Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$97K - $139K *

Grow your career with a dynamic team that ensures seamless technical support and application performance. Oversee advanced troubleshooting, collaborate across functions, and lead critical incident res...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in optimizing facility operations and project management, ensuring high-quality environments for patients and team members. Collaborate across teams to enhance real estate strategies a...

Oakville, ONRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $140K *

Optimize your career by managing enterprise-wide database environments, ensuring high availability, executing disaster recovery strategies, and supporting critical operations in a dynamic SaaS ecosyst...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in managing technology integration projects within Brokerage and Wealth Management, ensuring seamless delivery and stakeholder communication while navigating risks and dependencies acr...

Charlotte, NCRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$175K - $210K *

Join a team that's innovating the future of energy by integrating large-load facilities into the electric grid, solving complex challenges, and ensuring reliable power supply for high-performance comp...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$142K - $178K *

Shape the future of technology storytelling by crafting compelling narratives that highlight innovation and AI. Collaborate with leaders to elevate Mercury's brand through integrated communications, e...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$68K - $123K *

Transform the quality assurance landscape by developing and validating test solutions for server hardware in a dynamic manufacturing environment, ensuring reliability and performance across multiple r...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Consumer Technology

$112K - $169K *

Help us enhance healthcare integration by designing and implementing HL7 interfaces for Perinatal Systems. Collaborate with clients and vendors to streamline hospital IT systems, ensuring efficient da...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$158K - $199K *

Lead the charge in driving client success through strategic account management and sales leadership. Cultivate relationships with C-level executives while developing innovative solutions for global ac...

RemoteRemote

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$158K - $199K *

Lead strategic direction and execution for major global accounts, drive growth, retain clients, and manage a dedicated sales team focused on delivering client value and exploring new business opportun...

North Carolina, USRemote

4 weeks ago

  •   11 - 15 years exp.  •   Business Services

$85K - $135K *

Support growth by coaching client-facing professionals to enhance pipelines, advance opportunities, and strengthen client relationships. Collaborate with leaders to execute strategies and drive measur...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$210K - $285K *

Elevate global technical sales strategy and execution by leading specialized teams that drive revenue and innovation. Transform organizations into a cohesive, scalable force that enhances client engag...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $205K *

Lead the charge in delivering client-focused mainframe solutions. Oversee diverse projects, manage teams, and leverage strategic insights to enhance hardware and software lifecycle management while fo...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$170K - $190K *

Engineer data strategies and methodologies for emerging sectors, transforming complex datasets into actionable insights. Lead a team while collaborating cross-functionally to enhance data accuracy and...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $165K *

Empower our mission by developing and maintaining integrated master schedules, ensuring timely delivery and compliance across multiple stakeholders in a dynamic environment. Your expertise will drive...

Chantilly, VARemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$130K - $160K *

Shape robust networks by architecting, building, and operating a production-grade network platform, enhancing connectivity, observability, and performance within large-scale data center environments...

San Francisco, CARemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$143K - $196K *

Drive strategic growth by managing key accounts in the MedTech OEM sector, fostering customer relationships, and achieving sales targets through innovative business plans and collaboration across team...

Minnesota, USRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$114K - $252K *

Join a team that's transforming federal HR systems by engineering integration solutions between Oracle Fusion Cloud HCM and key federal platforms to drive modernization efforts across multiple agencie...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Unlock potential by designing and implementing scalable workforce management solutions. Collaborate across teams to deliver intuitive applications and optimize operational processes in a dynamic conta...

Montreal, QCRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Unlock the potential of workforce management solutions by designing and implementing scalable applications. Collaborate with cross-functional teams to enhance forecasting, scheduling, and operational...

San Diego, CARemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Join a team that's driving innovation in workforce management solutions. Leverage your full-stack expertise to build scalable applications that enhance forecasting, scheduling, and operational reporti...

New York, NYRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$127K - $213K *

Transform integration solutions by designing and developing robust MuleSoft applications. Collaborate with cross-functional teams to ensure high-quality delivery and optimize performance while mentori...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in shaping a comprehensive data strategy that drives analytics adoption, enhances service delivery, and optimizes performance across government initiatives through effective data pract...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$87K - $151K *

Join a team that's committed to enhancing site reliability through strong CI/CD practices and cloud technologies. Empower systems performance in a collaborative environment while driving innovation in...

Memphis, TNRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Technical Services

$85K *

Advance your career by managing the integrated master schedule for AI infrastructure and HPC programs. Collaborate cross-functionally to ensure timely delivery and effective communication of project m...

Vancouver, BCRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.