Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$96K - $115K *
Advance your career by building innovative solutions for fleet payments and expense management. Collaborate with cross-functional teams to design, develop, and implement scalable applications that enh...
1 week ago
Senior Veeva CRM Business Analyst - Remote, United States
$110K - $130K *
Unlock potential by leading Veeva CRM implementations for life sciences clients. Collaborate with stakeholders to design scalable solutions, analyze business processes, and drive continuous improvemen...
Yesterday
Sr Customer Support Manager/System Manager - QUEBEC, Canada
$90K - $110K *
Join a team that's dedicated to enhancing customer satisfaction through effective contract management, service delivery, and relationship building with Motorola Public Safety Customers, ensuring best...
3 weeks ago
Engineering Technical Account Manager (Cloud)
$100K - $220K *
Join a team that's redefining technology solutions in financial services. As a trusted advisor, you'll align IT strategies with business objectives, ensuring seamless delivery and compliance while dri...
2 days ago
$95K - $115K *
Empower growth by driving sales of lab supplies and diagnostics. Build strong customer relationships, develop strategic sales plans, and ensure market penetration while achieving sales forecasts in a...
1 week ago
$80K - $95K *
Execute project development and implementation, managing budgets, schedules, and vendor tasks while ensuring quality standards and fostering collaboration across teams and clients...
2 weeks ago
Conversational AI Specialist (Remote)
$70K - $150K *
Join a team that's redefining customer interactions through innovative Conversational AI solutions. Collaborate with cross-functional leaders to develop and implement scalable AI experiences that enha...
1 week ago
$116K - $144K *
Accelerate revenue growth by managing key customer accounts and identifying new business opportunities. Build strong relationships and deliver tailored solutions to enhance customer satisfaction and s...
3 days ago
Head of Direct Sales (North America & EMEA- remote work)
$150K - $180K *
Drive your career with a leadership role overseeing direct sales across North America and EMEA. Lead a dynamic team focused on customer acquisition, account growth, and renewals while shaping tailored...
2 weeks ago
Healthcare Tech Manager - Epic Patient Access
$130K - $150K *
Drive impactful solutions as a Healthcare Technology Manager, optimizing Epic Patient Access systems. Collaborate with clients and teams to enhance workflows and deliver sustainable results in a suppo...
1 week ago
$80K - $95K *
Drive the success of a 24/7 NOC team by mentoring agents, overseeing infrastructure monitoring, and ensuring effective incident management while fostering a collaborative environment focused on contin...
1 week ago
Account Executive - South East
$90K - $110K *
Join a team that's driving innovation in Public Safety. You'll manage the full sales cycle, build relationships with key stakeholders, and leverage your expertise to enhance 911 Emergency Communicatio...
3 weeks ago
$143K - $196K *
Empower healthcare through leadership in CDI and Quality solution management, enhancing team performance and customer success. Collaborate with cross-functional teams to deliver value and support prov...
3 weeks ago
Mainframe Systems Programmer - DB2 Physical
$65K - $123K *
Join a team that's dedicated to providing expert DB2 support for mainframe clients. You'll manage database upgrades, maintenance, and performance tuning while ensuring timely solutions to enhance cust...
2 weeks ago
System Engineer II (OpenShift Containers Platform)
$87K - $125K *
Join a dynamic team to design and support enterprise infrastructure platforms focusing on automation, reliability, and security, while optimizing system performance and driving continuous improvement...
4 weeks ago
Senior Data Ops and Services Programmer
$100K - $115K *
Unlock the potential of our data infrastructure by optimizing databases, leading projects, and collaborating with teams to ensure data integrity and scalability in a dynamic environment...
3 days ago
Automated Test Engineer, Manager (Remote US)
$108K - $184K *
Unlock your potential as you lead an Automated Test Team, enhancing cloud applications and AI capabilities. Drive quality through strategic testing, CI/CD integration, and collaboration with developer...
Yesterday
Senior Protection and Control Technician (Remote)
$85K - $100K *
Partner with us to elevate transmission and distribution projects through innovative testing, troubleshooting, and maintenance of protective relaying equipment while ensuring optimal performance and r...
4 weeks ago
Senior Principal Engineer, Solutions Architecture - Networking
$170K - $243K *
Unlock potential by leading AI infrastructure planning and network architecture. Collaborate with clients to design scalable solutions for high-performance computing and AI workloads, ensuring optimal...
Reposted 5 days ago
Higher Education Solution Strategist - Google Gemini
$71K - $107K *
Drive the strategic implementation of advanced AI solutions in Higher Education, engaging with CIOs and CTOs to enhance IT infrastructure and governance. Leverage expertise to deliver impactful presen...
3 weeks ago
Training Manager - Premium Audit
$80K - $95K *
Drive the success of training programs by leading daily operations, ensuring effective onboarding, and adapting training to meet evolving client and operational needs while fostering trainer developme...
1 week ago
Senior DevOps Engineer- Remote
$98K - $167K *
Accelerate progress at the forefront of federal access by leveraging your DevOps expertise to manage cloud infrastructure, automate deployments, and ensure security compliance while collaborating with...
Today
$200K - $275K *
Partner with us to drive technical solutions for enterprise clients, showcasing product value through demos and proof-of-concept activities. Collaborate with sales and technical teams to enhance custo...
2 weeks ago
$105K - $130K *
Elevate patient care by managing clinical support for monitoring systems. Lead diverse teams to enhance customer relationships and ensure effective product utilization post-implementation, driving cli...
Today
$130K - $170K *
Elevate employee experiences by leading the design and implementation of integrated HR Service Delivery solutions leveraging ServiceNow and Microsoft technologies...
4 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.