Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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1
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$160K - $260K *

Unlock potential by collaborating with account teams to design tailored infrastructure solutions, manage client relationships, and identify technology opportunities across Data Center, Cloud, and Secu...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$91K - $141K *

Optimize enterprise VoIP services by providing Tier II support, analyzing incidents, and ensuring compliance. Collaborate on installations and mentor technicians while exercising independent judgment...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Deliver hands-on technical support for OSD manufacturing equipment, ensuring reliable operations through troubleshooting, maintenance, and compliance with GMP standards while collaborating with cross...

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join our team to design and implement innovative software solutions, manage development processes, and enhance existing applications while ensuring quality and security across systems in a collaborati...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$95K - $120K *

Elevate your career by developing cutting-edge automation solutions. Collaborate with a dynamic engineering team to design, implement, and support real-time systems across various platforms, enhancing...

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Unlock your potential as a Systems Engineer, driving real-time automation solutions across industries. Collaborate with a dynamic team to enhance operational efficiency and innovate in machine and pro...

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Unlock potential by engineering real-time automation solutions across manufacturing and enterprise levels, utilizing diverse programming and design tools to enhance operational efficiency and mentor c...

Richmond, VARemote

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Innovate real-time automation solutions across manufacturing and enterprise levels. Collaborate with a dynamic engineering team to enhance operational efficiency and mentor peers while tackling comple...

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Engineer innovative automation solutions across industries, focusing on real-time controls and information systems. Collaborate with teams to enhance operational efficiency and mentor peers while tack...

Raleigh, NCRemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$92K - $168K *

Advance your career by leading the technical architecture and integration of innovative avionics display systems, ensuring safety and compliance throughout the full lifecycle of aerospace subsystems...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $138K *

Lead technical strategy and drive success in complex customer opportunities. Collaborate with teams to design scalable solutions, deliver impactful demos, and build strong relationships, ensuring alig...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$100K - $138K *

Join a team that's driving innovation in complex customer solutions. As a senior technical expert, you'll lead strategic engagements, design scalable solutions, and foster strong relationships to ensu...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$100K - $138K *

Unlock potential by serving as a senior technical expert in sales, driving complex customer solutions and fostering collaboration across teams to achieve strategic goals and enhance customer relations...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$102K - $154K *

Join our team to provide expert electrical engineering support for Aircraft Power Control systems, enhancing design, production, and customer service through innovative solutions and problem-solving i...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$61K - $141K *

Transform your career by leveraging your data engineering skills to build innovative solutions. Collaborate with a dynamic team to develop scalable platforms and drive impactful data-driven insights i...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$61K - $141K *

Transform data into actionable insights by developing and deploying scalable data pipelines. Collaborate with a diverse team in a fast-paced environment to enhance technology solutions and support mis...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$100K - $115K *

Drive the success of the FAA Radar System Replacement Program by providing essential technical support, conducting site surveys, and ensuring compliance through quality inspections and troubleshooting...

3 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $115K *

Optimize engineering support for FAA Radar System Replacement projects, ensuring successful site surveys, installation, and commissioning activities while collaborating with diverse teams to enhance s...

3 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$180K - $190K *

Transform complex systems engineering by leading design, integration, and testing efforts. Collaborate with stakeholders to ensure technical integrity and develop innovative solutions that enhance ope...

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$180K - $190K *

Drive the development and integration of complex systems by analyzing requirements, leading design activities, and ensuring technical integrity. Collaborate with stakeholders to optimize system perfor...

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$95K - $115K *

Advance your career by managing and securing Linux-based enterprise systems. This role involves system administration, automation, and operational support for mission-critical environments, ensuring o...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $170K *

Shape the future of enterprise infrastructure by leading design, implementation, and optimization of systems. Drive automation, enhance security, and mentor junior staff while collaborating on strateg...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$108K - $148K *

Advance product support by leveraging engineering expertise, project management, and data analysis to develop maintenance strategies, troubleshoot issues, and ensure successful product rollouts across...

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Optimize technical sales strategies by bridging engineering and customer needs, influencing automotive design from concept to production, and driving new business opportunities in the plastic injectio...

Aurora, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Shape the future of network architecture by analyzing, designing, and implementing comprehensive strategies that align with organizational goals while ensuring security and compatibility with existing...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.