Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Senior Engineer - Core Services Backend
$95K - $119K *
Lead the charge in developing and optimizing scalable backend systems, ensuring high performance and resilience. Collaborate with cross-functional teams to enhance technical roadmaps while mentoring j...
2 weeks ago
$130K - $135K *
Join a team that's enhancing enterprise infrastructure by designing, implementing, and maintaining critical systems. Leverage your expertise to improve performance and reliability while collaborating...
2 weeks ago
$95K - $115K *
Accelerate progress at test operations by developing solutions, managing technician performance, and ensuring compliance. Maintain equipment and collaborate cross-functionally to meet customer satisfa...
Reposted 3 weeks ago
Technical Support Manager-Generator, Field Outage Services
$110K - $130K *
Shape the future of Generator Services by leading technical support and operational excellence, driving talent development, and fostering key customer relationships while overseeing maintenance and re...
Reposted 2 weeks ago
$110K - $130K *
Champion innovative cloud networking solutions by designing secure, resilient architectures that integrate private and public cloud environments, ensuring seamless connectivity and adherence to Zero T...
4 weeks ago
$95K - $115K *
Lead the charge in enhancing ground-based satellite geolocation systems by innovating software solutions, integrating new technologies, and analyzing user requirements throughout the entire engineerin...
Reposted 2 days ago
$95K - $115K *
Accelerate progress at the forefront of satellite geolocation systems. Join our innovative team as you contribute to the entire engineering lifecycle, develop essential system requirements, and design...
Reposted 2 days ago
Field Service Engineer II (TEM) Southwest Region REMOTE
$80K - $95K *
Partner with us to deliver exceptional service in electron microscopy, ensuring optimal performance through installation, maintenance, and customer training. Join a dynamic team dedicated to advancing...
2 weeks ago
$65K - $150K *
Champion the design, security, and maintenance of IT infrastructure, ensuring optimal performance across all business units. Collaborate with teams to enhance capabilities and support seamless operati...
3 weeks ago
$79K - $158K *
Unlock your potential by providing advanced technical support for complex systems. Collaborate with dealers to troubleshoot issues, enhance product quality, and drive continuous improvement in a hybri...
Yesterday
Sr Technical Support Engineer (Refinery Scheduling & Planning/LP Modeling Exp)
$110K - $130K *
Unlock your potential as a Senior Technical Support Engineer, driving operational excellence in supply chain technologies. Collaborate with customers, resolve complex issues, and deliver expert traini...
2 weeks ago
Engineering Test Technician Senior
$80K - $95K *
Champion innovative test engineering solutions, optimize PCB assembly processes, and mentor technical teams to enhance production efficiency and quality standards in a dynamic manufacturing environmen...
2 days ago
Customer Engagement Applications Engineer
$78K - $132K *
Join a dynamic team to advance semiconductor technology by optimizing eBeam tools, enhancing customer engagement, and driving innovative solutions that ensure high-quality manufacturing processes in c...
Yesterday
Customer Engagement Applications Engineer
$78K - $132K *
Advance your career by developing innovative applications for cutting-edge semiconductor products. Collaborate with customers to solve complex challenges and enhance product value through technical ex...
1 week ago
Customer Engagement Applications Engineer
$83K - $141K *
Lead technical applications support to enhance KLA product implementation in customer fabs, collaborating with engineering and sales teams to ensure optimal performance and customer satisfaction while...
Reposted 1 week ago
$93K - $158K *
Unlock potential by providing expert technical guidance to customers, ensuring successful adoption of GitLab's solutions. Collaborate with cross-functional teams to deliver tailored enablement and sup...
6 days ago
$110K - $130K *
Join a key leadership role to shape engineering strategy and operational performance in a growing GMP pharmaceutical facility, driving modernization, reliability, and continuous improvement initiative...
Reposted 2 days ago
$110K - $130K *
Champion customer success by owning strategic relationships, driving technical implementations, and ensuring satisfaction for complex accounts while mentoring junior engineers and enhancing support pr...
Yesterday
$135K - $149K *
Analyze and enhance IT infrastructure through secure cloud solutions, ensuring 24x7 availability. Collaborate with teams to streamline workflows, improve system reliability, and tackle complex challen...
1 week ago
$108K - $130K *
Lead systems engineering efforts to ensure technical integrity and quality throughout the lifecycle. Collaborate with stakeholders, mentor team members, and provide cloud application support while ens...
1 week ago
$90K - $110K *
Join a team that's dedicated to developing and optimizing microservices for a global platform. Collaborate with cross-functional teams to enhance user experience while leveraging cutting-edge technolo...
Yesterday
$110K - $130K *
Transform complex test engineering solutions by designing and developing advanced test consoles for aerospace applications. Collaborate with cross-functional teams to ensure high-quality delivery and...
3 weeks ago
Service Transition Manager - Application Support
$117K - $223K *
Champion seamless transitions in Application Maintenance Services and Development. Lead complex global projects, ensuring operational readiness and stakeholder engagement while driving continuous impr...
1 week ago
Service Transition Manager - Application Support
$117K - $223K *
Drive successful end-to-end transitions of Application Maintenance Services and Development, ensuring operational readiness and stakeholder engagement while managing complex global projects within bud...
1 week ago
Service Transition Manager - Application Support
$117K - $223K *
Join a team that's leading complex transitions in Application Maintenance Services and Development. Drive governance, manage stakeholder engagement, and ensure operational readiness while delivering h...
1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.