CDW Corporation

Senior Inside Sales Representative

CDW Corporation • $95K — $115K *
US-AnywhereRemote in Illinois, US
Enterprise Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 2+ years of sales experience in the technology industry or related field
  • 3-5 years as a CDW ISR or Senior/Executive Account Manager
  • Strong communication skills and attention to detail
  • Proficiency in Office applications, SPS, and AS400 systems
  • Ability to multitask effectively and confidently engage with customers
  • Team-oriented attitude with willingness to mentor others
  • Knowledge of federal sales processes and requirements

Responsibilities

  • Prepare and distribute product configurations and customer quotes efficiently.
  • Ensure accurate order processing through SPS and AS400 systems.
  • Engage directly with customers for order status and inquiries.
  • Adhere to all government order requirements and contracts.
  • Oversee smooth quote to order conversion for federal clients.
  • Collaborate with Federal Services and PM team on key projects.
  • Manage merchandise returns and coordinate hardware scheduling.

Benefits

  • Opportunities for professional development and training
  • Mentorship program for coworkers
  • Access to internal and external training resources
  • Team-oriented work environment
  • Involvement in significant federal projects and contracts
Full Job Description
Role Overview:

The role of the Senior Inside Sales Representative (ISR), Federal is to maximize the productivity of our Federal Enterprise Sales Teams. Primarily by partnering with and providing support to our team in addition to other Field Sales Coworkers.

Key Areas of Responsibility:
  • Prepares and distributes product configurations and customer quotes utilizing on-line tools.
  • Provides accurate and timely ordering of products via SPS and AS400 systems.
  • Direct interaction with customers to provide order status updates, quotes or other requests.
  • Ensure all government requirements are followed on orders (DPAS ratings, Due dates, contract requirements)
  • Ensure proper quote to order conversion for Federal customers.
  • Works closely with Federal Services and PM team on large projects. Responsible for order management on all rollouts.
  • Handles return merchandise authorizations.
  • Coordinate the scheduling of hardware with services.
  • Customer Service - Providing consistent status updates for orders, quotes or other requests.
  • To train and mentor new and existing coworkers
  • Manage contract vehicles for specified customers

Responsibilities:
  • Understand and maintain in depth knowledge of relevant products, contracts, or Federal requirements.
  • Utilize internal and external training opportunities to continually develop product knowledge and sales skills.
  • Complete Partner Product accreditation when applicable.
  • Build customer relations so you can be 2nd in command when the teams are traveling or out of the office.
  • Being proactive with providing pertinent information to a client that may affect their business.
  • Develop good working relationships with internal departments.
  • Have a high sense of urgency to go above and beyond to provide an extraordinary customer experience.

The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.

Qualifications:

Minimum Qualifications

  • Technology industry experience or 2+ years of sales experience (non-retail)
  • 3-5 years' experience as a CDW ISR or Sr. or Exec Account Manager
  • Excellent communication skills, detail oriented, effective interpersonal skills, an energetic and enthusiastic individual
  • Working knowledge of Office applications, SPS, AS400

Other Required Qualifications

  • Demonstrate ability to multitask
  • Confident with customer interactions

Preferred Qualifications

  • College Degree
  • Prior experience in selling computer hardware, software, solutions or services is necessary
  • 3+ years of work experience within the Federal Sales segment
  • Working knowledge of internal CDW systems (AS400 / SPS)
  • Capability and demonstrated willingness to train a new coworker or mentor an existing coworker
  • Proven ability to undertake and successfully complete special projects
  • Deep knowledge of products, configurations, requirements, and programs specific to the Federal Government.
  • Consistently and independently delivers quality work and receives a high customer satisfaction on annual ISR survey
  • Professional, mature, team-oriented attitude


About CDW Corporation

CDW is a provider of IT solutions for business, government, education, and healthcare. It features dedicated account managers who help customers choose the right technology products and services to meet their needs. The company’s solution architects offer expertise in designing customized solutions, while its advanced technology engineers assist customers with the implementation and long-term management of those solutions. Headquartered in Vernon Hills, Illinois, With a balanced portfolio of 250,000 small-, medium- and large-sized customers, CDW generated net sales of $10.1 billion in 2012, and employs more than 6,800 coworkers in 25 locations across the U.S. and Canada. Founded in 1984 by entrepreneur Michael Krasny, CDW pioneered the business model that melds personalized business-to-business technology distribution with advanced technology services. Today, CDW is ranked No. 31 on Forbes’ list of America’s Largest Private Companies and No. 267 on the FORTUNE 500 list of America’s top companies.

CDW Corporation Careers

Join the vibrant team at CDW Corporation, a leading provider of technology solutions and services, where innovation, leadership, and growth are at the heart of what we do. As a powerhouse in the tech industry, CDW Corporation offers unparalleled job opportunities to both seasoned professionals and those at the start of their careers.

Work You’ll Do

At CDW Corporation, you’ll be part of a culture that cherishes diversity, innovation, and leadership. Our team is composed of over 10,000 strong, dedicated professionals who lead the way in technology and consulting services. We are committed to helping some of the world’s most well-known companies navigate their digital transformation journeys.

Explore Professional Growth and Development

CDW Corporation is not just a company; it's a place where you can shape your future. With a variety of career paths available, your professional growth is supported by robust training programs, diversity training, and opportunities for leadership development. We believe in fostering a culture where innovation thrives and where our employees are encouraged to develop new skills and gain valuable experiences.

Internship Programs

Kickstart your career with CDW Corporation’s dynamic internship programs. These opportunities allow you to apply your skills in real-world scenarios, ensuring you gain the experience and insights needed to excel. Our internships are designed to transform students into professionals by involving them in projects that promote problem-solving, networking, and professional growth.

Join Our Team

Discover the wide range of job opportunities at CDW Corporation, from technology to business management. Each position offers a chance to work on transformative technology solutions while building a career that aligns with your passions and skills.

Benefits of Working at CDW Corporation

Choosing to work at CDW Corporation means opting for a career that comes with competitive benefits designed to support you and your family. These include health, dental, and vision insurance, employee wellness programs, and generous retirement plans. Our commitment to employee well-being is reflected in every aspect of our corporate structure.

Inclusive Hiring Process

Our hiring process is designed to be transparent and inclusive, ensuring that all candidates, regardless of background, feel valued from the initial interview through to potential employment. We look for passionate, curious, and innovative team players who are ready to drive change. Prepare your resume, sharpen your interview skills, and get ready to join a team that’s at the forefront of the technology sector.

Stay Connected

Keep up to date with the latest at CDW Corporation by following our careers blog. Gain insider perspectives, industry-leading insights, and career tips that you can put to use today—all from the people who work here.

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Explore Jobs at CDW Corporation

Search open positions that match your skills and interests on our careers page. Whether you’re looking to contribute your experience or start fresh, CDW Corporation offers a path for you. [SEARCH CDW JOBS] Join CDW Corporation and be part of a team that values professionalism, opportunity, and innovation. Let’s shape the future together!
Learn more about CDW Corporation
Size
13,900 employees
Market Cap
$24.1 billion
Industry
Information Technology
Net Income
$788.4 million
Founded
1984
5 Year Trend
+8.8%
Revenue
$18.4 billion
NASDAQ
CDW
* Ladders Estimates

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