Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Senior Forward Deployed Engineer
$130K - $155K *
Join a pioneering team to shape innovative software solutions, engaging directly with customers to transform their challenges into reliable deployments. Leverage your engineering skills to drive impac...
4 weeks ago
Senior Forward Deployed Engineer
$130K - $155K *
Transform your career by joining a pioneering engineering team focused on delivering innovative software solutions. Engage directly with customers to understand their needs, build impactful applicatio...
4 weeks ago
Senior Staff Platform Engineer
$215K - $307K *
Lead the charge in designing and evolving global cloud infrastructure, leveraging deep Azure expertise to build secure, scalable systems that enhance enterprise SaaS platforms and improve developer ex...
1 week ago
Professional Services Engineer - TAC
$61K - $108K *
Elevate your career by providing critical technical support and solutions in a dynamic environment. Collaborate with global clients to resolve complex broadband communication issues while engaging in...
1 week ago
$78K - $90K *
Empower users by delivering exceptional technical support, diagnosing and resolving hardware and software issues, and ensuring optimal performance of desktop systems while collaborating with IT teams...
Reposted today
$95K - $115K *
Transform maintenance excellence by leading TPM strategy deployment, enhancing processes, and ensuring compliance across multiple plants. Collaborate cross-functionally to drive continuous improvement...
1 week ago
A/V Onsite Maintenance Engineer
$75K - $96K *
Optimize customer experiences by providing on-site maintenance support, ensuring seamless operation of AV systems, and delivering exceptional service through collaboration and technical expertise...
2 weeks ago
Systems Engineer III Cloud - Data Center
$95K - $115K *
Execute complex cloud and data center implementations, ensuring technical ownership from kickoff to successful customer handoff. Collaborate with teams to assess readiness, manage risks, and deliver a...
2 weeks ago
Systems Engineer III Cloud - Data Center
$110K - $130K *
Transform complex cloud and data center solutions by leading implementations, ensuring technical readiness, and delivering exceptional customer support throughout the project lifecycle. Drive innovati...
2 weeks ago
$110K - $130K *
Join a team that's driving the design and implementation of complex software systems, providing technical leadership and ensuring compliance with DoD standards while mentoring engineering personnel an...
Reposted today
$110K - $130K *
Shape the future of software systems engineering by leading design, development, and integration efforts for complex applications, ensuring compliance with DoD standards while mentoring teams and driv...
3 days ago
$110K - $130K *
Transform your career by developing complex software applications in a dynamic federal environment. Collaborate with teams to design, code, and maintain systems while ensuring compliance with technica...
2 weeks ago
Senior Technical Marketing Engineer
$124K - $251K *
Elevate your career by leading technical marketing initiatives that transform complex networking technologies into compelling value propositions. Collaborate with cross-functional teams to drive innov...
Reposted today
$60K - $180K *
Develop and execute comprehensive test plans, troubleshoot issues, and enhance system integration for advanced technologies. Collaborate with teams to optimize testing processes and ensure high-qualit...
4 weeks ago
$75K - $90K *
Transform your career by designing innovative solutions that bridge commercial and technical functions. Collaborate with teams to meet customer needs and drive success in end-of-line applications with...
2 weeks ago
$86K - $96K *
Elevate your engineering career by managing daily operations in a cutting-edge data center. Ensure optimal performance of a vast fleet of devices while developing your technical skills in a collaborat...
2 weeks ago
Senior Museum Technology Support Engineer
$96K - $102K *
Empower exceptional guest experiences by leading technical support for ticketing and POS systems. Drive operational excellence and reliability while mentoring a collaborative team to enhance service d...
Reposted 5 days ago
Senior Museum Technology Support Engineer
$96K - $102K *
Lead a team in delivering exceptional technical support for ticketing and POS systems, ensuring operational uptime and customer satisfaction. Collaborate with colleagues and vendors to implement solut...
5 days ago
Software Engineer - Level 3 - Operational Technology
$95K - $115K *
Lead complex software engineering projects, collaborating with analysts to design and implement technical solutions that align with business strategies while ensuring quality and compliance with archi...
3 weeks ago
Senior F5 Application Delivery Network Engineer
$137K - $227K *
Empower your career as a senior technical contributor, designing and implementing scalable application delivery solutions. Collaborate across teams to ensure high availability and security of business...
3 days ago
Senior F5 Application Delivery Network Engineer
$137K - $227K *
Unlock potential by joining a high-performing team to design, implement, and support scalable application delivery solutions, ensuring optimal performance and security across a global enterprise envir...
3 days ago
Systems Engineer (Expert) #931
$135K - $160K *
Empower your career by leading multi-disciplinary engineering teams to enhance geospatial intelligence systems. Drive innovation in requirements engineering, solutions development, and systems integra...
2 weeks ago
$130K - $140K *
Join a team that's dedicated to applying systems engineering principles across all lifecycle phases. Collaborate with government and program personnel to ensure technical integrity and quality in deli...
4 weeks ago
$130K - $140K *
Unlock potential by applying systems engineering principles across all life cycle phases. Collaborate with government and program personnel to ensure technical integrity and quality of deliverables in...
4 weeks ago
$86K - $198K *
Develop innovative software solutions for signaling data transmission, leveraging extensive technical expertise and mentoring team members. Collaborate in a dynamic environment to tackle complex chall...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.