Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$85K - $100K *

Drive innovative solutions as you analyze project impacts and support advanced electronics systems. Collaborate in tactical planning and hands-on engineering to enhance efficiency and resource allocat...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Support advanced technical solutions for enterprise storage systems, troubleshooting complex issues and managing escalations. Collaborate with teams to enhance customer experience and ensure optimal p...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Unlock potential by leading the design, implementation, and management of access management solutions, utilizing your expertise in Azure Entra ID, Active Directory, and Okta to drive optimal security...

Reposted yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $130K *

Help us optimize sales operations by providing essential support to our sales team, ensuring accurate order processing, exceptional customer service, and effective collaboration across departments to...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$250K - $300K *

Drive product innovation by owning end-to-end development of transformative solutions. Collaborate with leadership to shape strategy, enhance user experience, and deliver impactful features that accel...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$146K - $234K *

Champion the support and management of web-based data management tools, ensuring efficient issue resolution and documentation. Collaborate with cross-functional teams to enhance user experience and ma...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$146K - $234K *

Lead the charge in providing exceptional help desk support for web-based data management applications. Collaborate with engineers to resolve issues, manage Jira tickets, and maintain documentation, en...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$250K - $300K *

Innovate and drive product development by owning end-to-end features, collaborating with researchers, and enhancing user experiences. Thrive in a hands-on role where self-direction and cross-functiona...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$87K - $146K *

Collaborate with a diverse team to enhance mission planning systems for the U.S. Navy. Leverage innovative software technologies and Agile methodologies to drive real-time solutions and improve operat...

Today

  •   Less than 5 years exp.  •   Business Services

$87K - $146K *

Unlock potential by leading systems engineering efforts for advanced mission planning solutions, enhancing collaboration and automation for the U.S. Navy. Join a dynamic team to innovate and implement...

Today

  •   Less than 5 years exp.  •   Business Services

$86K - $198K *

Support national security by designing and implementing cloud solutions, leveraging enterprise architecture expertise to modernize IT infrastructures and enhance operational capabilities for clients i...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$86K - $198K *

Shape the future of cloud security by leveraging your expertise in enterprise architecture and F5 BIG-IP solutions. Collaborate with a skilled team to modernize IT infrastructures and support national...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$86K - $198K *

Transform national security by leveraging cloud capabilities and enterprise architecture. Collaborate with a skilled team to modernize IT infrastructures and tackle complex challenges, ensuring robust...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$86K - $198K *

Unlock the potential of cloud technology by modernizing IT infrastructures. Collaborate with a skilled team to support national security initiatives while leveraging cutting-edge enterprise cloud plat...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$86K - $198K *

Unlock your potential by leveraging cloud technologies to modernize IT infrastructures. Collaborate with a skilled team to support national security initiatives while utilizing cutting-edge tools and...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$86K - $198K *

Elevate your career by leveraging cloud technologies to modernize IT infrastructures. Collaborate with a skilled team to support national security initiatives while utilizing cutting-edge tools and me...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$86K - $198K *

Join a dynamic team to support national security by modernizing IT infrastructure and leveraging cloud capabilities. Collaborate with experienced professionals to design and implement cutting-edge sol...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Transform fleet reliability through hands-on investigation and program development. Drive root cause analysis and preventative maintenance for deployed products, ensuring optimal performance as the co...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Unlock potential by designing and validating advanced GPS/GNSS navigation solutions for airborne systems, ensuring performance and integrity in complex environments while collaborating across engineer...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $130K *

Champion enterprise endpoint management by optimizing Microsoft Intune for Windows and mobile devices while enhancing user experience and operational consistency across various technology teams...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $132K *

Reimagine analytical support by troubleshooting systems, commissioning components, and enhancing plant operations. Collaborate with maintenance teams and drive training initiatives while ensuring safe...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$90K - $132K *

Join us to provide analytical support, troubleshoot systems, and enhance operational efficiency. Collaborate with maintenance teams, manage spare parts, and ensure compliance with safety standards whi...

New York, NYRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$95K - $115K *

Unlock potential by developing and maintaining data governance capabilities, ensuring reliable data management through platform configurations, integrations, and automated processes that enhance data...

1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$95K - $115K *

Transform data governance by developing technical capabilities that enhance data management, ensuring reliability and trust across enterprise systems. Collaborate with teams to automate processes and...

1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$77K - $176K *

Drive the design and integration of advanced electrical systems, leveraging expertise in signal processing and machine learning to solve complex challenges. Mentor junior engineers and contribute to s...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.