Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$110K - $130K *

Elevate your career by leading complex enterprise projects, driving change, and optimizing client relationships. Collaborate across teams to identify opportunities and enhance project management proce...

Pennsylvania, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Grow your career with a pivotal role in configuration management, ensuring system stability and compliance. Collaborate across teams to track changes, maintain documentation, and support deployments i...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Join a team that's shaping the future of program management by leveraging your software systems engineering expertise and product ownership skills to drive innovative solutions in a cloud-native envir...

Virginia, USRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Join a team that's shaping the future of program management solutions. Leverage your software systems engineering expertise and product ownership skills to drive innovation and deliver high-quality, c...

Virginia, USRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$101K *

Join a team that's dedicated to enhancing customer packaging performance through technical expertise. Provide vital support in equipment operations, conduct audits, and facilitate training while trave...

Pennsylvania, USRemote

Today

  •   5 - 7 years exp.  •   Food & Beverages

$149K - $299K *

Champion exceptional service delivery by leading Help Desk operations, ensuring high-quality support for members and stakeholders. Drive continuous improvement, operational excellence, and effective i...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$70K - $105K *

Collaborate with cross-functional teams to enhance EHR workflows, improve operations, and optimize patient care through effective configuration and analysis of Professional Billing Claims applications...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$123K - $166K *

Transform your career by leading IT operations for mission-critical programs. Oversee cloud infrastructure, enterprise applications, and cybersecurity while ensuring secure, reliable technology servic...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$96K - $205K *

Empower the Data Center Solutions team by providing expert technical support, evaluating customer needs, and leading strategic projects across the Central US and Latin America, ensuring optimal produc...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$78K - $126K *

Grow your career with a leading professional services firm, providing expert support in Sage Intacct. Engage with clients, troubleshoot issues, and enhance your technical skills in a collaborative, re...

RemoteRemote

2 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$160K - $200K *

Champion innovation as a Senior Software Engineer, driving full-stack solutions and leveraging AI tools to enhance IT lifecycle management. Collaborate with a dynamic team to deliver impactful softwar...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$80K - $113K *

Join a team that's dedicated to delivering insightful financial analysis and reporting. This role supports commercial strategies and performance improvements through accurate data management and forec...

Chicago, ILRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Optimize and support database platforms, focusing on MySQL and SQL Server migrations to AWS. Lead performance tuning, replication, and maintenance while collaborating with developers to enhance databa...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Unlock your potential as a Senior Technical Writer, crafting vital documentation for military avionics and aerospace systems. Collaborate with cross-functional teams to ensure compliance and clarity t...

Herndon, VARemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $125K *

Transform audience engagement through data-driven strategies, focusing on segmentation, personalization, and campaign analytics. Collaborate with cross-functional teams to optimize digital marketing e...

New York, NYRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Lead the design and optimization of enterprise communication technologies, ensuring reliability and security across diverse environments. Mentor teams while driving innovative solutions and improving...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Join a dynamic team to drive business growth in Public Safety across 7 states, engaging with various stakeholders and managing the full sales cycle. Leverage your solution expertise to enhance emergen...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $160K *

Strategize and execute AI-first transformation programs while partnering with VP and Director-level leaders across CX, Operations, and Technology, driving agent development and change management at en...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$66K - $131K *

Join a team that's shaping innovative software solutions. Collaborate with stakeholders to design, develop, and maintain applications while ensuring quality and efficiency in a dynamic environment. Gr...

Baltimore, MDRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$118K - $189K *

Shape the future of data visualization by leading best practices and governance. Collaborate with teams to enhance analytic solutions, mentor junior staff, and drive strategic decisions for impactful...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$95K - $115K *

Contribute to maximizing productivity of Federal Enterprise Sales Teams by providing vital sales support and customer communications. Collaborate on projects, manage orders, and deliver exceptional cu...

Illinois, USRemote

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$113K - $188K *

Join a dynamic team to design and develop high-performance ETL solutions, integrating data from diverse sources. Collaborate with cross-functional teams to optimize data workflows and ensure complianc...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Empower the sales force by driving AML solution strategies, analyzing market trends, and enabling value-based selling. Collaborate with internal teams to advance competitive approaches, ensuring succe...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $100K *

Transform customer support by leading a skilled team, enhancing workflows, and collaborating with cross-functional teams to deliver exceptional technical assistance and insights, driving continuous im...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$126K - $140K *

Shape the future of customer success by owning technical onboarding, guiding clients through implementation, optimizing deployments, and ensuring adherence to best practices for optimal use of the pla...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.