Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$110K - $130K *
Empower strategic data initiatives by leading design, development, and analytics projects. Drive data migration, modernize data solutions, and ensure quality standards while collaborating with stakeho...
3 weeks ago
Security Operations & Threat Hunting Engineer
$110K - $115K *
Lead the charge in enhancing security through strategic SIEM design, managing incident response, and optimizing cyber threat analytics. This role ensures continuous improvement of security operations...
3 weeks ago
$125K - $169K *
Lead the charge in enhancing customer success initiatives by driving engagement, optimizing processes, and fostering strong relationships. Collaborate with cross-functional teams to ensure exceptional...
Reposted 3 weeks ago
Senior Platform Implementation Engineer
$110K - $130K *
Empower teams by managing project implementations, ensuring quality service handoff, and optimizing system performance through technical oversight and coordinated customer engagement...
4 weeks ago
Protection & Controls Engineer
$95K - $115K *
Lead Protection & Controls projects from kickoff to closeout, ensuring high-quality engineering deliverables and effective customer coordination. Collaborate with teams to manage project risks and del...
Today
Senior Salesforce Business Analyst
$115K - $130K *
Transform operational workflows and enhance efficiency by leading analysis and development initiatives. Collaborate with diverse stakeholders to design and implement scalable Salesforce solutions, opt...
3 weeks ago
Identity Governance and Administration (IGA) Engineer
$100K - $125K *
Unlock your potential as you design and maintain enterprise identity governance solutions, enhancing cybersecurity and automating identity processes while collaborating with stakeholders to ensure com...
3 days ago
Epic Analyst – EpicCare Inpatient/ASAP
$80K - $95K *
Transform healthcare technology by optimizing EpicCare Inpatient/ASAP applications. Collaborate with stakeholders, provide support, and enhance workflows to ensure efficient clinical operations and us...
2 weeks ago
Principal Engineer, Solutions Architecture - Networking
$142K - $203K *
Design and optimize AI-ready networking infrastructures to support high-performance computing and data-intensive workloads. Collaborate with customers to assess, plan, and implement scalable solutions...
Reposted 4 days ago
Senior CI Engineer Transportation
$90K - $105K *
Unlock potential by driving continuous improvement initiatives across operations. Leverage data analytics and engineering methodologies to enhance safety, quality, delivery, and cost, while collaborat...
4 days ago
$80K - $95K *
Unlock technical excellence by providing critical support for product implementations, ensuring seamless installations and troubleshooting for diverse technologies. Collaborate with teams to enhance c...
2 weeks ago
Enterprise Strategist- Services Engagement
$121K - $170K *
Drive your career forward as a strategic leader, guiding enterprise-level technology solutions. Engage with executive stakeholders, architect innovative multi-practice solutions, and influence digital...
1 week ago
$110K - $130K *
Lead complex technical partnerships and initiatives, providing expert guidance for high-impact customer accounts. Foster strategic relationships and deliver advanced solutions to enhance customer perf...
3 weeks ago
Network Specialist I - OSP Construction
$70K - $114K *
Transform your career by overseeing OSP construction projects across multiple locations. Collaborate with diverse teams to ensure compliance, manage budgets, and drive successful implementation of fib...
Yesterday
Sr. Treasury Solution Consultant
$96K - $207K *
Drive Treasury Management revenue by optimizing payables solutions through collaboration with clients and fintech partners, enhancing operational efficiency and product innovation in B2B and B2C payme...
2 days ago
$120K - $145K *
Drive impactful customer experiences by leading technical discovery, crafting compelling demos, and executing proof-of-value initiatives. Collaborate with sales to bridge technology and business value...
1 week ago
Business Analyst - AI Response Evaluation Specialist
$80K - $95K *
Analyze and evaluate AI-generated chatbot responses to enhance accuracy and relevance. Collaborate with stakeholders to document requirements and deliver structured assessments that drive improvements...
3 days ago
Senior Mainframe Systems Programmer - Adabas
$84K - $148K *
Empower database excellence by managing Software AG ADABAS environments, ensuring optimal performance, and providing 24x7 support. Collaborate with vendors and clients to resolve issues, maintain docu...
2 weeks ago
$85K - $115K *
Drive your career as an IT Business Analyst, bridging business needs and technology solutions. Collaborate with diverse stakeholders to translate requirements into actionable insights, enhancing proje...
2 weeks ago
$83K - $116K *
Tackle complex technical challenges by delivering exceptional field support for bioprocessing products. Collaborate with cross-functional teams to enhance customer satisfaction and drive service excel...
1 week ago
Field Talent Acquisition Partner
$72K - $120K *
Join us to drive innovative talent acquisition strategies across regions, enhancing recruitment processes for diverse roles. Collaborate with teams to attract top talent and ensure compliance while pr...
4 days ago
$100K - $120K *
Lead the charge in developing high-quality applications by collaborating with team members to align on business and technical requirements, ensuring timely delivery of effective solutions in a dynamic...
Reposted 1 week ago
Sr SampleManager Implementation Engineer
$93K - $140K *
Deliver impactful SampleManager LIMS solutions by configuring, implementing, and integrating in diverse laboratory settings. Leverage technical expertise to enhance workflows and drive successful proj...
Reposted 4 weeks ago
$74K - $125K *
Accelerate progress at a federal agency by managing platform enablement and customer solutions. Lead training, technical support, and cross-team collaboration to enhance data analytics and AI capabili...
1 week ago
Senior Statistical Programmer FSP-Hybrid 3 days a week in PA a must
$110K - $130K *
Transform clinical trials with your advanced SAS programming skills and CDISC expertise. Collaborate closely with a leading pharmaceutical client to drive innovation in patient treatment, ensuring hig...
Yesterday
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.