Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$80K - $100K *
Partner with us to deliver expert technical support for computer servers and workstations, collaborating with sales and service teams to resolve complex product issues and enhance customer satisfactio...
Reposted 5 days ago
$95K - $115K *
Lead the charge in optimizing platform solutions through technical support, customer engagement, and cross-functional collaboration, ensuring exceptional performance and seamless deployment in diverse...
2 days ago
Senior IT Engineer, Automation
$142K - $161K *
Unlock potential by automating IT processes and workflows. In this senior role, you'll own and enhance automation systems, ensuring reliability and efficiency while collaborating with cross-functional...
1 week ago
$80K - $100K *
Transform technical support by delivering expert solutions for server and workstation issues. Collaborate with sales and service teams to enhance customer satisfaction and drive product excellence thr...
Reposted 1 week ago
$85K - $95K *
Elevate customer experience by serving as a key liaison in product configuration, supporting inquiries, and driving satisfaction through effective communication and problem-solving in a dynamic team e...
Reposted 1 week ago
$80K - $100K *
Unlock potential by joining a dynamic team as an Application Engineer, where you'll provide software solutions and support for enterprise customers, enhancing product offerings and driving optimized s...
1 week ago
$80K - $100K *
Unlock potential by delivering expert technical support for computer servers and workstations. Collaborate with sales and service teams to resolve complex product issues, ensuring exceptional customer...
2 weeks ago
$69K - $158K *
Join a team that's dedicated to enhancing software security by identifying vulnerabilities and implementing robust solutions. Collaborate with developers and engineers to ensure secure software practi...
2 weeks ago
$85K - $110K *
Join us to design, implement, and optimize enterprise network systems, ensuring operational excellence and security. Collaborate with teams to troubleshoot issues and enhance network performance acros...
1 week ago
$110K - $130K *
Invent impactful secure access solutions by driving PKI architecture and implementation efforts. Collaborate with teams to analyze requirements, document priorities, and advocate for automation—all wh...
Reposted yesterday
$110K - $130K *
Unlock your potential by driving innovative PKI solutions while collaborating with teams to enhance secure access systems. Enjoy a flexible environment where your contributions will strengthen nationa...
Reposted yesterday
Solutions Engineer - Enterprise
$160K - $260K *
Seeking a Solutions Engineer to design tailored infrastructure solutions, engage with clients, and enhance sales strategies across Data Center, Cloud, and Security sectors. Collaborate with teams to d...
2 weeks ago
Systems Engineer Level 1 - 537
$168K - $198K *
Innovate solutions by collaborating with multidisciplinary teams to enhance system administration and infrastructure maintenance, ensuring operational readiness and compliance throughout the systems e...
3 weeks ago
Systems Engineer Level 1 - 537
$168K - $198K *
Support and enhance system operations by collaborating with stakeholders, managing infrastructure, and optimizing processes through automation, ensuring compliance and operational readiness across div...
3 weeks ago
Customer Support Engineer - Vancouver, WA.
$70K - $119K *
Optimize customer satisfaction by diagnosing and repairing complex capital equipment. Collaborate with teams to enhance operational quality and minimize downtime, ensuring seamless service delivery at...
Reposted 4 days ago
$105K - $200K *
Unlock potential by providing engineering support to the U.S. Navy's Foreign Military Sales Directorate, ensuring compliance and integration of systems while managing schedules and technical documenta...
Reposted 1 week ago
Technical Customer Success Expert
$93K - $143K *
Unlock potential by guiding customers through the implementation of HP's software solutions, focusing on endpoint security and service delivery. Leverage your expertise to enhance customer satisfactio...
2 weeks ago
$62K - $141K *
Drive innovation by streamlining the software development lifecycle as a DevSecOps engineer. Leverage automation, cloud resources, and CI/CD tools to enhance team efficiency and deliver critical tools...
Reposted yesterday
Server Tech Services Engineer II
$76K - $136K *
Join our team to tackle high-severity hardware and network issues globally. As a technical leader, you'll mentor engineers, drive operational excellence, and ensure optimal performance of our vast dis...
Today
$150K - $250K *
Champion the development of next-gen cybersecurity products by bridging engineering, product management, and market needs. Create demo environments and technical content, ensuring seamless field enabl...
Reposted 2 days ago
Network Engineer, Foundation & Support (Edge and Network Services Product Lifecycle Support)
$108K - $130K *
Join our team to tackle innovative compute and networking challenges, collaborating with cross-functional experts to ensure operational readiness and seamless deployment of cutting-edge technologies a...
1 week ago
Network Engineer, Foundation & Support (Edge and Network Services Product Lifecycle Support)
$112K - $135K *
Lead the operational readiness validation for innovative network technologies, collaborating with cross-functional teams to ensure seamless deployment and management at scale across global data center...
1 week ago
Network Engineer, Foundation & Support (Edge and Network Services Product Lifecycle Support)
$130K - $155K *
Join a team that's driving innovation in network engineering and operational readiness. Collaborate across functions to validate and deploy cutting-edge technologies in global data centers, ensuring s...
1 week ago
Professional Services Engineer
$80K - $95K *
Unlock potential by leading high-level server and networking implementations, ensuring seamless integration for new and existing customers while documenting processes and maintaining communication wit...
2 weeks ago
Professional Services Engineer
$80K - $95K *
Drive impactful server and network implementations, ensuring seamless integration and support for customer solutions. Collaborate with teams to document processes, manage projects, and enhance client...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.