by delivering high-quality measurements, troubleshooting issues, and collaborating with cross-functional teams to enhance customer success and drive p...
1 week ago
$135K - $155K *
Engineer and enhance global service operations by providing hands-on support for advanced life science instrumentation. Collaborate cross-functionally to develop service processes and ensure customer...
2 weeks ago
$95K - $115K *
Unlock potential in poultry hatchery operations by providing expert technical support and guidance. Collaborate with diverse teams to enhance performance, optimize processes, and ensure animal welfare...
6 days ago
Senior UC Video/Collaboration Engineer
$125K - $213K *
Elevate collaboration by leading the design and deployment of enterprise AV and Microsoft Teams Rooms solutions, driving modernization initiatives, and managing high-profile events across global teams...
Yesterday
Sr Engineer - Equipment Engineering
$69K - $120K *
Join a team that's dedicated to enhancing semiconductor equipment performance. You'll lead improvements, manage installations, and collaborate with diverse teams to ensure optimal tool availability an...
3 weeks ago
Professional Services Engineer
$97K - $120K *
Transform complex computing environments by deploying and troubleshooting high-performance solutions. Collaborate with teams and clients to ensure seamless integration and exceptional service delivery...
3 weeks ago
Cloud Technical Support Engineer
$80K - $95K *
Optimize customer support by troubleshooting cloud infrastructure issues, managing cases, and collaborating with engineering teams to enhance service reliability and customer experience. Drive proacti...
Reposted 2 days ago
$80K - $120K *
Manage IT site support operations, ensuring seamless execution and collaboration. Lead a team in troubleshooting complex issues, overseeing Microsoft Teams infrastructure, and enforcing security compl...
1 week ago
$80K - $120K *
Lead and optimize IT site support operations, ensuring seamless technical execution and collaboration. Manage team performance, resolve complex issues, and enhance infrastructure reliability while int...
1 week ago
Systems Engineer, AI Experience
$110K - $135K *
Lead the development and maintenance of data classification policies, ensuring effective metadata tagging and permission enforcement across workflows. Engage in automating sensitive data discovery and...
3 weeks ago
Systems Engineer, AI Experience
$120K - $145K *
Lead the charge in developing and maintaining data classification policies, ensuring effective metadata tagging and permission enforcement across workflows while integrating advanced data governance s...
3 weeks ago
Enterprise Technical Account Manager
$80K - $95K *
Transform customer service delivery by managing SmartTrace systems, ensuring operational excellence, and fostering strong relationships with clients. Engage in technical troubleshooting and support sa...
1 week ago
Enterprise Technical Account Manager
$80K - $95K *
Join a team that's dedicated to operational excellence and customer success. You'll manage heat-tracing systems, coordinate with clients, and troubleshoot technical issues, ensuring seamless service d...
1 week ago
Enterprise Technical Account Manager
$88K - $105K *
Unlock your potential by managing operational excellence and customer relations in a dynamic environment. Engage with technical troubleshooting and service delivery while supporting SmartTrace systems...
1 week ago
Enterprise Technical Account Manager
$80K - $95K *
Engage with customers as the primary contact for operational support, managing heat-tracing systems and ensuring seamless service delivery. Collaborate with teams to troubleshoot issues, enhance syste...
1 week ago
$110K - $130K *
Transform your career by leading technology integration initiatives, collaborating with stakeholders to identify needs, and developing impactful business cases. Drive measurable success in cybersecuri...
2 weeks ago
Senior Field Support Technician / Deputy Lead
$80K - $95K *
Play a key role in providing advanced technical support and leadership for field operations, ensuring seamless network connectivity and effective incident management across remote locations in a dynam...
Reposted 2 days ago
Senior Field Support Technician / Deputy Lead
$80K - $95K *
Take ownership of advanced troubleshooting and field support for enterprise IT operations. Lead technicians, coordinate installations, and ensure seamless connectivity across remote locations while ma...
2 weeks ago
Sr. Forward Deployed Engineer, Revenue Enablement & Operations
$118K - $207K *
Shape the future of operational excellence by collaborating with business teams to uncover challenges and deliver AI-driven solutions. Drive impactful transformations through process redesign and soft...
Reposted 4 weeks ago
$80K - $88K *
Elevate supply chain operations by leading a dedicated team to ensure timely logistics support for critical projects. Collaborate with stakeholders to maintain accountability and enhance processes whi...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.