Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
HIM Outpatient Coding Supervisor
$68K - $113K *
Lead the charge in optimizing coding accuracy and compliance by analyzing complex patient care documentation, providing expert guidance, and enhancing coder education to ensure adherence to ethical st...
3 weeks ago
Senior Manager, Global Deal Desk
$125K - $150K *
Champion scalable deal operations by leading the Global Deal Desk, optimizing complex agreements across sales, finance, and legal. Drive AI integration to enhance workflows and ensure compliance while...
1 week ago
Network Administrator (IT Network & Telecoms - Journey)
$85K - $115K *
Join us in empowering Washington's environmental efforts by managing and optimizing our network infrastructure. This role combines technical expertise with project management to ensure seamless connec...
1 week ago
Enterprise Sales 3 - Providers (Central)
$105K - $127K *
Unlock strategic growth in healthcare by leading enterprise sales initiatives. Collaborate with cross-functional teams to drive client success and optimize experience management for top health systems...
1 week ago
$100K - $150K *
Drive strategic sales initiatives and expand business within light industrial, hospitality, and retail sectors. Manage full sales process from prospecting to closing while collaborating across teams t...
Reposted 3 days ago
$100K - $120K *
Join us to drive impactful data analysis that enhances product performance and operational effectiveness. Collaborate with cross-functional teams to uncover insights, develop KPIs, and translate compl...
2 weeks ago
Engineering Manager - Systems Triage (Metrics & Analysis)
$160K - $193K *
Lead a team to develop metrics and analysis tools that enhance decision-making for autonomous driving software. Engage in hands-on data analysis, manage workflows, and drive insights to improve system...
1 week ago
Sr. Director - Advanced Technical Solutions (ATS)
$184K - $276K *
Elevate the execution of large-scale technology initiatives, leading cross-functional teams to translate business goals into effective technical solutions. Drive delivery accountability while connecti...
Reposted 3 days ago
$120K - $150K *
Unlock potential by leading system testing efforts for critical USAF missions. Collaborate on process improvements, develop test documents, and execute various testing types to ensure system operabili...
1 week ago
$80K - $95K *
Empower our analyst relations program by managing evaluations, timelines, and coordination. Collaborate with stakeholders to ensure accurate, timely engagement and support market insights for strategi...
Reposted 3 weeks ago
$80K - $115K *
Join a team that's dedicated to optimizing Workday systems, ensuring seamless operations and user support. This role involves configuration, troubleshooting, and reporting, providing a vital link betw...
1 week ago
Senior Operations Engineer, CX
$120K - $150K *
Drive operational excellence by designing and enhancing technology systems that elevate customer experience. Lead cross-functional initiatives, leveraging AI and automation to create scalable solution...
2 weeks ago
$104K - $166K *
Drive modernization efforts in America's airspace by ensuring accurate software installations and configurations for the FAA's Terminal Flight Data Manager program. Collaborate with teams to resolve t...
3 days ago
Workspace Security Sales Specialist
$120K - $160K *
Drive strategic enterprise sales initiatives, fostering partnerships and expanding client relationships while achieving revenue targets through innovative solutions and compelling presentations...
1 week ago
Beaker Build Analyst (SCC SOFT BLOOD BANK Analyst)
$90K - $110K *
Drive your career by engaging with complex SCC Soft Blood Bank systems and Beaker builds. Collaborate on validation, testing, and troubleshooting while managing workflows and enhancing system performa...
4 weeks ago
ServiceNow Tech Lead / Architect
$125K - $150K *
Pioneer comprehensive ServiceNow solutions, leading implementations and mentoring teams. Drive architectural design, process automation, and integrations while ensuring optimal performance and governa...
3 weeks ago
$141K - $208K *
Join a team that's redefining compliance and communications by developing scalable, cloud-native systems. You'll design impactful features, optimize performance, and mentor others while navigating com...
Reposted 3 weeks ago
Sr. Supplier Quality Engineer I
$100K - $123K *
Unlock potential by leading supplier audits and performance evaluations. Drive quality assurance and continuous improvement initiatives to ensure compliance with industry standards while fostering str...
1 week ago
Senior Business Analyst - Microsoft Power Platform
$110K - $120K *
Design and lead business analysis initiatives utilizing Microsoft Power Platform. Create impactful data visualizations and streamline HR processes for federal agencies, enhancing decision-making throu...
4 weeks ago
$68K - $109K *
Unlock operational excellence by collaborating with customers to enhance service delivery, troubleshoot critical power equipment, and lead technician training. Drive improvements and ensure safety whi...
3 weeks ago
$110K - $130K *
Lead the charge in acquiring strategic enterprise accounts, managing the full sales journey from prospecting to closing. Build executive relationships and drive growth through effective negotiation an...
1 week ago
$100K - $120K *
Join a team that's dedicated to enhancing ERP solutions for colleges and universities. As a consultant, you'll collaborate on Ellucian Banner implementations, ensuring client needs are met within scop...
Today
$95K - $115K *
Manage on-site construction activities, ensuring adherence to plans, schedules, and budgets. Oversee subcontractors, inspections, and safety protocols while coordinating with project teams for timely...
Today
$192K - $258K *
Join a team that's shaping construction risk management across global projects. Lead efforts in governance, compliance, and audit for data center development while collaborating with key stakeholders...
3 weeks ago
Territory Account Manager, Exposure Management (Southeast)
$100K - $120K *
Drive pipeline generation and deal execution while building local partnerships. Engage with key customers to enhance product offerings and represent the brand at industry events, fostering growth in a...
1 week ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.