Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$80K - $95K *
Join our dynamic team as you support and enhance core trading applications, leveraging your technical expertise across diverse technologies while collaborating with stakeholders to optimize processes...
3 weeks ago
$80K - $95K *
Champion IT support excellence by leading a team of technicians, managing complex technical issues, and driving project success while enhancing customer experience and operational efficiency in a fast...
Yesterday
$90K - $115K *
Elevate patient care by ensuring optimal performance of diagnostic imaging systems. Join a dedicated team to install, maintain, and repair CT, MRI, and X-ray equipment, while fostering strong relation...
2 weeks ago
$110K - $130K *
Transform complex technical challenges into seamless solutions as a Senior Support Engineer. Lead escalations, enhance knowledge systems, and build trust with enterprise customers while driving contin...
1 week ago
$95K - $115K *
Champion innovative solutions in a dynamic, remote environment, driving sales strategy and product development for public safety agencies. Collaborate with teams to deliver impactful presentations and...
Reposted 5 days ago
$75K - $95K *
Drive best-in-class installation and maintenance of laboratory instruments, ensuring customer satisfaction and compliance. Collaborate with sales teams, troubleshoot technical issues, and contribute t...
Reposted yesterday
$69K - $98K *
Transform engineering challenges into solutions by providing project support, drafting reports, and ensuring compliance with standards. Collaborate across teams to enhance project outcomes and drive q...
Reposted today
Sr. Lab System Support Engineer
$95K - $115K *
Transform laboratory operations by supporting and governing systems and instruments in regulated environments, ensuring compliance, security, and reliability while collaborating with cross-functional...
1 week ago
Sr. Lab System Support Engineer
$95K - $115K *
Optimize laboratory operations by supporting and governing systems and instruments in regulated environments. Collaborate with cross-functional teams to ensure compliance, enhance reliability, and dri...
1 week ago
Systems Engineer - Platform Services Team
$78K - $90K *
Join a team that's committed to designing and managing innovative storage and compute solutions, ensuring optimal performance and security across systems. Collaborate with stakeholders to drive operat...
Reposted today
$222K - $262K *
Manage system requirements and documentation to deliver compatible production systems. Collaborate across disciplines to design solutions, allocate resources, and ensure stakeholder needs are met thro...
1 week ago
$222K - $262K *
Lead the charge in delivering innovative system solutions by managing requirements, coordinating cross-discipline efforts, and developing comprehensive engineering documentation to ensure system effec...
1 week ago
$77K - $176K *
Explore a dynamic role managing AWS environments, enhancing infrastructure performance, and mentoring teams. Leverage your CloudOps expertise to drive improvements and ensure security in mission-criti...
4 weeks ago
$160K - $170K *
Support mission-critical systems by architecting and maintaining secure CSfC infrastructure. Collaborate with leadership to enhance operational efficiency and ensure compliance with NSA standards acro...
1 week ago
$61K - $141K *
Drive the design and implementation of innovative technologies and processes to enhance production efficiency. Collaborate with cross-functional teams to solve complex engineering challenges while men...
1 week ago
$85K - $100K *
Partner with us to deliver exceptional field support for server systems. As a vital member of our post-sales team, you'll troubleshoot technical issues, enhance customer satisfaction, and contribute t...
Reposted yesterday
$85K - $100K *
Grow your career by troubleshooting complex technical problems on server systems, providing exceptional customer support, and enhancing service excellence through field and remote engagements. Drive s...
Reposted 2 weeks ago
$85K - $100K *
Join a team that's dedicated to resolving complex technical issues and enhancing customer satisfaction through expert support in data center environments. You'll play a vital role in our global servic...
Reposted 2 weeks ago
$70K - $100K *
Empower your career with a role ensuring customer satisfaction through technical support, troubleshooting, and expert knowledge of server systems. Work collaboratively in a fast-paced environment to u...
Reposted 2 weeks ago
$79K - $87K *
Drive your career forward by joining a skilled team focused on resolving complex server issues in dynamic data center environments. Engage directly with customers to ensure optimal performance and sat...
Reposted 3 weeks ago
$165K - $210K *
Unlock potential by leading systems engineering and data solutions in secure environments. Drive ISSE activities, optimize ETL pipelines, and collaborate with diverse teams to enhance mission-critical...
1 week ago
Senior Technical Support Engineer - Overnight Shift (PST)
$110K - $130K *
Engage with our Technical Support team to tackle complex issues for enterprise health systems. Drive incident resolution, enhance support processes, and mentor junior engineers while shaping the futur...
2 weeks ago
Technical Support Specialist- FortiSASE
$90K - $110K *
Advance your career by providing expert technical support for cutting-edge cybersecurity solutions. Collaborate with global teams to troubleshoot, analyze, and enhance customer experiences while drivi...
2 weeks ago
Technical Support Specialist- FortiSASE
$90K - $110K *
Elevate customer satisfaction by troubleshooting and resolving technical issues with Fortinet’s Secure Access Service Edge product, ensuring seamless communication and effective solutions for clients...
2 weeks ago
$80K - $95K *
Unlock potential by driving innovative solutions for radio communication systems, ensuring stability and performance across all platforms. Collaborate with diverse teams to enhance operational capabil...
Reposted 2 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.