Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Senior Financial Analyst, FP&A
$110K - $130K *
Advance your career by owning corporate FP&A, driving financial insights, and partnering with leaders across functions to enhance strategic planning and reporting in a dynamic growth-stage environment...
1 week ago
$150K - $180K *
Lead innovative technical solutions by collaborating with sales teams to address customer needs, manage engineering projects, and deliver custom system designs from concept to production, ensuring hig...
1 week ago
Account Executive 4, Business Development - Sales
$256K - $332K *
Unlock the potential of Managed Services sales by leading complex pursuits and crafting tailored solutions. Collaborate with stakeholders, drive strategies, and close high-value deals to transform cus...
Reposted 4 days ago
Professional Services Consultant
$95K - $115K *
Engage with clients to transform complex Enterprise Architecture needs into actionable solutions. Manage implementation workstreams, ensuring effective onboarding and training while fostering strong r...
2 weeks ago
$175K *
Shape the future of global telecommunications by leading strategy, architecture, and operations for voice and video infrastructure, ensuring reliable and cost-effective communication services aligned...
2 days ago
$104K - $149K *
Drive quality and audit excellence by managing the Quality Standards Framework and Internal Audits, ensuring alignment with regulatory requirements and continuous improvement within the Integrated Man...
Reposted 2 weeks ago
Territory Manager, SF Bay Area
$130K - $210K *
Elevate our market presence by driving new business and expansion through strategic territory management, partner collaboration, and impactful training initiatives to create a robust sales pipeline an...
1 week ago
$131K - $205K *
Engage in the design and evaluation of electric power generation projects. Provide technical support and owner’s engineering services, focusing on thermal power systems. Collaborate on project develop...
2 weeks ago
Sales Development Representative
$90K - $110K *
Join a team that's dedicated to driving impactful sales initiatives by engaging IT leaders at Global 5000 companies. Your role will focus on generating qualified meetings, leveraging technology, and c...
2 weeks ago
$110K - $130K *
Take ownership of IT infrastructure and security operations, driving the migration to a Nutanix-based IaaS environment. Collaborate with teams to enhance security, compliance, and automation, utilizin...
2 weeks ago
Senior Software Engineer | AI Security Engineering
$170K - $230K *
Engineer scalable AI platforms to identify and address vulnerabilities in production code. Collaborate closely with security and product teams to enhance application security through automated workflo...
4 weeks ago
$125K - $150K *
Drive customer success by leading enterprise engagements and deploying AI solutions. Collaborate with cross-functional teams to ensure operational impact and long-term partnerships, enhancing efficien...
1 week ago
$80K - $95K *
Transform the future of financial audits by leading engagements, assessing risks, and delivering actionable insights. Collaborate with teams to ensure compliance and excellence in audit practices, fos...
3 weeks ago
Manager, Coverage Analysis & Budget
$129K - $193K *
Grow your career with a leadership role overseeing clinical research pre-award activities, ensuring compliance and financial feasibility while managing a diverse portfolio of high-risk studies and col...
1 week ago
$125K *
Engage with clients by leveraging data analysis and technical expertise to drive revenue growth. Collaborate with sales teams to ensure data accuracy and create tailored solutions, enhancing customer...
2 weeks ago
Agentic Solution Architect / Tech Lead
$135K - $160K *
Pioneer the integration of AI solutions within product development, leading the charge on an AI-native framework. Collaborate across teams to transform SDLC practices, delivering cutting-edge automati...
3 weeks ago
$110K - $130K *
Empower your career by managing complex cloud discount instruments. Leverage your FinOps expertise to optimize financial operations and enhance our autonomous cloud management system, ensuring seamles...
Reposted 1 week ago
$87K - $135K *
Take ownership of enhancing user experiences in IT services for a key Department of War agency by designing and optimizing intuitive service portals, engaging with users, and leveraging data to drive...
3 weeks ago
Presales Solutions Engineer - Network
$120K - $230K *
Lead technical discussions with clients, design tailored network solutions, and collaborate with account teams to drive business success. Elevate customer relationships and identify opportunities in D...
Yesterday
Presales Solutions Engineer - Network
$120K - $230K *
Lead consultative engagements as a network expert, collaborating with account teams to design tailored solutions that align with customer objectives and drive business growth. Strengthen partnerships...
3 days ago
$77K - $114K *
Join a team that's dedicated to enhancing customer experiences through data analysis and insights. You'll manage surveys, analyze trends, and collaborate with teams to improve listening programs and r...
2 weeks ago
$70K - $100K *
Take ownership of training and development initiatives that enhance client success. Design and deliver impactful learning experiences, leveraging data to improve team performance and client satisfacti...
1 week ago
$75K - $158K *
Shape the future of automation by managing the UiPath platform, ensuring security and performance while collaborating with cross-functional teams to deliver efficient robotic process solutions across...
Reposted 1 week ago
Senior Financial Analyst, Technology
$110K - $130K *
Join a team that's shaping financial strategy in a high-growth tech environment. Own FP&A for one of the company's core areas, providing insights into forecasting, budgeting, and operational decisions...
3 weeks ago
Software Engineer (Full Stack)
$120K - $200K *
Unlock potential by joining our engineering team to build high-performance, user-facing trading products. Shape the future of real-time web applications while collaborating across the stack to deliver...
4 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.