Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$68K - $113K *

Lead the charge in optimizing coding accuracy and compliance by analyzing complex patient care documentation, providing expert guidance, and enhancing coder education to ensure adherence to ethical st...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Champion scalable deal operations by leading the Global Deal Desk, optimizing complex agreements across sales, finance, and legal. Drive AI integration to enhance workflows and ensure compliance while...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $115K *

Join us in empowering Washington's environmental efforts by managing and optimizing our network infrastructure. This role combines technical expertise with project management to ensure seamless connec...

Lacey, WARemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$105K - $127K *

Unlock strategic growth in healthcare by leading enterprise sales initiatives. Collaborate with cross-functional teams to drive client success and optimize experience management for top health systems...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $150K *

Drive strategic sales initiatives and expand business within light industrial, hospitality, and retail sectors. Manage full sales process from prospecting to closing while collaborating across teams t...

United StatesRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Staffing

$100K - $120K *

Join us to drive impactful data analysis that enhances product performance and operational effectiveness. Collaborate with cross-functional teams to uncover insights, develop KPIs, and translate compl...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $193K *

Lead a team to develop metrics and analysis tools that enhance decision-making for autonomous driving software. Engage in hands-on data analysis, manage workflows, and drive insights to improve system...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$184K - $276K *

Elevate the execution of large-scale technology initiatives, leading cross-functional teams to translate business goals into effective technical solutions. Drive delivery accountability while connecti...

United StatesRemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $150K *

Unlock potential by leading system testing efforts for critical USAF missions. Collaborate on process improvements, develop test documents, and execute various testing types to ensure system operabili...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Empower our analyst relations program by managing evaluations, timelines, and coordination. Collaborate with stakeholders to ensure accurate, timely engagement and support market insights for strategi...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $115K *

Join a team that's dedicated to optimizing Workday systems, ensuring seamless operations and user support. This role involves configuration, troubleshooting, and reporting, providing a vital link betw...

Denver, CORemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $150K *

Drive operational excellence by designing and enhancing technology systems that elevate customer experience. Lead cross-functional initiatives, leveraging AI and automation to create scalable solution...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$104K - $166K *

Drive modernization efforts in America's airspace by ensuring accurate software installations and configurations for the FAA's Terminal Flight Data Manager program. Collaborate with teams to resolve t...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $160K *

Drive strategic enterprise sales initiatives, fostering partnerships and expanding client relationships while achieving revenue targets through innovative solutions and compelling presentations...

Denver, CORemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Drive your career by engaging with complex SCC Soft Blood Bank systems and Beaker builds. Collaborate on validation, testing, and troubleshooting while managing workflows and enhancing system performa...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Pioneer comprehensive ServiceNow solutions, leading implementations and mentoring teams. Drive architectural design, process automation, and integrations while ensuring optimal performance and governa...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$141K - $208K *

Join a team that's redefining compliance and communications by developing scalable, cloud-native systems. You'll design impactful features, optimize performance, and mentor others while navigating com...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$100K - $123K *

Unlock potential by leading supplier audits and performance evaluations. Drive quality assurance and continuous improvement initiatives to ensure compliance with industry standards while fostering str...

San Diego, CARemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $120K *

Design and lead business analysis initiatives utilizing Microsoft Power Platform. Create impactful data visualizations and streamline HR processes for federal agencies, enhancing decision-making throu...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$68K - $109K *

Unlock operational excellence by collaborating with customers to enhance service delivery, troubleshoot critical power equipment, and lead technician training. Drive improvements and ensure safety whi...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in acquiring strategic enterprise accounts, managing the full sales journey from prospecting to closing. Build executive relationships and drive growth through effective negotiation an...

Miami, FLRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Join a team that's dedicated to enhancing ERP solutions for colleges and universities. As a consultant, you'll collaborate on Ellucian Banner implementations, ensuring client needs are met within scop...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Manage on-site construction activities, ensuring adherence to plans, schedules, and budgets. Oversee subcontractors, inspections, and safety protocols while coordinating with project teams for timely...

Quanah, TXRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$192K - $258K *

Join a team that's shaping construction risk management across global projects. Lead efforts in governance, compliance, and audit for data center development while collaborating with key stakeholders...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Drive pipeline generation and deal execution while building local partnerships. Engage with key customers to enhance product offerings and represent the brand at industry events, fostering growth in a...

Atlanta, GARemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.