Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$61K - $141K *
Transform IT infrastructure by leveraging your VMware expertise to design, manage, and secure systems that meet customer needs. Collaborate with teams to enhance performance and drive impactful engine...
2 weeks ago
$61K - $141K *
Join a dynamic team to enhance IT infrastructure through VMware expertise, ensuring optimal performance and security. Your role will involve designing virtual machines and translating customer needs i...
2 weeks ago
Technical Staff, Engineering Technologist
$150K - $180K *
Join a team that's driving innovation in datacenter infrastructure, focusing on modular liquid cooling technologies and high-performance hardware design. Collaborate with customers and partners to opt...
3 weeks ago
Technical Staff, Engineering Technologist
$229K - $297K *
Lead the electrical architecture for next-gen laptop platforms, guiding teams through product development. Drive innovation, resolve technical risks, and ensure alignment with business objectives to d...
Reposted 3 weeks ago
Technical Support Principal Engineer
$120K - $145K *
Lead the technical support efforts for premium clients, ensuring top-tier service and resolution of complex software issues. Collaborate with teams to enhance product quality and customer satisfaction...
2 weeks ago
Technical Support Principal Engineer
$120K - $145K *
Analyze customer inquiries and troubleshoot software issues to deliver world-class technical support. Collaborate with teams to document solutions and enhance product quality, ensuring satisfaction fo...
2 weeks ago
$102K - $136K *
Advance operational excellence by leading a technical support team, ensuring efficient issue resolution and adherence to service standards while fostering a collaborative environment for continuous im...
4 days ago
$77K - $176K *
Unlock your potential as you design and maintain hybrid cloud infrastructures, ensuring seamless integration of AWS and on-premises systems for military simulations. Collaborate with cross-functional...
1 week ago
$85K - $125K *
Lead the charge in desktop engineering and endpoint management, ensuring seamless support for enterprise users. Drive compliance, security, and efficiency through advanced technical solutions and ment...
Reposted 1 week ago
Technical Support Engineer- Manufacturing Operations
$88K - $105K *
Join a team that's committed to providing expert technical support, driving product improvements, and ensuring seamless transitions from design to service while collaborating with cross-functional tea...
Reposted 4 days ago
$95K - $115K *
Unlock potential by leading automation projects, driving innovative solutions in process engineering, and ensuring client satisfaction through technical expertise and collaboration with diverse teams...
Reposted today
Technical Support Lead - Cast Products
$80K - $95K *
Unlock potential by providing expert technical support on magnesium-alloy sand casting for North American foundries, enhancing processes through simulation software and analysis to optimize casting qu...
Yesterday
Pre-Sales Technical Support Engineer | Networking Solutions
$80K - $95K *
Champion innovative connectivity solutions by serving as a technical advisor during the sales process. Collaborate with clients and internal teams to design, present, and validate tailored IoT and net...
3 weeks ago
Global Software Support Engineer I
$70K - $95K *
Develop your skills in software support by resolving equipment application issues, assisting field engineers, and enhancing customer satisfaction through effective troubleshooting and documentation pr...
2 weeks ago
$110K - $130K *
Explore opportunities as a Support Software Engineer, collaborating with global teams to enhance software delivery standards. Drive tooling adoption, troubleshoot issues, and improve customer experien...
Yesterday
$99K - $225K *
Transform mission-critical systems by enhancing reliability and security. As a Site Reliability Engineer, you'll optimize Kubernetes-based platforms, drive automation, and support national security op...
1 week ago
$62K - $141K *
Join a team that's enhancing national security by building resilient systems. As a Site Reliability Engineer, you'll automate processes, implement monitoring tools, and develop robust cloud infrastruc...
2 weeks ago
$62K - $141K *
Unlock potential by enhancing system resilience and efficiency through automation and monitoring. Collaborate with teams to build robust infrastructures that support national security while advancing...
2 weeks ago
$99K - $225K *
Transform critical production systems as a Lead Site Reliability Engineer, ensuring reliability, performance, and security. Collaborate with DevOps and security teams to enhance system resilience and...
2 weeks ago
$80K - $95K *
Lead cross-functional product development and manufacturing initiatives, ensuring cost, quality, and performance objectives are met. Collaborate with teams to resolve challenges and drive continuous i...
3 weeks ago
Systems Engineer Technical Specialist
$135K - $234K *
Join a dynamic team to innovate and enhance systems engineering solutions, tackling complex technical challenges while managing multiple projects and collaborating with stakeholders to drive mission s...
6 days ago
Systems Engineer Technical Specialist
$135K - $234K *
Lead the charge in providing innovative systems engineering solutions, engaging with diverse stakeholders, and delivering technical support to meet mission needs through strategic planning and effecti...
6 days ago
$70K - $100K *
Champion customer success by providing expert technical support, troubleshooting, and training. Collaborate with teams to enhance product performance and drive improvements while ensuring timely commu...
Reposted yesterday
$100K - $120K *
Grow your career with a pivotal role in supporting media processing workflows. As a technical anchor, you'll troubleshoot complex issues, ensure application performance, and liaise with cross-function...
2 days ago
Global Software Support Engineer II
$86K - $119K *
Join a team that's dedicated to resolving software application issues, providing customer support, and enhancing product features. Collaborate with stakeholders to ensure quality solutions and contrib...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.