Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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1
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$80K - $100K *

Partner with us to deliver expert technical support for computer servers and workstations, collaborating with sales and service teams to resolve complex product issues and enhance customer satisfactio...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead the charge in optimizing platform solutions through technical support, customer engagement, and cross-functional collaboration, ensuring exceptional performance and seamless deployment in diverse...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$142K - $161K *

Unlock potential by automating IT processes and workflows. In this senior role, you'll own and enhance automation systems, ensuring reliability and efficiency while collaborating with cross-functional...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $100K *

Transform technical support by delivering expert solutions for server and workstation issues. Collaborate with sales and service teams to enhance customer satisfaction and drive product excellence thr...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $95K *

Elevate customer experience by serving as a key liaison in product configuration, supporting inquiries, and driving satisfaction through effective communication and problem-solving in a dynamic team e...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $100K *

Unlock potential by joining a dynamic team as an Application Engineer, where you'll provide software solutions and support for enterprise customers, enhancing product offerings and driving optimized s...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $100K *

Unlock potential by delivering expert technical support for computer servers and workstations. Collaborate with sales and service teams to resolve complex product issues, ensuring exceptional customer...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$69K - $158K *

Join a team that's dedicated to enhancing software security by identifying vulnerabilities and implementing robust solutions. Collaborate with developers and engineers to ensure secure software practi...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K - $110K *

Join us to design, implement, and optimize enterprise network systems, ensuring operational excellence and security. Collaborate with teams to troubleshoot issues and enhance network performance acros...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Invent impactful secure access solutions by driving PKI architecture and implementation efforts. Collaborate with teams to analyze requirements, document priorities, and advocate for automation—all wh...

Reposted yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Unlock your potential by driving innovative PKI solutions while collaborating with teams to enhance secure access systems. Enjoy a flexible environment where your contributions will strengthen nationa...

Reposted yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$160K - $260K *

Seeking a Solutions Engineer to design tailored infrastructure solutions, engage with clients, and enhance sales strategies across Data Center, Cloud, and Security sectors. Collaborate with teams to d...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$168K - $198K *

Innovate solutions by collaborating with multidisciplinary teams to enhance system administration and infrastructure maintenance, ensuring operational readiness and compliance throughout the systems e...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$168K - $198K *

Support and enhance system operations by collaborating with stakeholders, managing infrastructure, and optimizing processes through automation, ensuring compliance and operational readiness across div...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $119K *

Optimize customer satisfaction by diagnosing and repairing complex capital equipment. Collaborate with teams to enhance operational quality and minimize downtime, ensuring seamless service delivery at...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$105K - $200K *

Unlock potential by providing engineering support to the U.S. Navy's Foreign Military Sales Directorate, ensuring compliance and integration of systems while managing schedules and technical documenta...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$93K - $143K *

Unlock potential by guiding customers through the implementation of HP's software solutions, focusing on endpoint security and service delivery. Leverage your expertise to enhance customer satisfactio...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$62K - $141K *

Drive innovation by streamlining the software development lifecycle as a DevSecOps engineer. Leverage automation, cloud resources, and CI/CD tools to enhance team efficiency and deliver critical tools...

Reposted yesterday

  •   Less than 5 years exp.  •   Business Services

$76K - $136K *

Join our team to tackle high-severity hardware and network issues globally. As a technical leader, you'll mentor engineers, drive operational excellence, and ensure optimal performance of our vast dis...

Today

  •   5 - 7 years exp.  •   Information Technology

$150K - $250K *

Champion the development of next-gen cybersecurity products by bridging engineering, product management, and market needs. Create demo environments and technical content, ensuring seamless field enabl...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $130K *

Join our team to tackle innovative compute and networking challenges, collaborating with cross-functional experts to ensure operational readiness and seamless deployment of cutting-edge technologies a...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$112K - $135K *

Lead the operational readiness validation for innovative network technologies, collaborating with cross-functional teams to ensure seamless deployment and management at scale across global data center...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $155K *

Join a team that's driving innovation in network engineering and operational readiness. Collaborate across functions to validate and deploy cutting-edge technologies in global data centers, ensuring s...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Unlock potential by leading high-level server and networking implementations, ensuring seamless integration for new and existing customers while documenting processes and maintaining communication wit...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Drive impactful server and network implementations, ensuring seamless integration and support for customer solutions. Collaborate with teams to document processes, manage projects, and enhance client...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.