Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$130K - $140K *
Join a team that's dedicated to applying systems engineering principles across all lifecycle phases. Collaborate with government and program personnel to ensure technical integrity and quality in deli...
4 weeks ago
$130K - $140K *
Unlock potential by applying systems engineering principles across all life cycle phases. Collaborate with government and program personnel to ensure technical integrity and quality of deliverables in...
4 weeks ago
$86K - $198K *
Develop innovative software solutions for signaling data transmission, leveraging extensive technical expertise and mentoring team members. Collaborate in a dynamic environment to tackle complex chall...
2 weeks ago
$73K - $122K *
Join a team that's responsible for delivering top-tier calibration services for RF test equipment, ensuring precision and reliability in critical engineering environments while fostering strong custom...
Reposted 3 weeks ago
International Technical Support Manager
$80K - $95K *
Lead global technical support initiatives, enhancing service capabilities and training for partners. Collaborate across regions to resolve issues and deliver impactful training, ensuring top-notch ser...
Yesterday
HPC Infrastructure System Administrator
$88K - $105K *
Contribute to high-performance computing sustainment by managing multi-vendor servers and clusters. Engage in system administration, troubleshooting, and optimization while collaborating with skilled...
4 weeks ago
$135K - $165K *
Inspire excellence in Test Engineering by leading a dynamic team to optimize processes, enhance product quality, and drive innovation in manufacturing. Collaborate across functions to ensure complianc...
1 week ago
$110K - $130K *
Unlock potential by leveraging your expertise in software engineering to analyze, develop, and implement system solutions. Collaborate with teams to enhance performance and ensure seamless integration...
Reposted 1 week ago
Expert Cisco ISE Network Engineer
$110K - $130K *
Elevate your career by architecting and managing Cisco ISE solutions across multi-site networks. Play a key role in enhancing security posture and access control while troubleshooting complex network...
6 days ago
Senior Technical Support Specialist
$95K - $115K *
Drive exceptional customer success by providing expert technical support for Fortinet products. Collaborate with teams to resolve issues, enhance solutions, and educate customers, ensuring a seamless...
Reposted 1 week ago
$80K - $133K *
Join a dynamic team as you support customers by ensuring high-speed chip performance, developing automation scripts, and collaborating with cross-functional teams to deliver innovative solutions in a...
1 week ago
$72K - $123K *
Empower your career by leading a team of field service engineers to enhance customer satisfaction and operational efficiency in semiconductor manufacturing. Drive performance, resolve technical issues...
1 week ago
Software Integration Engineer, Autonomy
$150K - $205K *
Champion the integration of ML models into on-board systems, optimizing performance for real-time automotive applications. Collaborate with teams to build a robust deployment pipeline and ensure relia...
5 days ago
Systems Engineer III, AI Experience
$120K - $145K *
Unlock potential by leading systems engineering efforts, guiding design and integration of complex systems, and ensuring alignment with technical requirements and architectures. Collaborate across tea...
3 weeks ago
$88K - $105K *
Join a dynamic team to design and quote engineered solutions, collaborating with customers to meet their technical needs while mentoring peers and enhancing product quality through innovative practice...
Reposted yesterday
Desktop Support Technician Level II
$80K - $100K *
Join a team that's dedicated to providing top-tier IT support in a mission-critical environment. You'll troubleshoot hardware and software issues, manage user accounts, and collaborate with technical...
Today
Desktop Support Technician Level II
$80K - $100K *
Join a team that's dedicated to providing top-tier IT support in a mission-critical environment. You'll troubleshoot hardware and software issues, assist military and civilian personnel, and ensure se...
Today
$170K - $190K *
Innovate the future of secure communications by leading SD-WAN architecture, design, and deployment. Collaborate with cross-functional teams to ensure seamless integration and performance of advanced...
1 week ago
Senior Installation Technician
$80K - $95K *
Join us to lead the installation and integration of complex AV systems, providing technical guidance to junior technicians while ensuring project milestones and safety standards are met. Your expertis...
2 weeks ago
Senior Installation Technician
$80K - $95K *
Elevate your career by leading the installation and integration of advanced AV systems. Collaborate with a skilled team, provide technical guidance, and ensure project success while maintaining safety...
2 weeks ago
Member of Technical Staff 2- Service Provider
$103K - $155K *
Grow your career with hands-on experience in software development, contributing to scalable, high-quality projects. Collaborate closely with experienced engineers and enhance your programming skills i...
Reposted 2 weeks ago
$80K - $95K *
Transform customer experiences by installing and maintaining advanced industrial X-ray systems. Leverage your expertise in high-voltage technology and radiation safety to ensure optimal performance an...
1 week ago
$108K - $130K *
Drive integrated test planning and execution as a Systems Engineer, collaborating with diverse technical teams to ensure successful validation for the SR-1 Freedom Mission, a pioneering project aimed...
6 days ago
Senior Deskside Support Technician
$100K - $120K *
Transform the executive support landscape by providing advanced technical assistance to senior leaders, ensuring seamless technology experiences during high-stakes meetings and events while mentoring...
1 week ago
Technical Support Escalations Manager (Nights)
$104K - $152K *
Lead the charge in customer escalation management during critical incidents, ensuring timely communication and effective coordination between customers and technical teams to maintain operational stab...
Reposted 2 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.