Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Associate Manager Application Support
$97K - $139K *
Grow your career with a dynamic team that ensures seamless technical support and application performance. Oversee advanced troubleshooting, collaborate across functions, and lead critical incident res...
4 weeks ago
Manager, Facilities / Gestionnaire, installations
$80K - $95K *
Lead the charge in optimizing facility operations and project management, ensuring high-quality environments for patients and team members. Collaborate across teams to enhance real estate strategies a...
1 week ago
$125K - $140K *
Optimize your career by managing enterprise-wide database environments, ensuring high availability, executing disaster recovery strategies, and supporting critical operations in a dynamic SaaS ecosyst...
Today
$110K - $130K *
Lead the charge in managing technology integration projects within Brokerage and Wealth Management, ensuring seamless delivery and stakeholder communication while navigating risks and dependencies acr...
2 weeks ago
Senior Engineer, Load Integration & Model Development
$175K - $210K *
Join a team that's innovating the future of energy by integrating large-load facilities into the electric grid, solving complex challenges, and ensuring reliable power supply for high-performance comp...
Reposted 4 weeks ago
$142K - $178K *
Shape the future of technology storytelling by crafting compelling narratives that highlight innovation and AI. Collaborate with leaders to elevate Mercury's brand through integrated communications, e...
1 week ago
Software Test Development Engineer
$68K - $123K *
Transform the quality assurance landscape by developing and validating test solutions for server hardware in a dynamic manufacturing environment, ensuring reliability and performance across multiple r...
Today
$112K - $169K *
Help us enhance healthcare integration by designing and implementing HL7 interfaces for Perinatal Systems. Collaborate with clients and vendors to streamline hospital IT systems, ensuring efficient da...
2 weeks ago
Client Director Team Lead, GTS
$158K - $199K *
Lead the charge in driving client success through strategic account management and sales leadership. Cultivate relationships with C-level executives while developing innovative solutions for global ac...
3 weeks ago
Client Director Team Lead, GTS
$158K - $199K *
Lead strategic direction and execution for major global accounts, drive growth, retain clients, and manage a dedicated sales team focused on delivering client value and exploring new business opportun...
4 weeks ago
$85K - $135K *
Support growth by coaching client-facing professionals to enhance pipelines, advance opportunities, and strengthen client relationships. Collaborate with leaders to execute strategies and drive measur...
1 week ago
Senior Director, Customer Innovation
$210K - $285K *
Elevate global technical sales strategy and execution by leading specialized teams that drive revenue and innovation. Transform organizations into a cohesive, scalable force that enhances client engag...
4 weeks ago
Director, Mainframe Systems Programming
$135K - $205K *
Lead the charge in delivering client-focused mainframe solutions. Oversee diverse projects, manage teams, and leverage strategic insights to enhance hardware and software lifecycle management while fo...
2 weeks ago
$170K - $190K *
Engineer data strategies and methodologies for emerging sectors, transforming complex datasets into actionable insights. Lead a team while collaborating cross-functionally to enhance data accuracy and...
2 weeks ago
$140K - $165K *
Empower our mission by developing and maintaining integrated master schedules, ensuring timely delivery and compliance across multiple stakeholders in a dynamic environment. Your expertise will drive...
1 week ago
Member of Technical Staff, Network Infrastructure
$130K - $160K *
Shape robust networks by architecting, building, and operating a production-grade network platform, enhancing connectivity, observability, and performance within large-scale data center environments...
Reposted 4 weeks ago
Key Account Manager - MedTech OEM
$143K - $196K *
Drive strategic growth by managing key accounts in the MedTech OEM sector, fostering customer relationships, and achieving sales targets through innovative business plans and collaboration across team...
Today
Senior Oracle Integration & API Engineer
$114K - $252K *
Join a team that's transforming federal HR systems by engineering integration solutions between Oracle Fusion Cloud HCM and key federal platforms to drive modernization efforts across multiple agencie...
Reposted 1 week ago
Senior Full Stack Java Engineer - Workforce Management (WFM)
$120K - $145K *
Unlock potential by designing and implementing scalable workforce management solutions. Collaborate across teams to deliver intuitive applications and optimize operational processes in a dynamic conta...
4 days ago
Senior Full Stack Java Engineer - Workforce Management (WFM)
$120K - $145K *
Unlock the potential of workforce management solutions by designing and implementing scalable applications. Collaborate with cross-functional teams to enhance forecasting, scheduling, and operational...
4 days ago
Senior Full Stack Java Engineer - Workforce Management (WFM)
$120K - $145K *
Join a team that's driving innovation in workforce management solutions. Leverage your full-stack expertise to build scalable applications that enhance forecasting, scheduling, and operational reporti...
4 days ago
Software Development Engineer III, MuleSoft
$127K - $213K *
Transform integration solutions by designing and developing robust MuleSoft applications. Collaborate with cross-functional teams to ensure high-quality delivery and optimize performance while mentori...
2 days ago
Data Analytics and Strategy Lead
$110K - $130K *
Lead the charge in shaping a comprehensive data strategy that drives analytics adoption, enhances service delivery, and optimizes performance across government initiatives through effective data pract...
4 weeks ago
Site Reliability Engineer- REMOTE - Onsite Training
$87K - $151K *
Join a team that's committed to enhancing site reliability through strong CI/CD practices and cloud technologies. Empower systems performance in a collaborative environment while driving innovation in...
Reposted 1 week ago
Scheduler, Technical Program Management
$85K *
Advance your career by managing the integrated master schedule for AI infrastructure and HPC programs. Collaborate cross-functionally to ensure timely delivery and effective communication of project m...
Reposted yesterday
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.